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Embassy Suites by Hilton Omaha Downtown Old Market

3.5 star property
Hotel with free breakfast, a quick walk to Holland Performing Arts Center

Photo gallery for Embassy Suites by Hilton Omaha Downtown Old Market

Lobby
Lunch and dinner served, American cuisine
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Laundry
  • Pool
  • Gym
The current price is AU$205
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
555 S 10th St, Omaha, NE, 68102
  • Orpheum Theater
    ‪11 min walk‬
  • Charles Schwab Field Omaha
    ‪17 min walk‬
  • Harrah's Council Bluffs Casino
    ‪5 min drive‬
  • Omaha, NE (OMA-Eppley Field)
    ‪8 min drive‬

Room options

View all photos for Premium Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Corner

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Corner

Suite, 1 King Bed, Non Smoking, Corner

Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, One King and One Sofa Bed, Non-Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Suite, One King and One Sofa Bed, Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Hospitality)

Suite, 1 King Bed, Corner (Hospitality) | Living area

Suite, 1 King Bed, Corner (Hospitality)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing, In-room air purification)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

42-inch flat-screen TV with cable channels, TV, pay films

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, One King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, One King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

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About the area

Omaha

Embassy Suites by Hilton Omaha Downtown Old Market places you in the centre of Omaha, within just a 15-minute stroll of Holland Performing Arts Center and Orpheum Theater. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Falling Water Grille, serves American cuisine and is open for lunch and dinner. Water's Edge Bar is the hotel's own bar. Additionally, you'll find a gym, a free manager's reception and Wi-Fi in public areas. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 3.5-property class Downtown Omaha hotel include Omaha Children's Museum and Charles Schwab Field Omaha.

What's nearby

  • Orpheum Theater - 11 min walk - 1.0 km
  • Charles Schwab Field Omaha - 17 min walk - 1.5 km
  • Creighton University - 2 min drive - 1.9 km
  • Harrah's Council Bluffs Casino - 5 min drive - 3.8 km
  • Henry Doorly Zoo and Aquarium - 5 min drive - 4.3 km

Getting around

  • Omaha Station - 11 min walk
  • Omaha, NE (OMA-Eppley Field) - 8 min drive

Restaurants

  • ‪Spaghetti Works - ‬3 min walk
  • ‪Billy Froggs Grill & Bar - ‬3 min walk
  • ‪Upstream Brewing Company - ‬3 min walk
  • ‪Ted & Wally's - ‬4 min walk
  • ‪Wine Beer and Spirits Downtown - ‬4 min walk

About this property

Embassy Suites by Hilton Omaha Downtown Old Market

Hotel with free breakfast, a quick walk to Holland Performing Arts Center
Embassy Suites by Hilton Omaha Downtown Old Market offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee.

There's an onsite 24-hour business centre. Event space at this hotel measures 107639 square feet (10000 square metres) and includes conference space. Embassy Suites by Hilton Omaha Downtown Old Market also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

  • 1 building
  • 249 guestrooms or units
  • 7 levels
  • 107639 sq ft of conference space
  • 10000 sq. m of conference space
  • Built in 1997
  • Continental breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Omaha Downtown Old Market offers 249 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a weekly basis.

Languages

English

Similar properties

Exterior

Hyatt Place Omaha Downtown Old Market

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,289 reviews
The price is AU$193
includes taxes & fees
6 Apr - 7 Apr
Hyatt Place Omaha Downtown Old Market

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15 per 24-hour period)

Parking and transport

  • Uncovered parking on site (USD 23 per day; includes in/out privileges)
  • Valet parking on site (USD 29 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Falling Water Grille
  • Starbucks
  • Water's Edge Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 107,639 square feet of conference space
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.00 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: USD 23.00 per day (in/out privileges)
  • Valet parking fee: USD 29.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Market Hotel Omaha Downtown/Old
Embassy Suites Omaha Downtown/Old Market
Embassy Suites Omaha Downtown/Old Market Hotel
Embassy Suites Downtown/Old Market Hotel
Embassy Suites Omaha Downtown/Old Market Hotel
Hotel Embassy Suites Omaha - Downtown/Old Market Omaha
Omaha Embassy Suites Omaha - Downtown/Old Market Hotel
Hotel Embassy Suites Omaha - Downtown/Old Market
Embassy Suites Omaha - Downtown/Old Market Omaha
Embassy Suites Downtown/Old Hotel
Embassy Suites Omaha Downtown/Old Market
Embassy Suites Downtown/Old
Embassy Suites Downtown Old
Embassy Suites Omaha Downtown/Old Market
Embassy Suites by Hilton Omaha Downtown Old Market Hotel
Embassy Suites by Hilton Omaha Downtown Old Market Omaha
Embassy Suites by Hilton Omaha Downtown Old Market Hotel Omaha

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Omaha Downtown Old Market?

Embassy Suites by Hilton Omaha Downtown Old Market offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Omaha Downtown Old Market?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Omaha Downtown Old Market on 13 Apr 2025 start from AU$204.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Omaha Downtown Old Market?

Yep, Embassy Suites by Hilton Omaha Downtown Old Market has an uncovered self car park with in/out privileges for USD 23.00 per day.

Are there any beaches close to Embassy Suites by Hilton Omaha Downtown Old Market?

The closest beach to Embassy Suites by Hilton Omaha Downtown Old Market is Lake Manawa Beach (8.4 km).

Does Embassy Suites by Hilton Omaha Downtown Old Market have a pool?

Embassy Suites by Hilton Omaha Downtown Old Market has an indoor pool.

What makes Embassy Suites by Hilton Omaha Downtown Old Market a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Omaha Downtown Old Market.

Is Embassy Suites by Hilton Omaha Downtown Old Market family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Omaha Downtown Old Market is a hit with families.

Does Embassy Suites by Hilton Omaha Downtown Old Market serve breakfast?

Yeah, visitors love the free continental brekkie here! Served weekdays between 6:30 AM and 9:30 AM and on weekends from 7:30 AM to 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Omaha Downtown Old Market?

No, Embassy Suites by Hilton Omaha Downtown Old Market does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Omaha Downtown Old Market?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Omaha Downtown Old Market?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Omaha Downtown Old Market Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 725 out of 1206 reviews
Rating 8 - Good. 251 out of 1206 reviews
Rating 6 - Okay. 121 out of 1206 reviews
Rating 4 - Poor. 65 out of 1206 reviews
Rating 2 - Terrible. 44 out of 1206 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmine

Stayed 3 nights in Dec 2024

10/10 Excellent

Aimee

Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Stayed 1 night in Dec 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were at the property during the same weekend as some kind of sports tournament. I understand that this isn’t probably possible, but it would have been nice to have a separate dining area for individuals not part of that group. We didn’t know it would be ao packed, and there was long lines and no food left on breakfast buffet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marcel

Stayed 1 night in Dec 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, quite and clean. Great breakfast and Location!
Stayed 1 night in Dec 2024

10/10 Excellent

Kady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff, clean hotel, nicely decorated for the holidays, nice selection of breakfast, large room
Stayed 1 night in Dec 2024

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub par experience
It was ok. No coffee cream, just flavored cream. The service person told me to use milk and not worry about wasting the carton. Pastries were like you see in a cheep continental breakfast. The muffins were sticky, like they were frozen. I thought we were getting a good deal until we had to pay $27 a night for parking.
Stayed 2 nights in Dec 2024

10/10 Excellent

Destany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jasmine & Dallas were at the front desk both nights & they contributed to our amazing stay! They both had great customer service skills!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jim

Stayed 4 nights in Nov 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent Stay
The employees of the motel were awesome. Very friendly !@
Stayed 2 nights in Dec 2024

8/10 Good

Kristine

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mary Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Disappointed no sauna and hot tub like in Lincoln. No belgian waffles. A maid tried to enter our room at 830 am.
Stayed 1 night in Dec 2024

10/10 Excellent

Russell

Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

4/10 Poor

Karen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Swear smell on the first floor room
When we first walked into the room it smelled like a sewer. Called the front desk, they sprayed the room with Lysol. The room continued to smell worse to where you could smell it in the hallway. They came back and just gave us Lysol to spray. It was gagging us as we walked in. There were never coffee mugs or bowls to use at breakfast, and the breakfast area was filthy with no staff picking up or cleaning.
Stayed 2 nights in Dec 2024

6/10 Okay

Bruce

Travelled with family
Stayed 2 nights in Dec 2024

8/10 Good

Jamie

Travelled with family
Disliked: Room comfort
Need more staff
The breakfast was good, but silverware, cups and bowls were out everyone we went down for breakfast. Plates were never picked up so people were sitting at dirty tables.
Stayed 2 nights in Dec 2024

6/10 Okay

CHRIS

Stayed 1 night in Dec 2024

6/10 Okay

Russell

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
POSITIVES: Perfect location right in the middle of downtown and 9 minutes from the airport. We met for a family trip and had 4 rooms here. Breakfast in the morning and drinks/snacks at night are nice perks. Service is great. Kids liked the pool. NEGATIVES: This place must not pay their cleaners well. When we checked in the room stunk so bad we bought candles to not have to smell the musty foot aroma for the week we were there. Also they clean and give service every day, but it's all the minimum effort. New towels, garbage emptied, but under the sink in the bathroom there are huge stains and dust bunnies just sitting there. It really makes you think about how clean the sheets, couches, blankets, etc must be if they're just providing a surface level clean. I would probably be horrified if we were to shine a black light in the room. And again, the smell... like a sweaty gym locker room.
Stayed 4 nights in Dec 2024

8/10 Good

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7/10
Entry is confusing and i wasnt sure i was in the right place at first. Parking is in addition to the hotel fees. Valet or self park close by but you walk in a back door that is not nearly as welcoming as the main entrance. Hotel is clean. Pool is very small. Beds were average. Breakfast was above average. Overall a positive experience but not sure id go back given so many opportunities in the area
Stayed 1 night in Dec 2024

6/10 Okay

Candace

Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024