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Ojai Valley Inn

5.0 star property
Family-friendly resort with 4 restaurants and 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ojai Valley Inn

Exterior
4 restaurants, breakfast, lunch served; local and international cuisine
Couples treatment room(s), sauna, hot tub, body treatments, mud baths
PASEO SUITE - KING BED | Terrace/patio
Smart TV, pay films

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
905 Country Club Rd, Ojai, CA, 93023
  • Golf Course at Ojai Valley Inn and Spa
    9 min walk
  • Libbey Bowl
    18 min walk
  • Ojai Valley Museum of History and Art
    18 min walk
  • Oxnard, CA (OXR)
    37 min drive

Room options

View all photos for OJAI LUXURY ROOM - KING BED

OJAI LUXURY ROOM - KING BED

OJAI LUXURY ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for FONTANA SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FONTANA SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for OJAI LUXURY ROOM - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

OJAI LUXURY ROOM - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for HACIENDA PENTHOUSE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

HACIENDA PENTHOUSE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for WALLACE NEFF ESTATE ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

WALLACE NEFF ESTATE ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for PASEO SUITE - KING BED

PASEO SUITE - KING BED

PASEO SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for FIREPLACE LUXURY SUITE - KING BED

Smart TV, pay films

FIREPLACE LUXURY SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for FIREPLACE SHANGRI-LA ROOM - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE SHANGRI-LA ROOM - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for CASA ROBLES SUITE - TWO QUEEN BEDS

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

CASA ROBLES SUITE - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE MINI SUITE - KING BED

FIREPLACE MINI SUITE - KING BED

FIREPLACE MINI SUITE - KING BED

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for VISTA LUXURY ROOM - TWO QUEEN BEDS

Terrace/patio

VISTA LUXURY ROOM - TWO QUEEN BEDS

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE SUITE - TWO QUEEN BEDS

FIREPLACE SUITE - TWO QUEEN BEDS

FIREPLACE SUITE - TWO QUEEN BEDS

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for FIREPLACE SHANGRI-LA ROOM - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

FIREPLACE SHANGRI-LA ROOM - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for FIREPLACE SUITE - KING BED

FIREPLACE SUITE - KING BED

FIREPLACE SUITE - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for PASEO VILLA - KING BED

Smart TV, pay films

PASEO VILLA - KING BED

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed

View all photos for ONE BEDROOM SPA PENTHOUSE SUITE - KING BED

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

ONE BEDROOM SPA PENTHOUSE SUITE - KING BED

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for FIREPLACE MINI SUITE - TWO QUEEN BEDS

FIREPLACE MINI SUITE - TWO QUEEN BEDS

FIREPLACE MINI SUITE - TWO QUEEN BEDS

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for VISTA LUXURY ROOM - KING BED

VISTA LUXURY ROOM - KING BED

VISTA LUXURY ROOM - KING BED

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

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The price is AU$654
for 1 night
includes taxes & fees
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About the area

Ojai

A family-friendly stay in Ojai awaits you at Ojai Valley Inn, a recipient of the prestigious Conde Nast Gold List award in 2015. Within a 20-minute stroll, you'll find Golf Course at Ojai Valley Inn and Spa and Libbey Bowl. Highlights at this historic resort include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Ojai Spa Village can include deep-tissue massages, Swedish massages and aromatherapy along with access to the mud bath and sauna. The fine-dining restaurant, Olivella, serves local and international cuisine and is open for dinner. Jimmys Pub is the resort's own pub, serving drinks along with lunch and dinner. Enjoy the 4 outdoor tennis courts, golf course and gym plus access to golf lessons. 15005 square feet (1394 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a free manager's reception and a hot tub. Full breakfast is available daily between 6 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this Ojai resort include Ojai Valley Museum of History and Art and galerie102.
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What's nearby

  • Golf Course at Ojai Valley Inn and Spa - 9 min walk - 0.8 km
  • Libbey Bowl - 18 min walk - 1.5 km
  • Ojai Valley Museum of History and Art - 18 min walk - 1.6 km
  • Ojai Art Center - 3 min drive - 2.3 km
  • Ojai Olive Oil - 11 min drive - 7.9 km

Getting around

  • Ventura Station - 28 min drive
  • Santa Barbara, CA (SBA-Santa Barbara Municipal) - 56 min drive

Restaurants

  • ‪The Dutchess - ‬3 min drive
  • ‪Jim & Rob's Fresh Grill - ‬18 min walk
  • ‪Libbey's Market - ‬3 min walk
  • ‪Ojai Coffee Roasting Co. - ‬3 min drive
  • ‪Ojai Beverage Company - ‬4 min drive

About this property

Ojai Valley Inn

Family-friendly resort with 4 restaurants and 4 outdoor pools
As a guest of Ojai Valley Inn, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered on selected days. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this resort measures 15005 square feet (1394 square metres) and includes conference space. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Ojai Valley Inn. Parking is available for a fee.

This Ojai resort is smoke free.

  • 303 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 15005 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 1923
  • Manager's reception (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Ojai Valley Inn offers 303 accommodations with a safe and free newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

This Ojai resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Ojai Spa Village has 21 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a mud bath, a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

Ojai Valley Inn is listed in the 2015 Condé Nast Traveller Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 60 per night)
  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: USD 25 to 60 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Jimmys Pub
  • Olivella
  • Spa Cafe
  • The Oak

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15,005 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 21 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Built in 1923
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 3 2025 to March 6 2025 (dates subject to change):
  • One of the swimming pools
This property will be closed from 2 January 2025 to 8 January 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets: USD 300 per pet, per stay (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 69.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 60 per person
  • Self-parking fee: USD 60.00 per night
  • Valet parking fee: USD 60.00 per night
  • Pet fee: USD 300 per pet, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ojai Valley Inn
Ojai Valley Hotel Ojai
Ojai Valley Inn And Spa
Ojai Valley Spa
Spa Ojai
Ojai Valley Spa
Spa Ojai
Ojai Valley Inn And Spa
Ojai Valley Inn Spa
Ojai Valley Inn
Ojai Valley Inn Ojai
Ojai Valley Inn Resort
Ojai Valley Inn Resort Ojai

Frequently asked questions

What is the cancellation policy at Ojai Valley Inn?

Ojai Valley Inn offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ojai Valley Inn?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Ojai Valley Inn on 1 Dec 2024 start from AU$1,165.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ojai Valley Inn?

Yep, Ojai Valley Inn has a self car park for USD 60.00 per night.

Are there any beaches close to Ojai Valley Inn?

The closest beach to Ojai Valley Inn is Rincon Beach (18 km).

Is there a spa on site at Ojai Valley Inn?

Yep, Ojai Spa Village is available for guests. It has a hot tub, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Ojai Valley Inn have a pool?

Ojai Valley Inn has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 7 AM to 10 PM. One of the swimming pools will be unavailable from January 3 2025 to March 6 2025 (dates subject to change).

What luxury perks are available at Ojai Valley Inn?

Ojai Valley Inn features 4 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Ojai Valley Inn a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Ojai Valley Inn.

Is Ojai Valley Inn family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Ojai Valley Inn is a hit with families.

Does Ojai Valley Inn serve breakfast?

You bet, full breakfast is offered daily between 6 AM and 11 AM.

Is there a free airport shuttle available at Ojai Valley Inn?

No, Ojai Valley Inn does not offer an airport shuttle service.

Is there a bar or restaurant at Ojai Valley Inn?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ojai Valley Inn?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Ojai Valley Inn?

Dogs are welcome at Ojai Valley Inn, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Is there a golf course on site at Ojai Valley Inn?

Yep, Ojai Valley Inn has an 18-hole golf course. A golf driving range and golf lessons are also available.

Ojai Valley Inn Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 847 out of 1028 reviews" "
Rating 8 - Good. 111 out of 1028 reviews" "
Rating 6 - Okay. 39 out of 1028 reviews" "
Rating 4 - Poor. 14 out of 1028 reviews" "
Rating 2 - Terrible. 17 out of 1028 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Stayed 4 nights in Aug 2024

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, property conditions & facilities
We have stayed her dozens and dozens of times. This time they said they upgraded us for free, but we were out in a building that we later found out was being serviced all week to improve the A/C - we talked to the A/C vendor. The first night our A/C wouldn’t work. When we communicated this we got push back and no proactive apology or offer to make it right. It was in the 90s that day and high 80s in the room so we didn’t sleep all night, not how we want to spend out vacation especially given the high prices OVI commands now. They couldn’t deliver in a basic comfortable hotel room. After a few visits to the front desk, they finally comped just one night but I would have expected much more including taking two free nights to come back. They are making a lot of improvements around the property like more outdoor seating at the bar, movie nights, etc, but they seem they seem to be dropping the ball on the basics. The service at both pools was not attentive and proactive - they should send their staff to Ritz training. Proactive, friendly, customer service is job 1.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious, luscious and relaxing
Luxurious, luscious and relaxing
Stayed 1 night in Aug 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious, luscious and restful
Luxurious, luscious and restful
Stayed 1 night in Aug 2024

10/10 Excellent

David

Stayed 2 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable but shuttles plentiful. Sometimes shuttles pass you by without a shout out. More directional signs would be helpful. Views are spectacular
Stayed 2 nights in Aug 2024

10/10 Excellent

Matt

Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Dominic

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Aug 2024

10/10 Excellent

FIKRA

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place!
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sam, Tarzana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Anashe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for a relaxing getaway. This is a great place for singles and families. Greatvresturabt options and ton of activities to chose from.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must-stay paradise
I cannot say enough great things about this resort. The whole property stunning and beautiful, but the food was excellent and the service from everyone was above and beyond always. We will be returning over and over again. Highly recommend.
Stayed 2 nights in Jul 2024

10/10 Excellent

LUISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite and service was outstanding
Stayed 1 night in Jul 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family or couples resort get away
Whether you want to plan a multi-generation family get away or a romantic weekend away escape this resort is the most beautiful and low key elegant at the same time!
Stayed 2 nights in Jul 2024

10/10 Excellent

Melissa

Stayed 3 nights in Jul 2024

10/10 Excellent

Adam

Liked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

LUCAS

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
The AC of my first room was not working
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stacey

Stayed 2 nights in Jun 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 3 nights in Jul 2024

10/10 Excellent

Sveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grace
It was a 45 wedding anniversary. We had a great room with the mountains and golf course view. The staff were friendly and helpful. Will go back there again
Stayed 1 night in Jun 2024