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Candlewood Suites - Syracuse Airport, an IHG Hotel

2.5 star property
Suburban hotel with 24-hour fitness centre and 24-hour business centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Candlewood Suites - Syracuse Airport, an IHG Hotel

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Fitness facility
Property amenity
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Laundry
    Laundry

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    6 min drive
  • NBT Bank Stadium
    6 min drive
  • St. Joseph's Hospital Health Center
    7 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    3 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

Highlights

Garden
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

Highlights

Garden
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
HDTV
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Quality Inn & Suites East Syracuse - Carrier Circle
Breakfast included
Pet-friendly
Parking included
Free WiFi
3.1 out of 5, (383)
The price is AU$165
for 1 night
includes taxes & fees
30 Nov - 1 Dec
Quality Inn & Suites East Syracuse - Carrier Circle

About the area

North Syracuse

At Candlewood Suites - Syracuse Airport, an IHG Hotel you'll be 2.2 km (1.4 mi) from North Medical Family Practice and 3.8 km (2.4 mi) from Hopkins Road County Park. Highlights at this hotel include free self-parking, a 24-hour gym and in-room kitchenettes. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a 24-hour business centre, a snack bar/deli and coffee/tea in a common area. .Attractions within a 10-minute drive of this North Syracuse hotel include Syracuse University and Destiny USA.

What's nearby

  • Destiny USA - 6 min drive
  • Landmark Theatre - 7 min drive
  • Armory Square - 7 min drive
  • Carrier Dome - 9 min drive
  • New York State Fairgrounds - 14 min drive

Getting around

  • Syracuse Regional Transportation Center - 6 min drive
  • Syracuse, NY (SYR-Hancock Intl.) - 3 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Taco Bell - ‬2 min walk
  • ‪Applebee's Grill + Bar - ‬11 min walk
  • ‪Plank Road Ice Cream - ‬19 min walk
  • ‪Zebb's Deluxe Grill & Bar - ‬18 min walk

About this property

Candlewood Suites - Syracuse Airport, an IHG Hotel

Suburban hotel with 24-hour fitness centre and 24-hour business centre
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A 24-hour fitness centre, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites - Syracuse Airport, an IHG Hotel. Free self parking is available.

Smoking is allowed in designated areas at this North Syracuse hotel.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2004
  • Deli
  • Ski equipment storage
  • Business centre (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Library
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
Candlewood Suites - Syracuse Airport, an IHG Hotel offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • DVD player
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 5 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 5 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse
Candlewood Suites Syracuse Airport
Candlewood Suites Syracuse Airport an IHG Hotel
"Candlewood Suites Syracuse Airport an IHG Hotel"
Candlewood Suites - Syracuse Airport, an IHG Hotel Hotel

Frequently asked questions

What is the cancellation policy at Candlewood Suites - Syracuse Airport, an IHG Hotel?

Candlewood Suites - Syracuse Airport, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites - Syracuse Airport, an IHG Hotel?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Candlewood Suites - Syracuse Airport, an IHG Hotel on 26 Nov 2024 start from AU$126.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candlewood Suites - Syracuse Airport, an IHG Hotel?

Yep, Candlewood Suites - Syracuse Airport, an IHG Hotel has a free self car park.

Are there any beaches close to Candlewood Suites - Syracuse Airport, an IHG Hotel?

The closest beach to Candlewood Suites - Syracuse Airport, an IHG Hotel is Valentines Beach (12.3 km).

Is Candlewood Suites - Syracuse Airport, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Candlewood Suites - Syracuse Airport, an IHG Hotel is a hit with families.

Is there a free airport shuttle available at Candlewood Suites - Syracuse Airport, an IHG Hotel?

No, Candlewood Suites - Syracuse Airport, an IHG Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Candlewood Suites - Syracuse Airport, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Candlewood Suites - Syracuse Airport, an IHG Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 282 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 135 out of 1001 reviews" "
Rating 2 - Terrible. 207 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible avoid this hotel at all costs!
Stayed 1 night in Aug 2024

8/10 Good

Byron

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was great, the girl at check in was professional, attentive and answered any questions. The room though was a different story: Marks on the walls, there were used towels in the closet, the coffee maker still had a used coffee pod/pack and the pots were not cleaned properly there was still food crusted onto the bottom of the pans. Thankfully the bathroom was clean, toilet bowl and shower were fine and the bed sheets seemed okay too. Just those minor details in cleaning that needed to be done but when you add them up it just felt the cleaning was haphazard.
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Disliked: Property conditions & facilities, room comfort
Cannot provide iron
Stayed 1 night in Aug 2024

4/10 Poor

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel needs updating. Unpleasant smell throughout building. Walls in room scraped up. Bathroom was updated and clean.
Stayed 1 night in Aug 2024

8/10 Good

Dave

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady at the front desk was super awesome and helpful. Our first room failed due to residual cigarette smoke but the front desk lady took us to see another room that worked out just fine. Thank you Thank you
Stayed 1 night in Aug 2024

6/10 Okay

Lori

Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was very nice. The front door was broken and propped open. The outside area and parking lot was covered in litter. Broken water bottles, empty food bags, wrappers and then several men who didn’t appear to be staying in the hotel sitting in the middle of the sidewalk at the entrance to facility. One cockroach in our room
Stayed 1 night in Aug 2024

4/10 Poor

Timothy G

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The inside was old, lots of cosmetic flaws. Holes in the walls, never fixed. Light between the 2 beds , couldnt be turned off, hard time getting to sleep because of it. Broken drawers, phone didnt work, till we plugged it into a different phone outlet.
Stayed 1 night in Aug 2024

4/10 Poor

Shaokui, tampa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

jessica, Syracuse

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was infested with cockroaches; noticed when turned off all but one light for bed/ had to check out at 1 am and stay elsewhere. Went to front desk to complain and employee was aware that the room and the adjacent room were infested and should not have been rented. We asked to be refunded ; we were not. We checked in @ 9pm and left @1am. We took pictures, there was food behind furniture; blood stains on carpet. Thankfully we did not use any linens. Disgusting. We paid 130/ didn’t expect the best room, but expected a clean room. Door didn’t close all the way, there were bugs in the bathroom, was a suite with kitchenette, also had cockroaches and spiders. TV didn’t work, just a horrible experience. Would never recommend. Feel as though this room is a rent by the hour room
Stayed 1 night in Aug 2024

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is beat up and smelled like urine.
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

james

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and peaceful
Stayed 3 nights in Jul 2024

10/10 Excellent

Brandie

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Very good service
Stayed 1 night in Jul 2024

8/10 Good

Jim

Was a nice place and would stay again after remodeling
Stayed 1 night in Jul 2024

10/10 Excellent

Aaron

Liked: Cleanliness
Nice
Stayed 1 night in Jul 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missed the mark by a lot.
I put my father up at this hotel because of delays in recent flights. I’ve stayed at this brand before and thought it was a great choice. We were extremely disappointed to find the room was not clean, the freezer was iced open and frost and ice everywhere. The bathroom was dirty with prints from the previous guest. Hole in the vanity. No hair dryer or coffee option. Expensive night because many hotels were booked for a national event in town. I’m not only disappointed and disgusted by the room but was embarrassed to have chosen this hotel for my parents. Would never recommend again.
Stayed 1 night in Jul 2024

4/10 Poor

Brian M

Liked: Cleanliness
Disliked: Amenities
I called the front desk and informed them that the toilet in my room was not working properly. Part of the time it would flush, and part of the time it would not. I was told they would have maintenance come to my room and fix the problem, but no one showed up.
Stayed 3 nights in Jul 2024

2/10 Terrible

Ashley

Stayed 1 night in Jul 2024

6/10 Okay

Gregory

Business traveller
Liked: Staff & service, room comfort
The building smells floors were dirty, furniture was very worn. Was not worth the 120 I paid for the room.
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Stayed 1 night in Jul 2024

2/10 Terrible

Matthew

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The front desk representative stated that the key card processor was down. Didn't make any effort to check local availability. Even after prepaying, stated Expedia will refund you. With no other option, i called IHG corporate, who found availability at a nearby affiliate hotel. They called the front desk several times while I was on hold. The representative avoided the calls and didnt answer. Called the police, and falsely accused me of harassing. When all she needed to do, was answer the call from corporate and confirm the key card device issue. While in the lobby, IHG went ahead and rebooked me thankfully as I was a stranded traveler. They stated they will investigate what occurred as well. I truly hope no one else has this experience and at 1am have to seek shelter elsewhere.
Stayed 1 night in Jul 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2024