8/10 Good
Peter M.
3 Feb 2025
Liked: Cleanliness
Soccer Getaway
The flat is as advertised, large and clean. The amenities were great, but the fitness center is not located in this particular subdivision but about 1 mile away. As previous reviews stated, the flat has all the basics you need. We did have an issue with the washing machine not working which was never resolved. The experience with customer service was dreadful. We called at noon on a Saturday thinking it would be repaired when we would get back that evening. It was not. I called back and had an agent that was curt and dismissive with me on the phone. Furthermore, there was no follow up on their end to let us know if/when the machine would be repaired.
Peter M.
Stayed 4 nights in Jan 2025