6/10 Okay
philip
Travelled with family
26 Aug 2024
Liked: Cleanliness
Disliked: Amenities
Ok value for money.
had a few issues which i will be emailing the hotel about directly.
first room smelt of sick, a good spacoous room but atayed in one night and couldnt stand the smell so was moved but to a smaller room which was not as nice.
lack of towels throughout the holiday, everytime the cleaners came they took 6 towels and left 4 so we had to continually get towels which we had to get ourselves because we were told there was a lack of staff.
complimentary coffee was always cold and not refilled regularly enough.
breakfast staff were fantastic and really helpful but breakfast was very repetitive and we opted to miss it on a few days.
when i booked the hotel it was advertised as having a free shuttle to Universal but when there we were told it was not available due to contract issues?? so we had to drive and pay parking whoch was an added cost to us.
Hotel rooms were a little dated and hallways and lifts the same but it was a base for us whilst we visited the parks and the immediate area is great for restaurants and shopping .
i probably would not stay there again though.
philip
Stayed 18 nights in Aug 2024