Hilton Orlando (Orlando, USA): Reviews & Deals from AU$480

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Family-friendly resort connected to the convention centre in Orlando with 5 restaurants

Dates

January 2025

February 2025

2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk

Bar

Breakfast available

includes taxes & fees

5 Jan - 6 Jan

Explore the area

Orlando, FL

Orange County Convention Center
13 min walk
SeaWorld® Orlando
17 min walk
Aquatica
18 min walk
Orlando, FL (MCO-Orlando Intl.)
17 min drive

Room options

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible, Pool View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
City view
Sleeps 4
2 Queen Beds

Room

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Pool View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
City view
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Pool View (Pure Allergy Friendly)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Pool View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Two Queen Beds, Roll In Shower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Room, Multiple Beds, Connecting Rooms

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 6
1 King Bed and 2 Queen Beds

Room, 1 King Bed, Accessible, Pool View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 2
1 King Bed

Signature Suite

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

124 sq m
Sleeps 2
1 King Bed

Room, 1 Bedroom (Connecting Room)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

62 sq m
Sleeps 6

42-inch LCD TV with cable channels, TV, pay films

Suite, 2 Bedrooms

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

93 sq m
Sleeps 8
1 King Bed OR 2 Queen Beds

Family Suite, 2 Queen Beds, Accessible

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

93 sq m
Sleeps 6
2 Queen Beds

Room (Parlor, Sofabed Only)

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Sofa bed

62 sq m
Sleeps 8
1 Double Sofa Bed

Signature Suite, Accessible (Roll-In Shower)

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

124 sq m
Sleeps 2
1 King Bed

King

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Pillow menu

Premium bedding

31 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds (Pure Allergy Friendly)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 2
1 King Bed

Suite, 1 Bedroom

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

60 sq m
Sleeps 4
1 King Bed

Two Queens

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Pillow menu

Premium bedding

31 sq m
Sleeps 4
2 Queen Beds

Signature Suite, Accessible

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

124 sq m
Sleeps 2
1 King Bed

Accessible Two Queens

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Pillow menu

Premium bedding

31 sq m
Sleeps 4
2 Queen Beds

Presidential Suite

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Kitchenette

Fridge

HDTV

186 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 2
1 King Bed

Family Suite, 2 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

126 sq m
Sleeps 8
1 King Bed, 1 Queen Sofa Bed and 2 Queen Beds

Accessible King

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Pillow menu

Premium bedding

31 sq m
Sleeps 2
1 King Bed

Two Queens Pool View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Pillow menu

Premium bedding

31 sq m
Sleeps 4
2 Queen Beds

King Pool View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Pillow menu

Premium bedding

31 sq m
Sleeps 2
1 King Bed

Family Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

93 sq m
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Presidential Suite, Accessible (Roll-In Shower)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Kitchenette

Fridge

HDTV

186 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

HDTV

Hypo-allergenic bedding

Down duvet

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Spa

Pet-friendly

Kids pool

for 1 room

includes taxes & fees

17 Jan - 18 Jan

About the area

Orlando

You'll be connected to the convention centre at Hilton Orlando, and within a 20-minute stroll of Aquatica and Pointe Orlando. Highlights at this family-friendly resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the steam room. The restaurant, FastBreak, is open for breakfast, lunch and dinner. Bar Tela is the resort's own bar. Enjoy access to 2 hot tubs and 2 outdoor tennis courts along with a 24-hour gym and a lazy river. 249001 square feet (23133 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include Wi-Fi in public areas and a children's swimming pool. Each morning buffet breakfast is served between 7:00 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 4-property class Orlando resort include The Wheel at ICON Park™ and Orlando International Premium Outlets.

View more Resorts in Orlando

What's nearby

SeaWorld® Orlando - 17 min walk
Aquatica - 18 min walk
Pointe Orlando - 20 min walk
Discovery Cove - 3 min drive
The Wheel at ICON Park™ - 4 min drive

Getting around

Sand Lake Road Station - 14 min drive
Orlando Station - 15 min drive
Kissimmee, FL (ISM-Kissimmee Gateway) - 31 min drive

Restaurants

‪McDonald's - ‬4 min walk
‪Smoooth Java Coffee Bar - ‬12 min walk
‪Rocks - ‬16 min walk
‪Lobby Lounge - ‬2 min walk
‪Cheddar's Scratch Kitchen - ‬10 min walk

About this property

Hilton Orlando

Family-friendly resort connected to the convention centre in Orlando with 5 restaurants

Hilton Orlando offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with outdoor tennis courts and a lazy river. There are 5 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi and wired Internet are available in public spaces for a fee.

A business centre and meeting rooms are available. Event space at this resort measures 249001 square feet (23133 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Hilton Orlando. For a fee, parking is available.

This 4-star Orlando resort is smoke free.

1 building

1424 guestrooms or units

19 levels

5 dining venues

4 bars or lounges

Conference rooms

249001 sq ft of conference space

23133 sq. m of conference space

Built in 2009

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Conference centre

Business facilities

Breakfast available (surcharge)

Dry cleaning

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Terrace

Beauty salon

On-site shopping

Bellhop

Lift

No smoking on site

Bar by the pool

Hilton Orlando offers 1424 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested.

The on-site spa has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: WiFi (surcharge); wired internet (surcharge)
In-room WiFi speed: 50+ Mbps
Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

Electric car charging station on site
Covered parking on site (USD 38 per day; includes in/out privileges)
Covered valet parking on site (USD 50 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11 AM for a fee: USD 30 per person
4 bars/lounges
5 restaurants
A poolside bar

Restaurants on site

Bar Tela
FastBreak
TodoVos
Trabucco
Tropics Pool Bar & Grill

Things to do

2 outdoor pools
2 outdoor tennis courts
2 spa tubs
24-hour gym
Basketball
Children's pool
Full-service spa
Lazy river
Piano
Playground
Shopping
Volleyball
Waterslide

Family friendly

2 outdoor pools
Children's pool
Free cot
Grocery/convenience store
In-room refrigerator
Lazy river
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference centre (249,001 square foot of space)
Meeting rooms

Outdoors

Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Prenatal massages
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
High-pile carpet in room
Lift
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

42-inch LCD TV with premium cable channels
MP3 dock
Pay films

Food and drink

Coffee/tea maker
Late-night room service
Refrigerator
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 45 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness centre access
Pool access
Shuttle service

We've listed all charges provided to us by the property.

The resort fee includes equipment rental and additional recreational activities and discounts. Guest must present the resort card to receive discounts and access to amenities.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 30.00 per person
Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
Fee for in-room wired Internet: USD 0.00 per stay (rates may vary)
Fee for wireless Internet in public areas: USD 0.00 per stay (rates may vary)
Fee for wired Internet in public areas: USD 0.00 per stay (rates may vary)
Covered self-parking fee: USD 38 per day (in/out privileges)
Valet parking fee: USD 50 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Orlando

Hilton Orlando

Orlando Hilton

Hilton Orlando Hotel Orlando

Hilton Orlando Resort

Frequently asked questions

What is the cancellation policy at Hilton Orlando?

Hilton Orlando offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Orlando?

As of 3 Jan 2025, prices found for a 1-night stay for 2 adults at Hilton Orlando on 5 Jan 2025 start from AU$407.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Orlando?

Yep, Hilton Orlando has a covered self car park with in/out privileges for USD 38 per day.

Is there a spa on site at Hilton Orlando?

Yep, there is an onsite spa at Hilton Orlando. It has 2 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Hilton Orlando have a pool?

Yep, and guests love it! Hilton Orlando has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Orlando have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Orlando?

Hilton Orlando features 2 outdoor pools, 2 hot tubs and 5 restaurants. All guestrooms come with premium bedding and late-night room service.

What makes Hilton Orlando a romantic place to stay?

Couples spa treatments and poolside dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Hilton Orlando.

Is Hilton Orlando family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Hilton Orlando is a hit with families.

Does Hilton Orlando serve breakfast?

Yeah, buffet breakfast is on offer daily between 7:00 AM and 11 AM.

Is there a free airport shuttle available at Hilton Orlando?

No, Hilton Orlando does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Orlando?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Orlando?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Orlando?

No, only service animals are allowed.

Hilton Orlando Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

James

Travelled with family

4 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice pool

Stayed 2 nights in Sep 2024

10/10 Excellent

Tina

3 Oct 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Robert

Travelled with family

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice stay!

Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

2 Oct 2024

Liked: Cleanliness

Stayed 2 nights in Jul 2024

10/10 Excellent

Evelyn

1 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Juan Ramon

28 Sept 2024

Stayed 2 nights in Sep 2024

6/10 Okay

Jennifer

26 Sept 2024

Liked: Cleanliness

Over priced but nice

Stayed 1 night in Sep 2024

8/10 Good

Christina

22 Sept 2024

Stayed 2 nights in Aug 2024

4/10 Poor

Amaurys

Travelled with family

13 Sept 2024

Disliked: Cleanliness

pool very crowded, no towels and chair to accommodate

Stayed 1 night in Aug 2024

10/10 Excellent

Cristina

Travelled with family

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo me gustó. El hotel. La vista. Y la atención al cliente por parte de Vanesa y jhon en especial.

Stayed 2 nights in Aug 2024

8/10 Good

Kelly

Travelled with family

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hardest part of the stay was using our Hilton Gift Cards. It made the check in process difficult. Then we still ended up owing a little more after our stay that should have been charged at the beginning. Other than that the rooms were nice. The balcony at the end of each hallway was cool to see out at night. We enjoyed the valet parking. Loved the lazy river and spa area. The waterslide was super fast and fun. The centerpiece in the pool could use some new paint but was cute. The pool tables were disappointing because of the pool stick. It had no tip on the end to properly play but we played as is and still had fun.

Stayed 1 night in Sep 2024

10/10 Excellent

Brandy

10 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Fernando

Business traveller

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

2/10 Terrible

lee

7 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was rude, room was dirty. Started raining and the entire LL had a half inch of rain on the floor. It took staff 30 minutes to just start cleaning the water.

Stayed 2 nights in Aug 2024

8/10 Good

Cortney

Travelled with partner

6 Sept 2024

Liked: Amenities, property conditions & facilities

First off ill say this is my 2nd time staying at this hotel so i have had great experience on previous occasions but this time i was not so happy, first ill start off by saying the other time i stayed i was not driving so i had no clue about the parking situation, so this time i drove and upon ariiving and getting my hotel key nobody explained how to enter and exit the parking garage ao instead of using my hotel kwy card the prompts on the screen just says 35 dollars to park so im like thats strange let me press the call button i pressed and waited and no one answered and by this time i have about 7 cars behind me so i go ahead and pay for the parking, once i return tp the hotel i tell the desk person what was goung on and she said o you just gotta use your room kwy which would have been helpful when i chrcked in so i asked is there any way my money can be refunded, she told me o no i dont know anything about that so the next morning i ask to speak to a manger and they claim they would take care of it which im not sure they did because i will get into that in a second, after all that happened i noticed upon getting on a off the elevator the entire trip that every black or african american person that came into that hotel where all put on the 10th floor including me and my wife now that wouldnt have been a big problem until i decided to just stop on afee other floors to check things out and not really sure if it was a lack of cleaning or what but the hallway rugs looks as if

Stayed 2 nights in Aug 2024

10/10 Excellent

Stacy

Travelled with family

6 Sept 2024

The rooms were clean, staff were very accommodating, the food is great and the amenities were a plus. It felt like staying in a resort.

Stayed 1 night in Aug 2024

10/10 Excellent

Roman

Travelled with family, Travelled with family and small children

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 1 night in Jun 2024

6/10 Okay

Nesha

Travelled with family and small children

2 Sept 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

The pool was great my family had a good time on the slide and the lazy river. Unfortunately the shower in our bathroom was clogged the whole time and if one person took a shower the whole tub would fill up. I didn’t get a decent shower our entire stay.

Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to perfect

It was a great stay. I enjoyed the lazy river for a few hours. The slide was closed when i went swimming but opened up in the morning when i was checking out. I didn't get to enjoy it. At check in they checked us in to a handicap room without a walk in shower. I came down to change rooms with my girlfriend. They put us in 407, the room was close to perfect.There was no microwave in the room, and smelled like a wet dog. I was authorized for deposit at check in which was fine. Later that night i was charged another 45 dollars perhaps during the night audit which i did not expect. They charge you a 40 dollar resort plus 35 for self parking and if you want wifi and not a honor member you have to pay more. Parking and wifi should be included. Our trip was included with breakfast buffet which was great. Ronnie was on point. He allowed me to go upstairs and bring my girlfriend down and held me a table so i didn't have to wait on line again.

Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Travelled with family and small children

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great time at the pool and lazy river, Bar was so fun

Stayed 2 nights in Aug 2024

8/10 Good

mary

Business traveller

28 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

Nice stay but could use a little TLC

Overall good but my bathroom had hair on the floor and in the shower when I first walked in like they forgot to clean it. The bedsheets - which are usually super soft when I've stayed in the past were tough and scratchy. I had to sleep on the comforter itself and just wrap it around me. Most of the bikes in the gym were broken with no pedals to use. Otherwise everything was wonderful.

Stayed 2 nights in Aug 2024

10/10 Excellent

Holly

Travelled with family and small children

25 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

I liked the pool and activities.

Stayed 3 nights in Aug 2024

6/10 Okay

Tracy

Travelled with family, Travelled with group

21 Aug 2024

Disliked: Property conditions & facilities

I loved the lazy river n pool areas. I love the fact that theres an adult quiet pool although they had a dj that day n music was so loud that the people who wanted quiet at the quiet pool could hear the dj still blasting tunes. The rooms are a bit dated. And the showers still have shower curtains which i think is unsanitary. Also we had 2 rooms booked and the carpets in the rooms were soaking wet to the point that when i tried to lift my foot with my sandals i couldnt lift because i got stuck. We couldnt wear socks in the room because our socks would immediately get wet. We didnt complain or ask for another room because we stayed for only one night and were out most of the day. I used to love it here when the quiet pool was really a quiet pool but rooms and pool area especially quiet spa is deteriorating.

Stayed 1 night in Aug 2024

10/10 Excellent

Gerald, Charlotte

Business traveller

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I had a great experience while I was there. The view was incredible from my room. The front desk staff and housekeepers were all amazing!

Stayed 4 nights in Aug 2024

10/10 Excellent

fredrick

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton is it

Popular hotel in the middle of the convention central. Off the main path so traffic is limited to hotel guest. Parking is covered. Dining is excellent and the pool is the best on idrive

Stayed 1 night in Jul 2024

Hilton Orlando

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