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THE MOON BEACH MUSEUM RESORT

3.5 star property
Family-friendly fun at the beach, with outdoor pool

Photo gallery for THE MOON BEACH MUSEUM RESORT

Exterior
Aerial view
2 restaurants, breakfast served
Indoor pool, outdoor pool, pool loungers
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Spa
The current price is AU$219
includes taxes & fees
26 Feb - 27 Feb

Explore the area

Map
1203 Maeganeku, Kunigami, Onna, Okinawa-ken, 904-0414
  • Moon Beach
    ‪1 min walk‬
  • Sun Marina Beach
    ‪18 min walk‬
  • PGM Golf Resort Okinawa
    ‪3 min drive‬
  • Naha (OKA)
    ‪57 min drive‬

Room options

View all photos for Natural Premier Green View, Non Smoking (Extra Bed for 3+ People)

In-room safe, desk, free WiFi, bed sheets

Natural Premier Green View, Non Smoking (Extra Bed for 3+ People)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Mountain view
  • Sleeps 7
  • 2 Single Beds

View all photos for Club Lounge Premier Ocean View, Non Smoking (Stacking Bed for 3+ guests)

Club Lounge Premier Ocean View, Non Smoking (Stacking Bed for 3+ guests)

Club Lounge Premier Ocean View, Non Smoking (Stacking Bed for 3+ guests)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 7
  • 2 Single Beds and 2 Single Trundle Beds

View all photos for Club Superior Ocean View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Club Superior Ocean View, Non Smoking

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Premier Ocean View, Non Smoking (Stacking Bed for 3+ guests)

In-room safe, desk, free WiFi, bed sheets

Club Premier Ocean View, Non Smoking (Stacking Bed for 3+ guests)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
  • 51 sq m
  • Ocean view
  • Sleeps 7
  • 2 Single Beds and 2 Single Trundle Beds

View all photos for Club Luxury Ocean View, Non Smoking (Futon for 3+ guests)

In-room safe, desk, free WiFi, bed sheets

Club Luxury Ocean View, Non Smoking (Futon for 3+ guests)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
  • 48 sq m
  • Ocean view
  • Sleeps 6
  • 2 Single Beds and 2 Single Futons

View all photos for Natural Deluxe Green View, Non Smoking

Natural Deluxe Green View, Non Smoking

Natural Deluxe Green View, Non Smoking

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
Rainfall showerhead
  • Mountain view
  • Sleeps 6
  • 3 Single Beds

View all photos for Natural Superior Green View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Natural Superior Green View, Non Smoking

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
Rainfall showerhead
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Comfort Ocean Front, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Comfort Ocean Front, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Deluxe Ocean View, Non Smoking

Club Deluxe Ocean View, Non Smoking

Club Deluxe Ocean View, Non Smoking

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 6
  • 3 Single Beds

View all photos for Natural Comfort Green View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Natural Comfort Green View, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Natural Luxury Green View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Natural Luxury Green View, Non Smoking

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bath and shower
Bidet
Hairdryer
Rainfall showerhead
  • 48 sq m
  • Mountain view
  • Sleeps 6
  • 2 Single Beds and 2 Single Futons

View all photos for Club Luxury Room with Ocean View

In-room safe, desk, free WiFi, bed sheets

Club Luxury Room with Ocean View

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Natural Luxury Room

In-room safe, desk, free WiFi, bed sheets

Natural Luxury Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Natural Premier Room With Green View

In-room safe, desk, free WiFi, bed sheets

Natural Premier Room With Green View

  • Sleeps 4
  • 2 Single Beds

View all photos for Club Deluxe Room with Ocean View

In-room safe, desk, free WiFi, bed sheets

Club Deluxe Room with Ocean View

  • Sleeps 3
  • 3 Single Beds

View all photos for Club Superior Room with Ocean View

In-room safe, desk, free WiFi, bed sheets

Club Superior Room with Ocean View

  • Sleeps 2
  • 2 Single Beds

View all photos for Natural Comfort Room With Green View

In-room safe, desk, free WiFi, bed sheets

Natural Comfort Room With Green View

  • Sleeps 2
  • 2 Single Beds

View all photos for Natural Superior Room

In-room safe, desk, free WiFi, bed sheets

Natural Superior Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Premier Room With Ocean Front

In-room safe, desk, free WiFi, bed sheets

Club Premier Room With Ocean Front

  • Sleeps 4
  • 2 Single Beds

View all photos for Natural Deluxe Room

In-room safe, desk, free WiFi, bed sheets

Natural Deluxe Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Comfort Room Wtih Ocean Front

Interior

Comfort Room Wtih Ocean Front

  • Sleeps 2
  • 2 Single Beds

View all photos for Moon Beach Suite With Ocean View

In-room safe, desk, free WiFi, bed sheets

Moon Beach Suite With Ocean View

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

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includes taxes & fees
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About the area

Onna

A family-friendly stay in Onna awaits you at THE MOON BEACH MUSEUM RESORT. You'll be 5.4 km (3.4 mi) from Blue Cave and 5.7 km (3.5 mi) from Cape Maeda. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a private beach. .A pampering day can include massages along with access to the sauna. The restaurant, All Day Dining CORALLO, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 2 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to mini golf. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of self parking. .Places within a 30-minute drive of this 3.5-property class Onna hotel include Cape Manza and Cape Zanpa.

What's nearby

  • Moon Beach - 1 min walk
  • Tiger Beach - 2 min drive
  • PGM Golf Resort Okinawa - 3 min drive
  • Blue Cave - 8 min drive
  • Cape Maeda - 8 min drive

Getting around

  • Naha (OKA) - 57 min drive

Restaurants

  • ‪ビュッフェレストラン SEA FOREST - ‬5 min walk
  • ‪Blue Entrance Kitchen - ‬5 min walk
  • ‪和食隨縁亭 - ‬5 min walk
  • ‪ステーキハウス Jam - ‬5 min walk
  • ‪ティーラウンジ - ‬5 min walk

About this property

THE MOON BEACH MUSEUM RESORT

Family-friendly fun at the beach, with outdoor pool
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at THE MOON BEACH MUSEUM RESORT such as an outdoor pool and an indoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts and a sauna. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

  • 255 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Bar or lounge
  • Coffee shop
THE MOON BEACH MUSEUM RESORT offers 255 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Onna hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (JPY 500 per night)
  • Extended parking on site (surcharge)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • All Day Dining CORALLO

Things to do

  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Outdoor pool (guest access)
  • Piano
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 1500 for children
  • Self-parking fee: JPY 500 per night
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open in April and close in October.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Moon
Hotel Moon Beach
Hotel Moon Beach Onna
Moon Beach
Moon Beach Hotel
Moon Beach Onna
Hotel Moon Beach Okinawa Prefecture, Japan
Resort Moon Beach
Hotel Moon Beach
The Moon Beach Museum Onna
THE MOON BEACH MUSEUM RESORT Onna
THE MOON BEACH MUSEUM RESORT Hotel
THE MOON BEACH MUSEUM RESORT Hotel Onna

Frequently asked questions

What is the cancellation policy at THE MOON BEACH MUSEUM RESORT?

THE MOON BEACH MUSEUM RESORT offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at THE MOON BEACH MUSEUM RESORT?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at THE MOON BEACH MUSEUM RESORT on 26 Feb 2025 start from AU$219.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at THE MOON BEACH MUSEUM RESORT?

Yep, THE MOON BEACH MUSEUM RESORT has a self car park for JPY 500 per night. Additionally there is extended parking, for a fee.

Are there any beaches close to THE MOON BEACH MUSEUM RESORT?

Yep, THE MOON BEACH MUSEUM RESORT is a short 1-minute walk from Moon Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at THE MOON BEACH MUSEUM RESORT?

Yep, there is an onsite spa at THE MOON BEACH MUSEUM RESORT. You'll enjoy services like massages.

Does THE MOON BEACH MUSEUM RESORT have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from April to October.

What luxury perks are available at THE MOON BEACH MUSEUM RESORT?

THE MOON BEACH MUSEUM RESORT features a private beach, a full-service spa and an outdoor pool.

What makes THE MOON BEACH MUSEUM RESORT a romantic place to stay?

Beachfront dining and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at THE MOON BEACH MUSEUM RESORT.

Is THE MOON BEACH MUSEUM RESORT family-friendly?

You bet! With amenities such as a children's pool, a private beach and on-site mini golf, it's no surprise that THE MOON BEACH MUSEUM RESORT is a hit with families.

Does THE MOON BEACH MUSEUM RESORT serve breakfast?

Yeah, buffet brekkie is offered daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at THE MOON BEACH MUSEUM RESORT?

No, THE MOON BEACH MUSEUM RESORT does not offer an airport shuttle service.

Is there a bar or restaurant at THE MOON BEACH MUSEUM RESORT?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at THE MOON BEACH MUSEUM RESORT?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at THE MOON BEACH MUSEUM RESORT?

No, pets are not allowed.

THE MOON BEACH MUSEUM RESORT Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews
Rating 8 - Good. 357 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Tomas De Leon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2024

8/10 Good

Julie, Vaudreuil-Dorion

Travelled with family
Liked: Cleanliness, staff & service, amenities
You have to pay to be on the hotel's private beach, it's so weird. The hotel is nice but it has seen better days. Breakfast buffet is ok but it's exactly the same everyday. Buffet dinner was crazy expensive (240$ CaD for 4) and not very good.
Stayed 5 nights in Jul 2024

10/10 Excellent

Dilia p

Stayed 2 nights in Jun 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and beach!
Stayed 7 nights in May 2024

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, staff & service
1.5 hrs from Naha ( downtown/ airport) , super nice beach front and nice local restaurants closeby (walking distance). Hotel aged and well kept. Need to plan ahead for airport transportation cause airport limousine bus runs only 4 times daily and you will need private taxi if you have early flight leaving which cost you a fortune. Good place to for staycation and honeymoon. Limited choice of restaurants, only one Japanese and the other one is buffet restaurant. Staff are friendly and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Kaori, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was enormous and clean. Balcony had a view of the sunset on the beach. Never seemed busy. Pools were lovely. Club amenities were a nice touch.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the most beautiful places I’ve ever been to!
Stayed 3 nights in Mar 2024

6/10 Okay

Michal

Liked: Cleanliness, staff & service, room comfort
Not worth it
The hotel was built in 1975 and while the architecture continues to appeal, it has not been very well maintained. There is a lot of rust, peeling paint and chipped walls. Room has a lot of poor maintenance, for instance the bed bottoms were totally torn. The hotel staff speaks very rudimentary English and were not able to help with anything but the simplest requests for help. The breakfast is not particularly tasty, and one wonders why the sugary water is offered as a “juice”. Wifi coverage is very unstable and rather slow. And I haven’t even started talking about the school trip with dozens of kids that could have been seen and heard on the beach, in the restaurant, or at the pool.
Stayed 3 nights in May 2023

8/10 Good

Svetlana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fit for families with kids. However for such expensive place, to pay for beach umbrellas and towels and pool usage is too much
Stayed 1 night in Sep 2022

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach access and beautiful facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Yoel Argunawan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This awsome interested for stay holiday
Stayed 1 night in Oct 2021

8/10 Good

Tara

Liked: Cleanliness, amenities
Expensive
Stayed 2 nights in Oct 2021

8/10 Good

thathsara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
little bit old
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a private beach so we could go whenever we wanted to. Even the breakfast buffet was full of options and delicious. The staffs were friendly too.
Stayed 4 nights in Aug 2021

8/10 Good

Vincent

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Heng Yi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
My stay was excellent. Some staffs don't speak English, but their service were good. One suggestion would be, to increase the variety of buffet, we stayed for three nights and unfortunately, the majority dishes were the same for lunch and dinner.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a private beach so not too crowded. And you will really feel close to nature because on how its build. They are so accomodating and will help you in any way. It was close to bus station so you can visit other places even if you don’t drive or have a car with you. It was really an amazing experience to stay here.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to beach. Beautiful architecture with botaniques.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
FOREIGNERS BEWARE! We had an awful experience at this hotel, which is unfortunate because we were very excited to have access to a private beach and pools. These facilities do not allow tattoos (this information is NOT readily available at booking), so my husband was asked to put on a shirt while we were swimming. He went to the front desk to politely ask about this policy and was ridiculed by the staff (particularly the manager). They laughed at him and referred to him as "gaijin" (a slightly derogatory word for foreigner) multiple times. We live and work in Japan and understand the culture surrounding tattoos, as well as the negative feelings towards Americans due to the trouble historically caused by the U.S. military bases. However, this level of rudeness and blatant racism is unprecedented, especially in the hospitality industry. Combined with the fact that the outdoor pool was closed and the other pools/beach had limited hours, we basically paid a steep rate to use our hotel room (which was nice, but out of date and had electrical issues) and swim/sit at the beach with clothes on. We have had great trips to Okinawa before and plan to return many more times, but we will never book Hotel Moon Beach again. We were treated as an inconvenience rather than as customers, and clearly the quality of our experience is valued much less than that of Japanese guests.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of Moon beach was occupied by the resort. It's a bit far from the airport, but the resort is beautiful.
Stayed 7 nights in Dec 2020

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was fee was not included to my knowledge, however the stay was VERY good. Me and my wife really enjoyed ourselves. We will definitely be going back.
Stayed 2 nights in Nov 2020