4/10 Poor
Agustin
Travelled with partner
7 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
When it comes to booking hotels like others during this time I looked for something reasonable price wise and rely a lot of photos of the hotel taken to make my decision. If there is something I would recommend to others looking to book is to stay away. I’ve stayed in Santa Ana before but this place has to be the worst experience I have ever had at a hotel. They tried to give me the wrong room with a queen bed when I booked a king they did fix that by giving me a room with two queens to make up for it but that didn’t make up for the varied random non residents in the area of the hotel and street. The room was dirty the table under the wall mounted tv has a huge yellow stain on it as well as bugs in the area. We were in the first floor but the resends on the second floor were the noisiest people I have ever dealt with. They were consistently moving things as well as stepping around the room as if they were having a track meet. All in all I would recommend others looking to book please pay the extra and book with a different chain of hotels because I will make this mistake again.
Agustin
Stayed 1 night in Aug 2024