2/10 Terrible
Drew
Travelled with family
23 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY AT REGAL PALMS!!!
This place is horrible! Staff would not let our family check in even 1 second before 4pm. When we arrived at our townhouse, it was absolutely disgusting! The floors were filthy, my 2 year old’s feet were black. Nothing was cleaned or dusted. All of the plates and utensils were dirty and had to be rewashed. We found brochures and a broken cellphone in the kitchen from previous guests which proves the place was never cleaned!
A sink upstairs was filled with rust and the bathrooms were infested with ants and bugs! In a bedroom bedside table we found 2 paper plates with old half eaten pizza and a receipt from August 9th. The microwave door was broken, the oven door was also broken and almost injured one of us with oven set at 425F.
When we brought these countless concerns to the front desk staff, the response we got was…”We’re just the resort, it’s not our problem!” Each house is managed by a 3rd party and you’ll have to take it up with them”
Soleil Management Group and United Vacation Homes, wouldn’t answer and voicemail was originally full. I can only assume from the countless complaints!!!
Absolutely Disgusting!!!
Pathetic Service!!!
Useless Staff that don’t care!!!
Spend your hard earned money elsewhere!!!
Drew
Stayed 3 nights in Aug 2024