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ANA InterContinental Beppu Resort & Spa, an IHG Hotel

5.0 star property
Luxury hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ANA InterContinental Beppu Resort & Spa, an IHG Hotel

Exterior
Outdoor pool, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Lobby
View from room
Poolside bar

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Pool
    Pool
  • Room service
    Room service
The price is AU$590
includes taxes & fees
27 Nov - 28 Nov

Explore the area

Map
499-18 Oaza Kannawa, Beppu, Oita, 874-0000
  • Myoban Onsen
    3 min walk
  • Hells of Beppu
    4 min drive
  • Sea Hell Hot Springs
    4 min drive
  • Oita (OIT)
    41 min drive

Room options

View all photos for Classic Room, 2 Double Beds, Business Lounge Access, City View (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, Business Lounge Access, City View (Beppu City View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed, City View (Beppu City View, Top Floor)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Classic Room (Upgraded)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room (Upgraded)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Business Lounge Access (Private Onsen)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed, Business Lounge Access (Private Onsen)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, down duvets, memory-foam beds, free minibar items

Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 85 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 62 sq m
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Single Bed (Panorama)

Suite, 1 Single Bed (Panorama)

Suite, 1 Single Bed (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 145 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, City View (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed, City View (Beppu City View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Single Bed (Panorama)

Premium Suite, 1 Single Bed (Panorama)

Premium Suite, 1 Single Bed (Panorama)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 212 sq m
  • Ocean view
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds, Business Lounge Access (Private Onsen)

Classic Room, 2 Double Beds, Club lounge access (Private Onsen)

Classic Room, 2 Double Beds, Business Lounge Access (Private Onsen)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Business Lounge Access (Dining, Hot Tub)

Suite, 1 Bedroom, Business Lounge Access (Dining, Hot Tub)

Suite, 1 Bedroom, Business Lounge Access (Dining, Hot Tub)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 96 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 68 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Business Lounge Access (Dining, Private Onsen)

Suite, 1 Bedroom, Business Lounge Access (Dining, Private Onsen)

Suite, 1 Bedroom, Business Lounge Access (Dining, Private Onsen)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
  • 62 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior
AMANEK Beppu YULA-RE
Pool
Hot tub
Spa
Free WiFi
4.5 out of 5, Wonderful, (538)
The price is AU$156
for 1 night
includes taxes & fees
5 Dec - 6 Dec
AMANEK Beppu YULA-RE

About the area

Beppu

A luxury stay in Beppu awaits you at ANA InterContinental Beppu Resort & Spa, an IHG Hotel. You'll be 2.4 km (1.5 mi) from Hells of Beppu and 9.6 km (5.9 mi) from Beppu Tower. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at HARNN Heritage Spa can include massages along with access to the hot tub. The buffet restaurant, Elements, serves local and international cuisine and is open for breakfast, lunch and dinner. Bar is the hotel's own bar. Enjoy the 24-hour gym, Hot tub, sauna and pool cabanas. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of free train pick-up service. .Places within a 15-minute drive of this 5-property class Beppu hotel include Takegawara Onsen and Umitamago.

What's nearby

  • Hells of Beppu - 4 min drive - 3.7 km
  • Sea Hell Hot Springs - 4 min drive - 3.8 km
  • Beppu Tower - 8 min drive - 9.6 km
  • Takegawara Onsen - 9 min drive - 10.1 km
  • Kijima Kogen Park - 12 min drive - 12.6 km

Getting around

  • Kamegawa Station - 16 min drive
  • Beppu Station - 20 min drive
  • Oita (OIT) - 41 min drive

Restaurants

  • ‪岡本屋売店 - ‬11 min walk
  • ‪明礬うどん - ‬2 min drive
  • ‪レストラン海 - ‬4 min drive
  • ‪Cafeteria Umi - ‬4 min drive
  • ‪山地獄 - ‬4 min drive

About this property

ANA InterContinental Beppu Resort & Spa, an IHG Hotel

Luxury hotel with 2 restaurants and full-service spa
ANA InterContinental Beppu Resort & Spa, an IHG Hotel offers its guests a full-service spa, hot springs, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

There are 4 meeting rooms available. A hot tub, a 24-hour fitness centre, and a sauna are also featured at the luxury ANA InterContinental Beppu Resort & Spa, an IHG Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Beppu hotel.

  • 1 building
  • 89 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2019
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
ANA InterContinental Beppu Resort & Spa, an IHG Hotel offers 89 air-conditioned accommodations with MP3 docking stations and minibars (stocked with some free items). Rooms open to balconies. This accommodation offers separate dining areas. Memory foam beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets.

This Beppu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

HARNN Heritage Spa has 3 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 5:00 AM and midnight.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free train station pick-up shuttle from 10:30 AM to 5:00 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,500 for adults and JPY 2,750 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aqua
  • Atelier
  • Bar
  • Elements
  • Lounge

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 hot springs
  • 3 treatment rooms
  • Couples treatment rooms
  • Hot springs open from 5:00 AM - midnight
  • Hot springs water temperature - 42 ºC
  • Indoor mineral hot springs (onsen)
  • Massage
  • Spa open daily
  • Spa tub
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Geta (wooden sandals)
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from April 14 2025 to April 18 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 12000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5500 for adults and from JPY 2750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Intercontinental Beppu Resort
Hotel ANA InterContinental Beppu Resort & Spa Beppu
Beppu ANA InterContinental Beppu Resort & Spa Hotel
Hotel ANA InterContinental Beppu Resort & Spa
ANA InterContinental Beppu Resort & Spa Beppu
ANA InterContinental Beppu Resort
ANA InterContinental Beppu
Intercontinental Beppu Resort Spa
ANA InterContinental Resort
ANA InterContinental
Ana Intercontinental Beppu &
ANA InterContinental Beppu Resort Spa
ANA InterContinental Beppu Resort & Spa, an IHG Hotel Hotel
ANA InterContinental Beppu Resort & Spa, an IHG Hotel Beppu

Frequently asked questions

What is the cancellation policy at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

ANA InterContinental Beppu Resort & Spa, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at ANA InterContinental Beppu Resort & Spa, an IHG Hotel on 27 Nov 2024 start from AU$590.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

Yep, ANA InterContinental Beppu Resort & Spa, an IHG Hotel has a free self car park, free valet parking and free extended parking. Onsite parking is limited.

Are there any beaches close to ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

The closest beach to ANA InterContinental Beppu Resort & Spa, an IHG Hotel is Tanoura Beach (10.7 km).

Is there a spa on site at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

Yep, HARNN Heritage Spa is available for guests. You'll enjoy services like massages.

Does ANA InterContinental Beppu Resort & Spa, an IHG Hotel have a pool?

ANA InterContinental Beppu Resort & Spa, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 9:00 AM to 7:00 PM. The swimming pool will be unavailable from April 14 2025 to April 18 2025 (dates subject to change).

What luxury perks are available at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

ANA InterContinental Beppu Resort & Spa, an IHG Hotel features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with deep soaking tubs, memory foam beds and premium bedding.

What makes ANA InterContinental Beppu Resort & Spa, an IHG Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at ANA InterContinental Beppu Resort & Spa, an IHG Hotel.

Is ANA InterContinental Beppu Resort & Spa, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that ANA InterContinental Beppu Resort & Spa, an IHG Hotel is a hit with families.

Are there hot tubs in the rooms at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does ANA InterContinental Beppu Resort & Spa, an IHG Hotel serve breakfast?

Yeah, buffet brekkie is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

No, ANA InterContinental Beppu Resort & Spa, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at ANA InterContinental Beppu Resort & Spa, an IHG Hotel?

No, only service animals are allowed.

ANA InterContinental Beppu Resort & Spa, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 125 out of 172 reviews" "
Rating 8 - Good. 31 out of 172 reviews" "
Rating 6 - Okay. 8 out of 172 reviews" "
Rating 4 - Poor. 4 out of 172 reviews" "
Rating 2 - Terrible. 4 out of 172 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to
Stayed 6 nights in Jun 2024

4/10 Poor

Iko

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.
Stayed 4 nights in Jun 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service! Beautiful room with private onsen! Best hotel by far in Beppu!
Stayed 2 nights in Jun 2024

10/10 Excellent

Antonius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views of the surrounding nature, quality of the hotel design, materials and construction.
Stayed 3 nights in May 2024

2/10 Terrible

Zhi Qiang

Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5 star experience
This was the best hotel experience ever. All the staff was amazing and spoke every language that we needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pinnacle of Private Onsen Resorts
Our stay at this resort was immaculate. Upon arriving at the hotel, staff promptly came out to take our luggage to our room and chauffer our car to a separate parking lot, all included in our stay. I decided to splurge here for me and my girlfriends anniversary and it was worth every single penny! Everything from the impeccable service to the beautiful interior and lobby was spotless and breathtaking. Instead of checking in and out at a front lobby near the entrance, guests are ushered into a separate lounge provided with refreshments. The staff assigned to us was professional and yet friendly and down-to-earth, assuaging the initial discomfort me and my girlfriend had at being unaccustomed to such high-class service. Soon we were in a pampered and relaxed mood, as expected of such a high class resort combined with Japan's famous hospitality omotenashi. Soon we were brought to our suite, which was absolutely incredible. The interior was spotless, the bathroom spacious and beautiful. The bed was comfortable and the amenities were perfect, everything from the surround sound in every part of the room to the dimmable lighting. Last but not least, the view from the balcony overlooking the Beppu coast was a priceless sight we will never forget, especially when combined with our heavenly private onsen bath. I will most certainly be back one day to relive this 5 star experience. Look no further for the pinnacle of private onsen resort relaxation than this hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Dang

Stayed 3 nights in Nov 2023

10/10 Excellent

Hung Tak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff’s attention to every detail.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lily

Stayed 3 nights in Oct 2023

10/10 Excellent

Sung

Stayed 1 night in May 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! The rooms, property and staff are top notch! If you want a truly memorable experience, from beautifully designed rooms to incredible service - this hotel is a dream!
Stayed 4 nights in Jan 2023

10/10 Excellent

choey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ana intercontinental beppu
View was amazing Room was very clean and quality of furnishes top notch Service was great Breakfast selection very good
Stayed 2 nights in Nov 2022

10/10 Excellent

Lee Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing and breathtaking onsen stay!
It was a breathtaking onsen spa resort that really relax mind and soul. I love the Mt Tsurumi view from the room that blew my stress away! The private onsen in the room gives me the best of both worlds to enjoy a spectacular scenic view and yet my private enjoyment of onsen! The staff at ANA Intercontinental Beppu Resort&Spa really provided top notch customer experience to make me feel at home and living up to the five stars rating they truly deserved! The Element restaurant delivers authentic Japanese fusion food with local fresh vegetables and local harvest truly enhanced the dining experience and exquisite taste!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Ralph, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views of beppu bay, nice onsen, spacious room, friendly staff. Decent dinner buffet but surprisingly no quality Japanese fruits as part of buffet. Not the most family friendly. No children play area or toys when requested. Kids are allowed in onsen under supervision of an adult.
Stayed 5 nights in Nov 2019

10/10 Excellent

Sui Han

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent. Views are incredible. Food in the bar was good. Bathroom was huge. Overall design of the building was beautiful.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Amazing stay at the newly opened hotel. Staffs were very helpful. Complimentary valet parking was a plus. Scenic view from the hotel room over Beppu.
Stayed 2 nights in Oct 2019

8/10 Good

JUNG NAM

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
최근에 지어진 훌륭핰 호텔입니다만 서비스가 전혀 그에 걸맞지 않습니다. 수영장 베드 이용이 50분씩이라는 안내를 했다가 안했다가 하다가 저희가 맥주와 피자를 먹으니 말 못하다기 맥주 줄어들기를 기다리다가 가급적 먹고 빨리 베드를 비워달라 하여 불쾌하였고 조식이 정말 가짓수도 적고 맛도 별로입니다. 같은 음료를 시켜도 작은 물컵에 담아 서빙되는 사람과 큰 음료컵에 서빙되는 사람이 있어 황당했습니다. 이후 후쿠오카 그랜드하얏트 조식 및 서비스와 비교되었습니다. 체크인, 주차, 체크아웃, 룸서비스에서는 진정한 hopitality를 느꼈어요. 다만 레스토랑, 수영장(레스토랑 직원과 동일함) 서비스는 매우 의아하고 불쾌했습니다.
Stayed 1 night in Aug 2024

10/10 Excellent

Sanghyun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will go again. very good.
Stayed 1 night in Jul 2024

10/10 Excellent

Makoto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方々の対応が素晴らしかった！
Stayed 1 night in Jul 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sejour
Tout était parfait
Stayed 1 night in Jul 2024

10/10 Excellent

Yukako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024