2/10 Terrible
Lewis
Travelled with group
5 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not anything like the photos suggest. We walked into the property, found blood on the sheets, an absolutely disgusting mattress on the pull out couch with mould on it, a cockroach running around, disgustingly stained chairs, a rusty fridge and a tub that had dirt in it. We immediately contacted front desk to get us a different room, and the second room they gave us was worse. We had to book a completely new room in a different hotel for a decently clean place to sleep. We went back the next morning, and the front desk agent granted us a refund for our second night, and provided a receipt for the refund back to the Expedia credit card. We continued to contact Expedia over the week for the refund to be provided to us, since it had been deposited to the Expedia credit card. Yet, after multiple conversations with multiple agents, they still refused to offer us a refund that was already granted by the property. Overall, this property was an absolute scam - the photos were not as advertised at all. Do not be fooled into booking - it is absolutely disgusting and conditions are worse than most hotels we’ve stayed at in developing countries. More significantly, Expedia’s refusal to grant a refund that was already provided (with receipt) was absolutely unacceptable. Overall, this was an absolutely horrible experience both with both the property and Expedia - we are still awaiting a fair and reasonable compensation from Expedia.
Lewis
Stayed 2 nights in Dec 2024