8/10 Good
Gordana
Travelled with family
17 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
We booked be ause this hotel has air conditioning and the weather forecast looked like we might need it. AC is not readily avaliable in UK. Was disappointed that the staff said they would help with arranging transportation to Heathrow ( in email correspondence) and then when we asked at the desk, they told us to do it ourselves! And our second request ( for a late check out of 12:45) was denied. They said the best they could offer was 12:00. We ended up checking out at 11 and leaving our bags with them until 12:45. The hotel was also ill informed about taking a taxi to Heathrow. The taxi ( which took us to the bus depot) could have taken us directly for much less than the hotel quoted us. Disappointing. Also, the service to our room was below expectations. While fresh towels were provided, the damp ones were left behind. No facecloths. Tissues were not replenished. The decorative elemants of the beddings were not placed on the bed but left on a chair. The beds themselves were far too soft and lumpy. We asked for the toppers to be removed as we thought that might be the issue. No. The bed themselves were lumpy and soft.
Gordana
Stayed 4 nights in Sep 2024