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Hyatt Regency Gurgaon

5.0 star property
Luxury hotel with 2 outdoor pools and full-service spa

Photo gallery for Hyatt Regency Gurgaon

Lobby sitting area
Hallway
2 outdoor pools
Bar (on property)
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Breakfast available
  • Room service
The current price is AU$164
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
New Delhi NCR, NH8, Sector 83, Gurugram, Delhi N.C.R, 122004
  • Tata Consultancy Services
    ‪9 min drive‬
  • Good Earth City Centre
    ‪14 min drive‬
  • Medanta
    ‪14 min drive‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 King Bed (Regency)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Regency)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Bathrobes
Deep-soaking bath
Designer toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed (Club Access)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Bathrobes
Deep-soaking bath
Designer toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds (Club Access)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Bathrobes
Deep-soaking bath
Designer toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Bathrobes
Deep-soaking bath
Designer toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Minibar, in-room safe, desk, laptop workspace

King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Regency Suite King Non Smoking

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Regency Suite King Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club King Room

Minibar, in-room safe, desk, laptop workspace

Club King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Club Twin Room Non Smoking

Bathroom

Club Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Regency Executive Suite

Minibar, in-room safe, desk, laptop workspace

Regency Executive Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Regency Suite King

Living area

Regency Suite King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Non Smoking

Minibar, in-room safe, desk, laptop workspace

Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room

Minibar, in-room safe, desk, laptop workspace

Club Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Regency Suite King Part smoking

Bathroom

Regency Suite King Part smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for King Room Non Smoking

Bathroom

King Room Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for King Room Part smoking

Minibar, in-room safe, desk, laptop workspace

King Room Part smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room Part Smoking

Minibar, in-room safe, desk, laptop workspace

Club Twin Room Part Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room Part Smoking

Minibar, in-room safe, desk, laptop workspace

Twin Room Part Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room

Minibar, in-room safe, desk, laptop workspace

Club Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Club King Room Part smoking

Minibar, in-room safe, desk, laptop workspace

Club King Room Part smoking

  • Sleeps 3
  • 1 King Bed

View all photos for King Or Twin Room Non Smoking

Miscellaneous

King Or Twin Room Non Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Club King Room Non smoking

Minibar, in-room safe, desk, laptop workspace

Club King Room Non smoking

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hyatt Place Gurgaon Udyog Vihar

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (530)
The price is AU$343
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hyatt Place Gurgaon Udyog Vihar

About the area

Gurugram

A luxury stay in Gurugram awaits you at Hyatt Regency Gurgaon. You'll be 13.3 km (8.3 mi) from Medanta and 14.7 km (9.1 mi) from Sultanpur National Park. Highlights at this family-friendly hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Shvasa Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Kitchen District, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, steam room and kids' swimming pool as well as access to a playground. 40000 square feet (3716 square metres) of event facilities include 16 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Gurugram hotel include Leisure Valley and Gurgaon Central Mall.

What's nearby

  • Tata Consultancy Services - 9 min drive
  • Medanta - 14 min drive
  • DLF Cyber City - 19 min drive
  • Golf Course Road - 19 min drive
  • Sultanpur National Park - 20 min drive

Getting around

  • Garhi Harsaru Junction Station - 13 min drive
  • Indira Gandhi International Airport (DEL) - 47 min drive

Restaurants

  • ‪Haldiram's - ‬7 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Kitchen District - ‬11 min walk
  • ‪Keventers - ‬5 min drive
  • ‪Biryani Blues - ‬19 min walk

About this property

Hyatt Regency Gurgaon

Luxury hotel with 2 outdoor pools and full-service spa
Hyatt Regency Gurgaon offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 40000 square feet (3716 square metres) and includes a conference centre. A children's pool, spa services, and multilingual staff are also featured at the luxury Hyatt Regency Gurgaon. An area shuttle within 60 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Gurugram hotel.

  • 1 building
  • 451 guestrooms or units
  • 15 levels
  • 40000 sq ft of conference space
  • 3716 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hyatt Regency Gurgaon offers 451 accommodations with minibars and laptop-compatible safes. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Shvasa Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 60 kilometres
  • Limo/town car service
  • Free extended parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: INR 1,200 for adults and INR 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kitchen District
  • The Lounge

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Playground
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (40,000 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hyatt Regency Gurgaon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1500 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 1200 for adults and from INR 600 for children
  • Airport shuttle fee: INR 3800 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Gurgaon Hyatt
Gurgaon Hyatt Regency
Hyatt Gurgaon
Hyatt Regency Gurgaon
Hyatt Regency Hotel Gurgaon
Regency Gurgaon
Hyatt Regency Gurgaon Hotel Gurugram
Hyatt Regency Gurgaon Gurugram
Hyatt Regency Gurgaon Hotel
Hyatt Regency Gurgaon Gurugram
Hyatt Regency Gurgaon Hotel Gurugram

Frequently asked questions

What is the cancellation policy at Hyatt Regency Gurgaon?

Hyatt Regency Gurgaon offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Gurgaon?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Gurgaon on 28 Feb 2025 start from AU$163.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Gurgaon?

Yep, Hyatt Regency Gurgaon has a free self car park, free valet parking and free extended parking.

Is there a spa on site at Hyatt Regency Gurgaon?

Yep, Shvasa Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hyatt Regency Gurgaon have a pool?

Hyatt Regency Gurgaon has 2 outdoor swimming pools and a kids' pool. The pool is open 7:00 AM to 8:00 PM.

What makes Hyatt Regency Gurgaon a romantic place to stay?

Couples spa treatments and romance packages, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Gurgaon.

Is Hyatt Regency Gurgaon family-friendly?

You bet! With amenities such as a children's pool, children's meals and babysitting services, it's no surprise that Hyatt Regency Gurgaon is a hit with families.

Are there hot tubs in the rooms at Hyatt Regency Gurgaon?

No, but there are deep-soaking baths in the guestrooms.

Does Hyatt Regency Gurgaon serve breakfast?

Sure does, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hyatt Regency Gurgaon?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hyatt Regency Gurgaon?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Hyatt Regency Gurgaon?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hyatt Regency Gurgaon?

No, pets and service animals are not allowed.

Hyatt Regency Gurgaon Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 233 out of 454 reviews
Rating 8 - Good. 147 out of 454 reviews
Rating 6 - Okay. 37 out of 454 reviews
Rating 4 - Poor. 18 out of 454 reviews
Rating 2 - Terrible. 19 out of 454 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Won’t go back
Nothing but issues from checking in to check out. Don’t go to their restaurants unless you want flies in your food. Aircon in our room wasn’t working, was really cold. Reception staff were friendly. The restaurant manager was rude.
Stayed 1 night in Oct 2024

8/10 Good

NANDISH

Stayed 1 night in Oct 2024

10/10 Excellent

Ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

nimer

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Stayed 3 nights in Jun 2024

6/10 Okay

Dikshit

Stayed 2 nights in May 2024

8/10 Good

Hemanth Kumar

Business traveller, Travelled with group
Liked: Amenities
Shower stand fell off
Stayed 1 night in Feb 2024

6/10 Okay

MFazal

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It seems to be an old property..
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended due to cleanliness standards!
Not a nice stay due to hygience condition and cleanliness of room.
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Top class hotel with a few flaws easily remedied
Great comfortable hotel. We were there for 6 nights mid January. We did arrive about 11 am and the hotel had our room ready. Not hotels fault I know but there was a thick fog/smog for the entire 6 days we were there. So consequently very cold outside. The public areas although very clean were quite cool in particular the Club lounge. In the lounge the drinks service was quite slow mostly. Although the light snacks on offer were very tasty and well presented the 2 hot offerings each night were just luke warm. Although too cold sit outside never mind swim the pool area was very shabby. The outside of the pool was covered in bird droppings and cracked uneven tiles. No information in rooms regarding hotel facilities. Be warned, if there is a wedding going on, which lasts 3 days don’t expect an early night. We were on the 12th floor overlooking the hotel entrance where there is a green area to host the weddings and we were kept awake till early hours on 2 of those nights. The staff at this hotel were all very polite, friendly and helpful. The breakfast was very good with plentiful options. The room was very comfortable as was the bed (like sleeping on a cloud). From here we did trips to the Taj Mahal and Jaipur which took about 3 1/2 to 4 hours to reach from here. Despite the negatives mentioned above it is a top class hotel and we would go back but would like them to address the few negatives above first.
Stayed 6 nights in Jan 2024

2/10 Terrible

Amit

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Dipti

Travelled with family
Liked: Staff & service, property conditions & facilities
Food and beverages team in Kitchen direct were very helpful indeed. Rahul Bhardwaj was on duty for most of our stay and his attention to details and customer focus is commendable well done, Rahul and thank you The team leader in the above section was also very customer focused and attentive. Thank you
Stayed 2 nights in Nov 2023

10/10 Excellent

Deeksha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Manpreet

Stayed 2 nights in Nov 2023

2/10 Terrible

Parineeta

Liked: Property conditions & facilities
Disliked: Staff & service
Unprofessional staff and front desk manager. Usually refrain from being specific and giving names, but need to mention about Diksha and the harrowing experience. The behavior was totally uncalled for. Arrived at the property after a long flight, did two rounds of walking between the room on the 9th floor and the front desk since the keys for room did not work! Requested Diksha to give spare keys for the 3rd time but still weren’t provided and a new room got allotted on the 14th floor. At the time of check out, went to the front desk to check and to clear all the dues and was told they were already done through expedia. After half an hour and on our way to the airport we get chasers and multiple calls that the dues weren’t paid. And it was simply an “error” from the front desk. When we requested them to get in touch after 10 days once we received the cc statement, we are still being harassed by multiple calls and really rude tone by Ms Diksha, who hence forth I requested not want to engage with! It is not always the guests who create a ruckus and throw tantrums. The hotel staff has to respectful and empathetic towards the guests. The first rule of hospitality industry is to be able to create an experience, be generous and friendly toward the guests.But no apologies or regret was shown at the time of checking in, when we had to run back and forth between the rooms n front desk.A regular guest at the Delhi Hyatt regency but what ill behaved staff at your Gurgaon property.

4/10 Poor

Chetna Jadon

Stayed 2 nights in Oct 2023

4/10 Poor

MOHIT

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Ordered food for in room dining and all we got were hung up calls. The manager did take the food on tab but after 2.5 hrs. Never expected this out of Hyatt property.
Stayed 1 night in Oct 2023

4/10 Poor

ishani

Travelled with group
Disliked: Staff & service
Room service was very slow… many basic amenities were not there in the room itself …. AC was not working well … breakfast buffet was below average .. food cold dry …most of them at least … staff was polite but overall experience it does not do justice to Hyatt hotel chain brand name.
Stayed 1 night in Oct 2023

4/10 Poor

Anup

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very average
Stayed 2 nights in Sep 2023

10/10 Excellent

Arnab Kumar

Stayed 2 nights in Sep 2023

10/10 Excellent

Sailesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot go wrong
Amazing hotel. Lovely staff. Excellent food. Will definitely go back when back in Delhi.
Stayed 1 night in Sep 2023

8/10 Good

baldev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD STAY WITH FAMILY
Not good food this time.
Stayed 1 night in Sep 2023

10/10 Excellent

Sanjeev

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023