2/10 Terrible
Kyle
4 Nov 2024
Pool so loaded with chemicals your eyes burned when you entered the pool area. Think it was temporary, turning on the jets to the hot tub causing additional circulation was a huge mistake. The hot tub water was green and that should have been all the information the front desk needed along with bloodshot eyes from the warfare subjected upon its guests to kindly issue a refund when the aforementioned was mentioned but instead illicited a blaming response insisting the pools chemicals were checked and satisfactory the morning prior to the experience. They're wrong or their tests are broken because it was not usable and ruined the stay.
And all this just because expedia acts like they want to help but pass the buck to automation and artificial intelligence or put the onus on the hotel to own the fix just leaving the dissatisfied client jumping hoops in hopes of reconciliation when these capitalistic enterprises are really just trying to stall long enough so that you end up annoyed and they keep the green, know what i mean?
Kyle
Stayed 1 night in Nov 2024