2/10 Terrible
Cheryl E., Colorado
27 Nov 2024
Disliked: Cleanliness
The Pool Was Green!
It doesn’t matter whether the place is clean or dirty…modern or outdated means nothing when…After two phone calls and four emails telling them the pool was green the pool technician told me yes the pool is green but there was nothing wrong with it chemically and the management company said that the pool was fine and gave many stupid excuses for a green pool and never came out…Having pictures that clearly shows thick strip of algae and mold on side of the filter and at least 24 (counting from my pictures) of the 6inch tiles on the grout there is dark green not white grout..missing grout from multiple tiles…a hole in the concrete in the corner and the pool was green….I disputed paying for the heat for the pool because we couldn’t use the pool it had algae and it was green….it’s unfortunate I can’t put pictures with this review but I do have pictures for the credit card company so I can guarantee I won’t be paying for the pool heat. BTW don’t ask the management co about codes for pool or where anything is in neighborhood…they instruct you to ask at guard gate..there is no welcome book nor instructions except for garbage pickup. This is a direct quote from management co. “The fact you have not received an instant response over the weekend with our office closed on a Sunday, does not mean your emails are being ignored.” So if you have a problem on Sunday, the office is closed on Sunday. Would NEVER rent from Key Vacations in Florida again.
Cheryl E.
Stayed 3 nights in Nov 2024