Low rating in every category since this host canceled on us...TWICE, in two different properties, on two different rental sites. A total mess, leaving us in a stressful lurch during the holidays. She asked us to cancel this booking because it was double-booked, which we cheerfully did. She generously offered to book us another, larger property she had listed on another site
for the same price. Great, we re-booked that. On the evening of DECEMBER 23, the day before our check-in, she messaged us to cancel, citing snow and ice making it too hard to reach the property. We were in town and the weather had been above freezing for over 24 hours so we immediately drove to the address with *no issue.* There was a car in the driveway. We assured her it was accessible amd that temps were going to be approx 40 to 50 through the night and into the next day. She declined and canceled us anyway. As you can imagine, we were unable to find a pet-friendly property in town at that late notice for Christmas Eve. Our car was packed full of holiday items and we were supposed to host our adult children. We ended up staying up past midnight trying to secure another rental, only finding one just under an hour away. She was personable, but evidently not organized or committed enough for these kinds of transactions.