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Sunline Hotel

3.5 star property
Hotel with a 24-hour front desk, steps from Hoan Kiem Lake

Photo gallery for Sunline Hotel

Terrace/patio
Business centre
Interior
X Executive Terrace (Have 1 Big Terrace or 1 Terrace and 1 Small Balcony)
X Executive Terrace (Have 1 Big Terrace or 1 Terrace and 1 Small Balcony) | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
18 Bao Khanh Lane, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪4 min walk‬
  • Hang Gai Street
    ‪4 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Honeymoon Double Room, City View

Honeymoon Double Room, City View

Honeymoon Double Room, City View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 25.0 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for X Executive Terrace (Have 1 Big Terrace or 1 Terrace and 1 Small Balcony)

1 bedroom, minibar, in-room safe, individually furnished

X Executive Terrace (Have 1 Big Terrace or 1 Terrace and 1 Small Balcony)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, City View

Executive Room, City View | View from room

Executive Room, City View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Designer toiletries
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Twin Room

1 bedroom, minibar, in-room safe, individually furnished

Executive Twin Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Designer toiletries
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Double Room

1 bedroom, minibar, in-room safe, individually furnished

Executive Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Hanoi

Sunline Hotel places you in the centre of Hanoi, steps from Hoan Kiem Lake and within a short 5-minute stroll of St. Joseph's Cathedral of Hanoi. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a coffee shop/cafe and laundry facilities. There's also free parking nearby, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 3.5-property class Old Quarter hotel include Hanoi Old Town Night Market and Thang Long Water Puppet Theatre.

What's nearby

  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • St. Joseph's Cathedral of Hanoi - 4 min walk - 0.4 km
  • Hanoi Old Town Night Market - 6 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 6 min walk - 0.5 km
  • Hanoi Opera House - 14 min walk - 1.2 km

Getting around

  • Hanoi Long Bien Station - 17 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • ‪Nhà Hàng Huyền Hương - ‬1 min walk
  • ‪Polite & Co - ‬1 min walk
  • ‪Pepperonis - ‬1 min walk
  • ‪Bánh Cuốn - Bảo Khánh - ‬1 min walk
  • ‪Gc Bar - ‬1 min walk

About this property

Sunline Hotel

Hotel with a 24-hour front desk, steps from Hoan Kiem Lake
There's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at Sunline Hotel.

This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 8 levels
  • Built in 2015
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Coffee shop
Sunline Hotel offers 35 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Free offsite parking; reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 12

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The hotel's entrance is not accessible by car every Friday from 7 PM through Sunday at midnight due to traffic restrictions. Guests planning to arrive on weekends should contact this property in advance for arrival instructions.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 418500 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Up to 5 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Sunline Hotel Hanoi
Sunline Hotel
Sunline Hanoi
Sunline Hotel Hotel
Sunline Hotel Hanoi
Sunline Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Sunline Hotel?

Sunline Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Sunline Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Sunline Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Sunline Hotel?

No, pets are not allowed.

Sunline Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 235 out of 406 reviews
Rating 8 - Good. 147 out of 406 reviews
Rating 6 - Okay. 17 out of 406 reviews
Rating 4 - Poor. 3 out of 406 reviews
Rating 2 - Terrible. 4 out of 406 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time I have stayed at Sunline Hotel. This time for 4 weeks. Wonderful! Service, cleanliness help and friendliness of the staff superb. Will definitely stay there again on my next trip to Hanoi. Very highly recommend
Stayed 25 nights in Oct 2024

8/10 Good

sally

Stayed 2 nights in Sep 2024

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in Sunline Hotel while I visited Hanoi for 4 nights and 5 days. Hotel staff were so nice and professional. They went out of their way to make sure my stay was comfortable. The room was nice and clean. I loved the hard wood floor since I am allergic to dust. The room was so quiet and I was able to get good sleep during my stay. Sunline Hotel is located close to everything such as night market, Dong Xuan Market, Long Bien Market, and many local shops and restaurants. I would highly recommend Sunline Hotel to anyone planning to visit Hanoi. Thank you, Sunline Hotel Staff. You all made my trip to Hanoi very special.
Stayed 5 nights in Sep 2024

10/10 Excellent

Bab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only compliments
Stayed 3 nights in Sep 2024

8/10 Good

SON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay. Like most hotels in the Old Quarter, the rooms are small and the area is crowded. The breakfast was good, but the selections are limited. The hotel area is blocked off each night during the weekend, making checking out and getting our luggages to the taxi rough because we had to walk a block to the taxi. Their staff help wheeled our luggages to the taxi. We are so thankful for that extra care. On the plus side is the nearness to the Sword Lake. It's just 2 blocks away.
Stayed 2 nights in Jul 2024

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked a few hotels lately going of reviews and stars rating the hotels have not matched the same. I can say this has i have booked an extra 7 nights and would stop in here again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Nhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable even though rooms are tight. Clean and staff are nice and professional
Stayed 2 nights in Jun 2024

10/10 Excellent

KAORU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Nigel, Hayes

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The staff the staff the staff. I literally felt like I was walking into a 5 Star hotel with the way I was treated. As soon as I stepped out of the taxi a member from the staff whisked my bags away to my room. Check in was fantastically easy and the person I would have to say I interacted with the most was Long. This guy was a Rockstar for service. Constantly checking in to make sure everything was ok. Professional, friendly, great english speaker and a wonderful person to have working at the hotel. I will always book this hotel every time I am in Hanoi. Air con was good. Wifi was decent durring the day but will throttle down a bit late at night just fyi for remote workers.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are excellent. The hotel is clean and is the best hotel we stayed at in Vietnam. The breakfast can be improved, more fruit, perhaps.

10/10 Excellent

Marree

Stayed 1 night in Feb 2024

10/10 Excellent

Marree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff. Hotel very neat and tidy. Very comfortable stay. Would recommend.
Stayed 6 nights in Feb 2024

10/10 Excellent

Shu Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and in the great location. My flight delayed due to heavy snowstorm in Vancouver so I missed 2 flights. The hotel helps me to reschedule the Halong Bay tour and cancel the other tour without fees. The staffs are very helpful and friendly. Special Mr. Long who greets the guests in dining room every morning and do his best to make the guests feel welcome.
Stayed 3 nights in Jan 2024

10/10 Excellent

Suat Theng Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Hoan Kien Lake.
Stayed 6 nights in Dec 2023

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the center of good cafes, restaurants and bars, easy 3-minute walk to the lake view. In the midst of The old city center, traffic is chaos but this hotel is on a quiet corner, really well located. Room and bathroom were spotless and high quality.
Stayed 3 nights in Dec 2023

10/10 Excellent

M'Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean with good amenities, and is in a great location in the Old Quarter. Large variety of restaurants and shops nearby as well as Hoan Kiem Lake which had many weekend events going on. Despite the bustling location, rooms were quiet and peaceful though. The staff was also incredibly kind and helpful. They helped us to communicate with locals, organize ride services, and gave recommendations for navigation and food. The customer service manager at the Paon location even sprinted after our van to make sure we got the correct ride. Would definitely recommend this location to anyone staying for a short or even longer period of time, and would return to it if we are in Hanoi again.

10/10 Excellent

Leti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and simplicity.
This was a very well located place, although it's a very simple hotel the service is impeccable and the staff is kind, helpful and awesome.
Stayed 3 nights in Oct 2023

10/10 Excellent

JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shruti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located and there are heaps of dining/shopping options at a walking distance. The room was spacious and comfortable. Breakfast spread was simple yet nice. The first room we were allocated had an odd smell due to new floorboards. The staff quickly acknowledged that and allocated another room to us. The staff is friendly and helpful! We opted for airport pick up for VND 450,000, but on the way back found a car on Grab for VND 300,000. Would definitely stay here the next time we are in Hanoi.
Stayed 3 nights in Jul 2023

10/10 Excellent

evan, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel in a great area! But the staff is what makes it worth the stay. Friendly to chat with and always willing to help with anything you need. Would stay again for sure :-)
Stayed 5 nights in Jun 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023