2/10 Terrible
David
6 Oct 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front Desk Ripoff
After extending my stay for several nights one night at a time and paying for each night with the front desk confirming, they told me I owed for the extra nights when extending for one more night. I explained that I already paid and showed them my credit card activity. They wouldnt budge and called me after I went to work and confirmed that they show I owed for the added nights. The front desk person kept saying she understood what I was saying about already paying and the points I was making and my frustration, but she didnt understand. I went to the property to gather my things and to cancel the final night. They then called me while I was at lunch and apologized and said I was correct and didnt owe for any nights as they saw their mistake etc. I asked to be compensated, perhaps to come back for a free night as i hadnt booked elsewhere and all they gave me was 2 nights of free parking. I have never been disrespected like this from a hotel. They were completely in the wrong and wouldnt budge even with clear evidence that I was in the right and was paid up on my stay. This left a bad taste in my mouth and I now have no desire to patronize this unscrupulous and unforgiving establishment. This is one of my favorite local hotels that has always been a reasonable priced and friendly place and now I have to cross them off my list. I am very disappointed and offended.
David
Stayed 1 night in Sep 2024