2/10 Terrible
Iris Y.
6 Sept 2024
Disliked: Cleanliness
Terrible experience
I am writing to bring to your attention several issues we encountered during our recent stay.
1. Upon arrival, we discovered that we had not received the code to access the unit. This forced us to book a hotel for the first night, which was an inconvenience and an added, unexpected expense.
2. The coffee maker was non-functional.
3. The house had a strong odor of humidity throughout.
4. The carpet was visibly dirty with several stains.
5. The bathroom curtain had mold, and the tub was not properly cleaned.
6. The washer and dryer were not available for use; we found towels and sheets left unwashed in the washing machine, which had an unpleasant odor.
7. One of the beds squeaked excessively, disrupting sleep.
Thank you for your attention to this matter.
Iris Y.
Stayed 5 nights in Aug 2024