Wish Serrano Resort (Gramado, BRA): Reviews & Deals from AU$141

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Luxury Gramado hotel in Gramado Centro with 4 restaurants

Dates

November 2024

Tu.

Th.

Sa.

Su.

December 2024

Tu.

Th.

Sa.

Su.

Indoor pool, outdoor pool, pool loungers

4 restaurants, breakfast, lunch, dinner served; barbecue

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool

Hot tub

Bar

Spa

Gym

Parking available

includes taxes & fees

13 Nov - 14 Nov

Explore the area

Av das Hortensias, 1480, Gramado, RS, 95670-000

Orchids Park
1 min walk
Rua Torta
1 min walk
Gramado Central Avenue
3 min walk
Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
84 min drive

Room options

Family Room

Highlights

Air conditioning

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Ceiling fan

Private bathroom

Hairdryer

33 sq m
Sleeps 4
1 Double Bed and 2 Single Beds

Premiere

Highlights

Air conditioning

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Ceiling fan

Private bathroom

Hairdryer

24 sq m
Sleeps 2
1 Double Bed and 1 Single Bed

Standard Room, Annex Building

Highlights

Air conditioning

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Ceiling fan

Private bathroom

Hairdryer

24 sq m
Sleeps 3
1 Double Bed and 1 Single Bed

Premier Room, Balcony

Highlights

Balcony or patio

Air conditioning

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Ceiling fan

Private bathroom

24 sq m
Sleeps 3
1 Double Bed and 1 Single Bed

Junior Suite

Highlights

Air conditioning

LCD TV

Hypo-allergenic bedding

Premium bedding

Ceiling fan

Blackout curtains

Separate bedroom

Hairdryer

24 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Similar properties

Pool

Hot tub

Breakfast included

Spa

for 1 night

includes taxes & fees

19 Nov - 20 Nov

About the area

Gramado

A luxury stay in the heart of Gramado awaits you at Wish Serrano Resort. Within steps you'll find Orchids Park and Rua Torta. Highlights at this family-friendly hotel include 4 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Pocahy Zen Spa can include massages, body scrubs and mani/pedis. The steakhouse, The Grill, serves barbecue and is open for lunch and dinner. Maggiore Lounge e Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, gym, kids' club and outdoor tennis court. 11119 square feet (1033 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 5-property class Gramado Centro hotel include Gramado Covered Street and Snowland Park.

What's nearby

Gramado Central Avenue - 3 min walk
Sao Pedro Church - 6 min walk
Gramado Covered Street - 6 min walk
Santa Claus Village - 9 min walk
Mini Mundo - 11 min walk

Getting around

Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive

Restaurants

‪Porto dos Piratas Pizzeria - ‬3 min walk
‪Cantina Pastasciutta - ‬4 min walk
‪Maison de La Fondue - ‬3 min walk
‪Garda Restaurante - ‬3 min walk
‪Royal Trudel - ‬3 min walk

About this property

Wish Serrano Resort

Luxury Gramado hotel in Gramado Centro with 4 restaurants

Wish Serrano Resort offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 11119 square feet (1033 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury Wish Serrano Resort. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Gramado hotel.

268 guestrooms or units

4 levels

3 buildings

4 dining venues

11119 sq ft of conference space

1033 sq. m of conference space

Built in 1976

Buffet breakfast (free)

Deli

Kid's club (surcharge)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Poolside lounge chairs

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Games room or arcade

Pool or billiards table

Garden

BBQ grill(s)

Outdoor picnic space

Beauty salon

Newspapers in lobby (free)

Fireplace in lobby

On-site shopping

Lift

Smoking in designated areas

Bar or lounge

Coffee shop

Bar by the pool

Wish Serrano Resort offers 268 accommodations with minibars and a safe. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments and manicures and pedicures.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Valet parking on site (BRL 45 per day)

Food and drink

Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
4 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

Forneria di Como
Garda
Maggiore Lounge e Bar
The Grill

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Indoor pool
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service

Business services

11,119 square feet of conference space
Business centre
Meeting room

Outdoors

Barbecue grill
Garden
In the mountains
On a lake
Picnic area
Pool loungers

Full-service spa

Body scrubs
Facials
Manicures/pedicures
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Lift
Low-height counter and sink
Raised toilet seat
Wheelchair accessibility
Wheelchair accessible (may have limitations)

3 buildings
4 floors
Banquet hall
Built in 1976
Designated smoking areas
Fireplace in lobby

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Towels provided

Entertainment

32-inch LCD TV with cable channels

Food and drink

24-hour room service
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Phone
Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: BRL 135.60 per pet, per day
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: BRL 3.13 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Valet parking fee: BRL 45.00 per day
Pet fee: BRL 135.60 per pet, per day
Service animals are exempt from fees
Service fee: 10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Serrano Convenções

Serrano Convenções Gramado

Serrano Resort

Serrano Resort Convenções

Serrano Resort Convenções Gramado

Wish Serrano Resort Gramado, Brazil

Serrano Hotel Gramado

Wish Serrano Convention

Wish Serrano Convention Gramado

Wish Serrano Resort Convention

Wish Serrano GJP Hotel Gramado

Wish Serrano GJP Hotel

Wish Serrano GJP Gramado

Wish Serrano GJP

Serrano Resort Convenções SPA

Wish Serrano Hotel Gramado

Wish Serrano Hotel

Wish Serrano Gramado

Wish Serrano

Wish Serrano Resort Convention Gramado

Wish Serrano BY GJP

Wish Serrano

Wish Serrano Resort Hotel

Wish Serrano Resort Gramado

Wish Serrano Resort Hotel Gramado

Frequently asked questions

What is the cancellation policy at Wish Serrano Resort?

Wish Serrano Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wish Serrano Resort?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on 13 Nov 2024 start from AU$139.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wish Serrano Resort?

Yep, Wish Serrano Resort has valet parking for BRL 45.00 per day.

Is there a spa on site at Wish Serrano Resort?

Yep, Pocahy Zen Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Wish Serrano Resort have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Wish Serrano Resort?

Wish Serrano Resort features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Wish Serrano Resort a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Wish Serrano Resort.

Is Wish Serrano Resort family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that Wish Serrano Resort is a hit with families.

Does Wish Serrano Resort serve breakfast?

You bet, complimentary buffet brekkie is served weekdays from 6:00 AM to 10:30 AM and weekends between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Wish Serrano Resort?

No, Wish Serrano Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Wish Serrano Resort?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Wish Serrano Resort?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Wish Serrano Resort?

Dogs are welcome at Wish Serrano Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Wish Serrano Resort Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

karen

27 Dec 2023

Stayed 1 night in Dec 2023

10/10 Excellent

Dagoberto

9 Sept 2023

Stayed 4 nights in Mar 2023

10/10 Excellent

Thialos

Travelled with partner

23 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel in the heart of the city.

Stayed 3 nights in Apr 2023

10/10 Excellent

FELIPE

28 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2023

10/10 Excellent

Anette

Business traveller

5 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities

It was wonderful!

Stayed 1 night in Aug 2022

10/10 Excellent

Nilsara

Travelled with partner

31 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location and view of the hotel was beautiful. From my room, I could see the sunrise and sunset also city and hear the bells from the cathedral near by it was wonderful and romantic.

Stayed 5 nights in May 2022

10/10 Excellent

Chana

28 May 2022

Stayed 3 nights in May 2022

8/10 Good

douglas

Travelled with family

19 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was excellent. Lower rooms noisy in AM from parking garage employees yelling.

Stayed 1 night in May 2022

10/10 Excellent

Mauricio

7 May 2022

Stayed 1 night in May 2022

10/10 Excellent

Leticia

Travelled with family

22 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.

Stayed 1 night in Mar 2022

8/10 Good

Daniel Siebel

Travelled with family

28 Nov 2021

Liked: Cleanliness, staff & service, room comfort

Tentam te vender time-sharing, mas hotel é bom

Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.

Stayed 3 nights in Nov 2021

6/10 Okay

thais

11 Oct 2021

Stayed 1 night in Oct 2021

6/10 Okay

DIOGO

30 Aug 2021

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children

13 Dec 2020

Liked: Cleanliness, staff & service

Disliked: Amenities

They did inform me before I got there that all amenities were closed

Stayed 1 night in Dec 2020

8/10 Good

Mic, California

Travelled with family

20 Oct 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a few problems at the arrival! Key was not opening the door and room with no good view from the window to outside! I know we are facing a global pandemic, but I didn’t like the way they served breakfast (we couldn’t get what we want, they served us)! The problem with the room and view was fixed right away with a better room, the problem with the key was also solved! The location was nice, it was just across the street from RUA TORRA and walking distance from main streets! They charge from BRL 30 to 35 for parking!

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

31 Aug 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .

Stayed 1 night in Aug 2020

8/10 Good

Inaria

Travelled with partner

2 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!

Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

7 Feb 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2019

10/10 Excellent

Amanda, Idaho

13 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed the restaurants, bar, and the indoor swimming pool. The room was very quiet and comfortable. We slept great!

Stayed 4 nights in Sep 2018

10/10 Excellent

Robinson, Balneário Camboriú

6 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, peaceful, beautiful place and have a good location...

Stayed 3 nights in Aug 2018

10/10 Excellent

Raphael

14 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent installations and location. Very clean with great costumer service

Stayed 1 night in Aug 2017

10/10 Excellent

Adriana, Rio, Brazil

19 Apr 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous luxurious hotel! Great for kids!

We had a fabulous 8-day stay at Wish Serrano Resort. The hotel is absolutely gorgeous! The staff is always attentive to the guest's needs and promptly accommodated all my requests. It was my B-Day when we checked in, so there was a box of fine chocolate with a very nice birthday card. Fantastic pools! We loved the indoor/ heated one. The restaurants(4) are great and breakfast(included) is delicious with a wide variety of food, serving even gluten-free cakes and breads. Now the best part: there is a state-of-the- art kids playroom with several monitors, so children 5yrs and up can stay there with monitors from 8am-10pm at no charge! My 10 year old son didn't want to leave the playroom and it was a hard task to convince him to explore Gramado with me. There is a tennis court, so monitors play tennis with kids too, besides playing cards, board games, doing artwork, etc. Can't wait to go back to Wish Serrano! Thank you!

6/10 Okay

Bianca , Atlanta

28 Mar 2016

Disliked: Staff & service

Nice resort but poor restaurant service

Overall the resort is nice quality. Room was OK but not at 4 Star US level. good service at the front desk and morning buffet. The major issue came during dinner at their casual restaurant. I ordered 1/2 bottle of red wine from a respectable vineyard. When it was opened it clear that it had gone bad. Air had leaked into the bottle past the cork and made the wine smell like horse manure. It was totally and positively awful... I mentioned it to our waiter who then sent over another supervisor. We explained that the wine was bad but he simply explained that they do not accept returns and would not replace or refund our money. He didn't even want to test it himself. It said it was hotel policy that I pay for it even if I didn't like it. In my extensive travels around the world it is common to have an occasional spoiled bad bottle of wine due to the cork. There are typically between 5-6% of corked wines go bad if they are not stored properly. Its not a big deal...simply get me another one that is good. In the past the restaurants have been very apologetic and quickly replaced it. For the Wish Serrano hotel to charge me and act like it was my fault is not acceptable.

8/10 Good

Martin, Anapolis, Goias Brazil

13 Sept 2015

Liked: Staff & service, property conditions & facilities

Good hotel...But

Good hotel but had to change rooms because you can hear alot of noise through walls. Hotel would only change to same category room. Made us feel like we werent a good customer just one getting a cheaper room even though rooms were expensive

8/10 Good

Verified traveller

8 Aug 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish Serrano Resort

Photo gallery for Wish Serrano Resort

Reviews

Wonderful

Popular amenities

Explore the area

Room options

View all photos for Family Room

Family Room

Highlights

View all photos for Premiere

Premiere

Highlights

View all photos for Standard Room, Annex Building

Standard Room, Annex Building

Highlights

View all photos for Premier Room, Balcony

Premier Room, Balcony

Highlights

View all photos for Junior Suite

Junior Suite

Highlights

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About the area

Gramado

What's nearby

Getting around

Restaurants

About this property

Wish Serrano Resort

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Wish Serrano Resort Reviews

Reviews

Wonderful

9.2/10

9.2/10

9.2/10

9.0/10

9.2/10

Reviews

6/10 Okay

karen

karen

10/10 Excellent

Dagoberto