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Hotel Los Lagos Spa & Resort

3.5 star property
Family-friendly hotel with 11 outdoor pools and full-service spa

Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Exterior
Garden
Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Villa, 2 Bedrooms, Mountain View | Private kitchenette

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
The current price is AU$277
includes taxes & fees
1 May - 2 May

Explore the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Baldi Hot Springs
    ‪12 min walk‬
  • Arenal Volcano
    ‪16 min drive‬
  • La Fortuna (FON-Arenal)
    ‪10 min drive‬

Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View

Superior Room, Mountain View

Highlights

Patio
Air conditioning
Free rollaway/extra beds
Plasma TV
Private bathroom
Hairdryer
Cable channels
In-room safe
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

Highlights

Air conditioning
Free rollaway/extra beds
Mini-fridge
Plasma TV
Private bathroom
Hairdryer
Cable channels
In-room safe
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About the area

La Fortuna

A family-friendly stay in La Fortuna awaits you at Hotel Los Lagos Spa & Resort. Within steps you'll find Los Lagos Hot Springs and Paradise Hot Springs within a 10-minute stroll. Highlights at this hotel include 11 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at Fangus can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Las Palmas, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, nightclub, Hot tub and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free buffet breakfast is offered between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class La Fortuna hotel include Arenal Volcano National Park and Baldi Hot Springs.

What's nearby

  • Los Lagos Hot Springs - 2 min walk - 0.2 km
  • Kalambu Hot Springs - 11 min walk - 1.0 km
  • Baldi Hot Springs - 12 min walk - 1.1 km
  • Ecotermales Fortuna - 19 min walk - 1.6 km
  • Arenal Volcano - 16 min drive - 12.3 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 168 min drive

Restaurants

  • ‪Virgita Ristorante - ‬12 min walk
  • ‪Ginger Sushi - ‬11 min drive
  • ‪La Saca Restaurant - ‬6 min drive
  • ‪Agua Ardiente Pool Bar - ‬7 min drive
  • ‪Restaurante Ti-Cain - ‬4 min drive

About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and full-service spa
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

  • 96 guestrooms or units
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.

Languages

English, Spanish

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The price is AU$334
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Frequently asked questions

What is the cancellation policy at Hotel Los Lagos Spa & Resort?

Hotel Los Lagos Spa & Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Los Lagos Spa & Resort?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Los Lagos Spa & Resort on 1 May 2025 start from AU$277.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Los Lagos Spa & Resort?

Yep, Hotel Los Lagos Spa & Resort has a free self car park.

Is there a spa on site at Hotel Los Lagos Spa & Resort?

Yep, Fangus is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hotel Los Lagos Spa & Resort have a pool?

Yep, and guests love it! Take your pick from 11 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Los Lagos Spa & Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Los Lagos Spa & Resort?

Hotel Los Lagos Spa & Resort features 11 outdoor pools, a full-service spa and a nightclub.

Is Hotel Los Lagos Spa & Resort family-friendly?

You bet! With amenities such as a children's pool, a waterslide and laundry facilities, it's no surprise that Hotel Los Lagos Spa & Resort is a hit with families.

Does Hotel Los Lagos Spa & Resort serve breakfast?

You bet, our visitors give top marks to the free buffet brekkie here! Offered daily between 6:30 AM and 9:30 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hotel Los Lagos Spa & Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Los Lagos Spa & Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Los Lagos Spa & Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Los Lagos Spa & Resort?

No, only service animals are allowed.

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 904 out of 1116 reviews
Rating 8 - Good. 150 out of 1116 reviews
Rating 6 - Okay. 32 out of 1116 reviews
Rating 4 - Poor. 19 out of 1116 reviews
Rating 2 - Terrible. 11 out of 1116 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend Los Lagos

Los Lagos Hotel is beautiful, clean, and perfect for our family. They have pools everywhere, and we mostly hung out in the large hot spring pool with a swim-up bar and drank the virgin pina coladas that they serve in real pineapples! The staff is very friendly and helpful, including the restaurant staff, the cleaning crew, and the front desk. The breakfast is a buffet full of healthy, delicious variety. The gift shop is great. We were in downpour for 2 days, and ended up just hanging out in the warm pools. One night when my daughter and husband decided to stay in the room for the evening, I spent an hour in the original hot spring on a built-in lounge chair with jets.
Stayed 7 nights in Jan 2025

8/10 Good

Racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, loved it. The rooms are fine, nothing amazing but clean and comfortable. The food is the same. The property itself and the staff is what really makes this location- it's beautiful with multiple springs / pools and everyone is kind.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable luxury. The hot springs were well-maintained and uncrowded—there were plenty of empty pools to choose from. The food was authentically Costa Rican, farm fresh, and inexpensive. We felt safe allowing teenage daughters to roam unsupervised. Rooms were clean and spacious.
Stayed 2 nights in Jan 2025

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and so accommodating! Highly recommend! The baths are amazing and so is the food.
Stayed 2 nights in Jan 2025

8/10 Good

Wednesday

Travelled with partner
Liked: Cleanliness, staff & service
Lush village atmosphere. Construction outside our room. Noisy at 7am on a Saturday. Clean room but nothing special. Thermal tubs were nice. So many!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel room, hot springs, breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

t

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we checked in until we checked out, A1 service. All staff were pleasant and attentive. We received great service and great drinks at the bar. The amenities are amazing! This is the Disney of La Fortuna. A family of 4 with kids ages 9 and 13, everyone was able to find something to do. The kids couldn’t stay off the slides and the adults couldn’t stay out of the hot springs! The breakfast was great each day. The food at the wet bar was just as good. You can get a little Costa Rican flare or you can have simple foods for the picky eaters. All around amazing and wasn’t ready to leave!

10/10 Excellent

Yazel, Lyons

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beyond gorgeous and staff are extremely friendly and ready to assist in any way, shape, or form. Had a fantastic time!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jeffrey

Travelled with partner
Beautiful room. Wonderful pools. Good food. Nice people. Excellent location. Beautiful scenery.
Stayed 2 nights in Jan 2025

2/10 Terrible

Brian, Orinda

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We have stayed at Los Lagos before and the property and customer service has taken a drastic turn for the worse. On the plus side, the pool facilities are nice but try to enjoy them before the $18 day trippers arrive and overcrowd the facilities. We paid for an upgraded room but did not receive one. In fact, it was a new room that was still not quite ready. No room safe, sliding door not secure and most importantly an AC unit that was faulty and required us to wait for upwards of 3 hours for maint many times. They eventually allowed us to have the room we paid for our final night but we had to move all of our stuff in the pouring rain. They were rude and unapologetic like it was our fault. Additionally, there was construction right next door. It seems that we were punished and treated poorly because we booked through Expedia as opposed directly with the hotel. On several instances when we asked for the room we paid for, the desk staff commented on how we booked through Expedia. I would recommend staying somewhere else as there are lots of other options in the area.
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay! The resort is nestled in the rainforest with beautiful surroundings in every direction, they hit spring pools were relaxing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Vipin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious room close to amenities. Heated thermal spas for relaxing after long day of hikes. Breakfast layout is incredible and staff was very friendly.
Stayed 2 nights in Jan 2025

8/10 Good

Iana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with fantastic pools and hot springs. The grounds were kept immaculate and the front desk was always very helpful. We found food and drink pricing reasonable, however we found food at the main restaurant not great (aside from the breakfast buffet which was good). We enjoyed the food at the pool bar much better. Rooms were very spacious and clean. We did find that the walls were very thin and we could hear our neighbors quite a bit ( as small of a sound as a sneeze or conversation could all be heard). This made it challenging to sleep on some days depending on how active our neighbours were. Overall we really enjoyed our stay and enjoyed the springs.
Stayed 4 nights in Jan 2025

10/10 Excellent

Pascal, North Bondi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean room, reasonably priced restaurant (though very average food). Loved the natural pools, particularly when they were less crowded in the evening and morning.
Stayed 1 night in Jan 2025

10/10 Excellent

brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. I wish the breakfast was a little better.
Stayed 3 nights in Jan 2025

8/10 Good

Harsh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ileana, Crouse

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property!! My young adult kids and I enjoyed the variety of pools and waterslide. Quick taxi ride from town. Overall great place to stay and would stay there again.
Stayed 2 nights in Jan 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service

Good not great. Could use a facelift.

Nice grounds and pools. Large rooms but somewhat stark. All tile floors. Smelled like cleaning products. Cabinets were rickety. Seems like built in the 70s and never upgraded. Could hear people easily in adjacent rooms and our neighbors below complained to us that we sounded like construction workers through their ceiling. Restaurant was reasonable with good food.
Stayed 2 nights in Jan 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
This is wonderful!!
Stayed 3 nights in Jan 2025

8/10 Good

Ramil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean. The natural spring water does not taste salty at all, which is weird and suspicious. There are two areas with views. I wish they had some trails at the lake area
Stayed 1 night in Dec 2024

10/10 Excellent

dlovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids had a blast. Beautiful view of the Arenal volcano, the pools are amazing.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vadym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with Arenal views. Room was large and well equipped, with daily cleaning. Facilities are amazing and well worth the price. I would come back to this resort.
Stayed 4 nights in Dec 2024