6/10 Okay
Jess
11 Dec 2023
Liked: Cleanliness, room comfort
A little disappointed with our stay. To begin with, we couldn’t get into our room! As we were checking in outside of reception hours we were emailed access codes only to find that upon arrival the access codes had expired and we could not access our room. Luckily however when someone exited the building we were able to wait in the reception area while we worked out what to do to avoid the pouring rain. I asked a lady who was entering the building if she knew the access codes. She did not but pointed me towards a number to call outside reception hours. Without her help we wouldn’t have seen this number as it was tiny and not well signed. After getting into the room we found the blinds broken, being stuck down and unable to be lifted up to let in the light.
Jess
Stayed 2 nights in Dec 2023