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DoubleTree by Hilton Ottawa Downtown

4.0 star property
Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Terrace/patio
Breakfast, dinner, brunch served; international cuisine
Breakfast, dinner, brunch served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping
The current price is AU$233
includes taxes & fees
4 Mar - 5 Mar

Explore the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Rideau Centre
    ‪1 min walk‬
  • University of Ottawa
    ‪2 min walk‬
  • Rogers Centre Ottawa
    ‪3 min walk‬
  • Ottawa, ON (YRO-Ottawa-Rockcliffe)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Lord Elgin Hotel

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (2210)
The price is AU$284
for 1 room
includes taxes & fees
19 Feb - 20 Feb
Lord Elgin Hotel

About the area

Ottawa

DoubleTree by Hilton Ottawa Downtown puts you in the heart of Ottawa, within steps of popular attractions like Rideau Centre and University of Ottawa. Highlights at this eco-friendly hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, The Albion Rooms, serves international cuisine and is open for breakfast, brunch and dinner. 1905 square feet (177 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a short walk of this Downtown Ottawa hotel include Rogers Centre Ottawa and Rideau Canal.

What's nearby

  • Rideau Centre - 1 min walk
  • University of Ottawa - 2 min walk
  • Rogers Centre Ottawa - 3 min walk
  • Byward Market Square - 6 min walk
  • Parliament Hill - 12 min walk

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk
  • ‪Umi Sushi Express - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1905 square feet (177 square metres) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the eco-certified DoubleTree by Hilton Ottawa Downtown. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

This Ottawa hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 9 levels
  • Conference rooms
  • 1905 sq ft of conference space
  • 177 sq. m of conference space
  • Built in 1988
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 33 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 25 for adults and CAD 12.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Bicycle rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,905 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 18 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 25 for adults and from CAD 12.5 for children
  • Self-parking fee: CAD 33 per night (in/out privileges)
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 18 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Ottawa Downtown?

DoubleTree by Hilton Ottawa Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Ottawa Downtown?

As of 5 Feb 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Ottawa Downtown on 4 Mar 2025 start from AU$232.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Ottawa Downtown?

Yep, DoubleTree by Hilton Ottawa Downtown has a self car park with in/out privileges for CAD 33 per night.

Does DoubleTree by Hilton Ottawa Downtown have a pool?

DoubleTree by Hilton Ottawa Downtown has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

Is DoubleTree by Hilton Ottawa Downtown family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Ottawa Downtown is a hit with families.

Does DoubleTree by Hilton Ottawa Downtown serve breakfast?

Yeah, buffet breakfast is available weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Ottawa Downtown?

No, DoubleTree by Hilton Ottawa Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Ottawa Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Ottawa Downtown?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Ottawa Downtown?

Furry friends are welcome at DoubleTree by Hilton Ottawa Downtown, with food and water bowls on offer.

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 841 out of 1614 reviews
Rating 8 - Good. 450 out of 1614 reviews
Rating 6 - Okay. 165 out of 1614 reviews
Rating 4 - Poor. 85 out of 1614 reviews
Rating 2 - Terrible. 73 out of 1614 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Celestina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great location. Clean and confortable.
Stayed 1 night in Nov 2024

8/10 Good

Cheng

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything is ok, but the room service didn’t really work. I called twice for the room service around 9pm, but every time it got disconnected when they transferred me to the restaurant.
Stayed 1 night in Nov 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Paid $33. To park overnight
Stayed 1 night in Nov 2024

2/10 Terrible

Nadezda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even 3* hotel
I don't like my experience with this hotel. It is very dark. Looks durty. Like old train station. There are no slippers in the room, no bath rope. The shower gel bottles are durty with soap rings around. Looks like nobody washed it. Very old photo wallpaper on the wall. Room is small.
Stayed 1 night in Nov 2024

10/10 Excellent

Deneika

Stayed 2 nights in Oct 2024

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely host and great check in😊
Stayed 1 night in Oct 2024

8/10 Good

Hayley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff. I would stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel's proximity to the convention centre, shopping and lots of dining options. It was easy to get to from the airport (via Uber) and staff were lovely and helpful. They also included a warm cookie at check in!!
Stayed 3 nights in Oct 2024

6/10 Okay

Lisa

Business traveller
Liked: Cleanliness, staff & service
The restaurant was overpriced which was unfortunately made room service too expensive. The room smelled strongly like cleaning product, a carpet shampoo probably. Location was great for accessing the Roger centre for a conference. Staff were very friendly and provided good service. Everything was clean. Bed was comfortable. Shower was good water pressure and really hot water. However, wish I had chosen a hotel with more amenities. Coffee shop and gym would have been good to have.
Stayed 3 nights in Oct 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Corinne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well no issues, just the fact that we still have to park off site is inconvenient
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Stayed 4 nights in Oct 2024

10/10 Excellent

Nebojsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Christelle

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service from friendly staff at front desk and pleasantly greeted by housekeeping staff
Stayed 2 nights in Oct 2024

8/10 Good

Chidozie

Business traveller
Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Oct 2024

10/10 Excellent

Gary, Kanata

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, centrally located
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities
Great location enjoyed our stay
Stayed 1 night in Oct 2024

6/10 Okay

Sheryl

Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura Jayne

Stayed 4 nights in Sep 2024

6/10 Okay

Kim

Business traveller
Liked: Staff & service
I stayed here twice and both times the fire alarm in the building went off in the middle of the night and early morning, once due to a dumpster fire that had been set by an arsonist. I won't stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ashley

Stayed 5 nights in Sep 2024

6/10 Okay

brad

Travelled with partner
Liked: Staff & service
Nice location downtown. But the rooms were not as booked online.
Stayed 1 night in Oct 2024