2/10 Terrible
Verified traveller
25 Aug 2024
Liked: Cleanliness, room comfort
I hate to give a negative review when the employees were as helpful as they could be. First off, our key cards didn’t work. Got new ones which worked. We went out in the evening. Again, our key cards didn’t work (they worked to get us into the hotel after hours but not for our room). Got new ones which worked. While we were gone someone used our room. They left a tshirt, one dirty sock, two wet towels, a dirty hand towel, and bizarrely a pair of glasses. The glasses were on the bedside table. Couldn’t tell if they’d used the bed. Nothing was stolen. The night staff put us in another room. Not sure if they couldn’t reach a manager (none were onsite at night) or what the deal was but they couldn’t give us key cards to the new room. Breakfast was comped and in the morning the manager gave us some Hilton Honors points, I think enough for one free night. This is the second time a Hilton in Florida has been not great (by TPA, there was visible mold in the a/c unit). Hiltons in other parts of the world are my go-to mid-price hotel, so I’m not sure what’s going on with the Florida Hiltons. Staff was friendly and helpful and I think the night staff were as freaked out as we were. Breakfast was pretty good.
Verified traveller
Stayed 1 night in Aug 2024