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Best Western Priory Hotel

3.0 star property
Hotel in Bury St Edmunds with 24-hour front desk and coffee shop/cafe
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Best Western Priory Hotel

Exterior
Food and drink
Garden
Superior Room, 1 Double Bed, Non Smoking
Superior Room, 2 Single Beds, Non Smoking | Bathroom

Reviews

7.6 out of 10

Good

Popular amenities

  • Restaurant
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH
  • The Abbey Gate
    3 min drive
  • The Apex
    3 min drive
  • Bury St Edmunds Art Gallery
    5 min drive
  • Bury St. Edmunds (BEQ-RAF Honington)
    18 min drive

Room options

View all photos for Classic Room, 1 Single Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Single Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 30 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Property grounds
The Grange Hotel
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Parking included
Free WiFi
3.8 out of 5, Good, (271)
The price is AU$163
for 1 night
includes taxes & fees
12 Oct - 13 Oct
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About the area

Bury St Edmunds

Best Western Priory Hotel places you in the heart of Bury St Edmunds, within a 20-minute walk of CurveMotion and 1.8 km (1.1 mi) from Moyse's Hall Museum. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Garden Restaurant, is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7 AM and 9:30 AM. .Places within a 30-minute walk of this 3-property class Bury St Edmunds hotel include Bury St Edmunds Art Gallery and The Malthouse Project.

What's nearby

  • Abbey Gardens - 3 min drive
  • St Edmundsbury Cathedral - 3 min drive
  • The Apex - 3 min drive
  • Greene King Brewery - 4 min drive
  • Bury St Edmunds Abbey - 5 min drive

Getting around

  • Bury St Edmunds Station - 12 min walk
  • London (STN-Stansted) - 57 min drive

Restaurants

  • ‪Lake Avenue Fish Bar - ‬10 min walk
  • ‪Greengage - ‬10 min walk
  • ‪Subway - ‬17 min walk
  • ‪Tollgate - ‬1 min walk
  • ‪The Old Cannon Brewery - ‬17 min walk

About this property

Best Western Priory Hotel

Hotel in Bury St Edmunds with 24-hour front desk and coffee shop/cafe
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, barbecue grills, and a garden are also featured at Best Western Priory Hotel. Self parking is free.

This 3-star Bury St Edmunds hotel is smoke free.

  • 36 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Best Western Priory Hotel offers 36 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7 AM to 9:30 AM for a fee: GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Frequently asked questions

Is parking available at Best Western Priory Hotel?

Yep, Best Western Priory Hotel has a free self car park.

How much does it cost to stay at Best Western Priory Hotel?

As of 28 Sept 2024, prices found for a 1-night stay for 2 adults at Best Western Priory Hotel on 28 Oct 2024 start from AU$181.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Priory Hotel serve breakfast?

You bet, full brekkie is served daily between 7 AM and 9:30 AM.

Is there a free airport shuttle available at Best Western Priory Hotel?

No, Best Western Priory Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Priory Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Best Western Priory Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Best Western Priory Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 167 out of 557 reviews" "
Rating 8 - Good. 205 out of 557 reviews" "
Rating 6 - Okay. 113 out of 557 reviews" "
Rating 4 - Poor. 48 out of 557 reviews" "
Rating 2 - Terrible. 24 out of 557 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Adenike

Stayed 2 nights in Jun 2024

2/10 Terrible

Janine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Ayesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dated, overpriced, rude staff
Stayed 1 night in Jun 2024

4/10 Poor

Tony

Business traveller
Unmanned reception needs work! But nice towels
One night stay for business - outside appearance of the property is good - nice gardens and terrace area. Check in us unmanned - with two self service consoles - the check in process was problematic as the console generated 3 room keys - i asked for 1 but none appeared to be programmed as there was no indication of which room i was in. I am pretty tech savvy but this process had me flummoxed! I had to hunt down a staff member to get a room key. Rooms were OK, functional, I stayed in one of the garden roms - nice towels though. The hotel provided tea a, coffee and biscuits and a jar of boiled sweets and palma violets - random! Breakfast we also good - plenty to eat - the usual faire. Check out - similar to check in - un manned - the checkout software asked if i wanted my invoice emailed - replied - yes - but the email address was wrong - did I want to change it? yes - but no option to delete the existing email address no member of staff around to ask. Conclusion hotel is OK but maybe need a little TLC in the guest rooms but the check-in check-out needs some work!
Stayed 1 night in Jun 2024

2/10 Terrible

Liam

Disliked: Staff & service, property conditions & facilities
Do not stay here
I stay in a lot of hotels for work. This has to be one of the worst I have stayed at. The automatic check in didn’t work, after eventually finding someone in the bar, they tried to tell me it was my fault and then charge me for a room I had already paid for. Very few staff at all, very poor attitude. Another couple I was with found a turd in their toilet bin (I kid you not). I don’t normally leave reviews, but please save yourself money and don’t stay here.
Stayed 1 night in May 2024

6/10 Okay

Zeilie

Stayed 1 night in May 2024

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
The room was old and tired, the bathroom was in very poor condition, the shower sounded like it going to take off, the bath panel was cracked and poorly fitted, the soap dispensers we’re disgusting, the carpet in the main room was heavily stained, I can go on but you need to get this sorted.
Stayed 1 night in May 2024

6/10 Okay

Christine

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2024

2/10 Terrible

Mark

Room was so dated , shame as we have stayed here before a few years ago , waited over 15mins to be served at bar as couldn’t check till 3pm , bar man was making afternoon teas for restaurant, miss match of tiles on bathroom wall , shower curtain, electric shower from 90’s , stain on carpets , spring showing on mattress , told reception then informed all rooms in courtyard was the same so said to my wife not staying here so booked into the Angel hotel at a extra cost to our weekend away but was well worth it couldnt fort The Angel , should of booked here from beginning , would never recommend Priory , I thought my wife had taken photos but when I got to car after giving key she informed she had, so without photos no real come back
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Business traveller
Disliked: Room comfort
Amazing Food, hard bed
Very helpful staff in the bar area, food was fantastic even though regular chef wasn't working. Room was pleasant, bed was hard and tv remote didn't work.
Stayed 1 night in May 2024

10/10 Excellent

Lee

Stayed 1 night in May 2024

6/10 Okay

Neville

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Somewhat tired room, curtains thin no blind bright sun wakes you up at 5am! Maybe we were unlucky with the room.
Stayed 1 night in May 2024

6/10 Okay

Carl

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Court Yard Room - Tired
Very tired and outdated court yard room. In need of a face lift. Food was also poor of the evening I ate there.
Stayed 1 night in Apr 2024

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for peaceful rest
This quaint little hotel is more like a bed-and-breakfast. The staff was very welcoming and friendly. Absolutely would stay here again.
Stayed 1 night in Apr 2024

4/10 Poor

AD

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area and staff helpful in a lovely quiet area
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Was good.
As a hotel, Very good, can get a little lost with how the rooms are laid out across the hotel. Good food options including good selection at breakfast. The shower in my room is incredible, staff member, Hannah (?) was very quick to resolve any issues I had with the room - including not having any towels in the room on arrival.
Stayed 3 nights in Apr 2024

4/10 Poor

philip

Business traveller
Liked: Cleanliness
Not a good 2 night stay in a Best Western Hotel
Due to the high cost of my family room I booked unfortunately my experience was not a good one. Firstly due to the automated checking in & out machine did not function correctly and with no staff in reception I had to hunt down a member of staff to supply me a room key that wasn’t issued when checked in. Secondly the room I was issued (No. 25) did not have double glazing so I did not sleep very much due to the traffic noise throughout the night then early in the morning delivery vans & dustbin van & there staff were very noisy in emptying the bins. Thirdly the breakfast was not up to a good standard as the food was not hot as laid out in a buffet help yourself style.
Stayed 2 nights in Apr 2024

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Lee

Stayed 1 night in Mar 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff. relaxing stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Phillip

Disliked: Staff & service, property conditions & facilities
Sadly the hotel was very warm with no way to adjust the room heating. Windows could not be opened and even with this I could clearly hear the cars from the road outside. Also had a few things falling apart in my room and to top it off a lovely fire alarm went off at 06:50 to wake everyone up. Just to finish my stay, the check out computer did not work and advised to speak a staff member which took me ages to find anyone. Sadly think I will be looking elsewhere to stay on my next visit.
Stayed 1 night in Mar 2024

8/10 Good

Tim

Stayed 1 night in Mar 2024

6/10 Okay

Carey

Travelled with family
Liked: Cleanliness
Beautiful grounds - on arrival had to hunt the hotel to find someone to check in - room was basic but clean - water was scalding hot or freezing cold, breakfast was very good
Stayed 1 night in Feb 2024