See all properties
Save

Axkan Arte Palenque

3.0 star property
Hotel in Palenque with a 24-hour front desk and an outdoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Axkan Arte Palenque

Outdoor pool, open 10 AM to 9:30 PM, pool loungers
Outdoor pool, open 10 AM to 9:30 PM, pool loungers
Exterior
Standard Room, 2 Double Beds
Breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking included
  • Air conditioning
  • Laundry

Explore the area

Map
Carretera a Palenque KM 1.5, Palenque, CHIS, 29960
  • Aluxes Eco Park
    7 min walk
  • Palenque National Park
    3 min drive
  • Restaurante Jungla Maya
    5 min walk
  • Palenque, Chiapas (PQM-Palenque Intl.)
    12 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

HOTEL MAYA PALENQUE

Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (73)
The price is AU$121
for 1 room
includes taxes & fees
6 Jan - 7 Jan
HOTEL MAYA PALENQUE

About the area

Palenque

At Axkan Arte Palenque you'll be 2.3 km (1.5 mi) from Palenque National Park and 3.2 km (2 mi) from El Panchán. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also limited parking, along with the convenience of an area shuttle. .With a stay at this 3-property class Palenque hotel, you'll be 4.2 km (2.6 mi) from Museo Del Textil and 4.3 km (2.6 mi) from Museo de Sitio Palenque.

What's nearby

  • Aluxes Eco Park - 7 min walk
  • Palenque National Park - 3 min drive
  • El Panchán - 4 min drive
  • Palenque Archaeological Zone - 6 min drive
  • Misol-Ha Waterfalls - 8 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 12 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬3 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬3 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬14 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Axkan Arte Palenque

Hotel in Palenque with 24-hour front desk and outdoor pool
Axkan Arte Palenque offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at Axkan Arte Palenque. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Palenque hotel.

  • 28 guestrooms or units
  • 2 levels
  • Built in 2015
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Axkan Arte Palenque offers 28 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. 30-inch LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Axkan Arte Palenque

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 10 AM to 9:30 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Axkan Arte Palenque Hotel
Axkan Arte Palenque
Axkan Arte
Axkan Arte Palenque Hotel
Axkan Arte Palenque Palenque
Axkan Arte Palenque Hotel Palenque

Frequently asked questions

What is the cancellation policy at Axkan Arte Palenque?

Axkan Arte Palenque offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Axkan Arte Palenque?

Yep, Axkan Arte Palenque has a free self car park. Onsite parking is limited.

Does Axkan Arte Palenque have a pool?

Axkan Arte Palenque has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10 AM to 9:30 PM.

What makes Axkan Arte Palenque a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Axkan Arte Palenque.

Is there a free airport shuttle available at Axkan Arte Palenque?

No, Axkan Arte Palenque does not offer an airport shuttle service.

Is there a bar or restaurant at Axkan Arte Palenque?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Axkan Arte Palenque?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Axkan Arte Palenque?

No, pets and service animals are not allowed.

Axkan Arte Palenque Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 243 reviews" "
Rating 8 - Good. 92 out of 243 reviews" "
Rating 6 - Okay. 49 out of 243 reviews" "
Rating 4 - Poor. 16 out of 243 reviews" "
Rating 2 - Terrible. 8 out of 243 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

William, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is a great value. The pool is great. The location is great. We were there when it was very, very hot, so I can understand why the staff were a little disinterested in working. The rooms are really nice with the balcony. Unfortunately because the property is not as well cared for as it may have once been, there are several openings where the cockroaches sneak in. That was I’m only complaint.
Stayed 2 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

omer

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in urgent need of care and love, the staff doesn't seem to care at all, half the things are broken or do not work ...
Stayed 2 nights in Feb 2024

8/10 Good

Nigel

Stayed 1 night in Nov 2023

10/10 Excellent

louis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Peter

Disliked: Staff & service, amenities
Waiter was texting and would not acknowledge us until after his long text Coffee carafe in the room hadn’t been cleaned or resupplied from th previous guests
Stayed 3 nights in Mar 2023

6/10 Okay

Eloise

Liked: Cleanliness, staff & service
Nice but could be improved
Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water.
Stayed 2 nights in Nov 2022

8/10 Good

manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Es una excelente opción en costo beneficio, hay parte del mantenimiento de las habitaciones en las cuales se les debe poner atención para mejorar la experiencia.
Stayed 2 nights in Aug 2022

8/10 Good

Alfonso, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location: off the road to Palenque ruins. Car a must have, or taxi. Great pool, poll side restaurant and bar, property located in the middle of the jungle so humidity an issue to be expected. TV, AC, WC did not work but issues were solved reaaaally fast.
Stayed 2 nights in Jan 2022

8/10 Good

julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband & I stayed for 6 nights while visiting the ruins & all the INCREDIBLE waterfalls & we enjoyed the property very much! Check in was a delight! The young man was very sweet & chatted with us for some time. (I prepaid which made check in even easier) I recommend an upstairs room with a balcony & table with chairs. So nice to relax in the jungle setting after playing around all day. In addition, the king bed was sooooo comfortable & room service came everyday to make up the room. My only issue was the bathroom. It’s definitely in need of a remodel but the hot water was hot & the pressure great. I read the reviews about the staff. I’m on the fence about that issue. In the restaurant they definitely don’t jump up quickly or acknowledge you right away & sometimes I had to grab a menu myself, but hey, you’re in Mexico, nobody’s in a hurry & I like that! & the chilaquiles were delicious!! One more thing I’d like to mention. They are doing their part in reducing the use of plastic bottles! There is a pitcher in the room & they will fill it with water anytime. Bravo Axkan!!! We had a lovely time & really enjoyed the beautiful grounds & palapa style surroundings. Thank you!
Stayed 6 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Beautiful little hotel on the way to Palenque archaeological site. The bungalow was spacious, the shower was good (plenty of hot water and normal pressure in the shower). 50-60 pesos away from Palenque town if you want to dine there as restaurant of the hotel is a bit limited.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2021

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
We had a room with a balcony viewing the treetops, which was great. There was air conditioning and a comfortable bed. The bathroom was showing significant wear but overall it was a nice room.
Stayed 4 nights in Dec 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation very close to the ruins. Well stocked bar and reasonably priced food. Great pool area. Well located off the main road and surrounded by places to eat.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel about 15 minutes from Palenque Archeological site. Front desk has a contract with a Mexican tour company and will set you up to go to any nearby destinations for a fairly cheap price. Water was warm, rooms and bathrooms were very clean. 10/10 would book again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and friendly staff
We loved our stay here. We slept in many different hotels all over the Yucatán and the bed was so comfy here. We could hear the howler monkeys and roosters in the morning. The hotel is off the main road but signs will easily lead you there where friendly staff is awaiting your arrival.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good, the staff is friendly, quiet and nice place
Stayed 1 night in Nov 2018

10/10 Excellent

maggie, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drive through back roads to get here however a very nice spot. Private cabins very nice rooms with balcony looking over the amazing gardens and property. The staff is very welcoming and eager to help with anything. Restaurant was on site and had great food. The main city is about a 10-15 minute drive away.
Stayed 2 nights in Sep 2018

6/10 Okay

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Fred

Disliked: Room comfort
All right
The place was nice but the owners need to invest into their hotel. The quality of the supplies and the rooms are very poor.
Stayed 2 nights in Jun 2018

8/10 Good

Adventurer, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay that's close to the ruins. Unfortunately WiFi doesn't reach the rooms so if you need to work, keep in touch, or research the next leg of your trip, you need to do that from the lobby/restaurant. Overall a nice place to stay.
Stayed 2 nights in May 2018

8/10 Good

Dominique, Val-Racine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place

6/10 Okay

L, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in the middle of the jungle
When we arrived to this hotel we were pleasantly surprised by the beautiful outdoor spaces and the friendly staff. After a little snafu with our room (first they told us they could not accommodate us with 1 queen bed as requested b/c the room needed to be fumigated. This was fine and we were given a room with 2 full beds instead). When we got to our room, we found it was being used for storage, and full of blankets and covers.) we went back to reception, where we were moved to another room in a different cabana. Although we were no longer next door to our companion, this was alright because we were just across the way. The pool was refreshing after a long hot day of travel in the jungle. We had no hot water (In the evening this was refreshing. The following morning, however, it was dreadful). Our AC did was difficult to control because the remote didn't seem to communicate well with the unit. But overall the room stayed pleasantly cool for the night. We purchased a package with included breakfast, and learned that this meant we had included the "Desayuno Americano" (American breakfast) plate. (An item on the menu which included orange juice or fruit, eggs any style, toast or pan dulce, and coffee.) I cannot eat eggs, and do not drink coffee so it was disappointing that they would not make any substitutions, or offer me OJ with my fruit and toast, & made me purchase my own bottle of water even tho I was not consuming half of the items included in my purchased package.
Stayed 1 night in Mar 2018

8/10 Good

Debra Jean

Liked: Cleanliness, room comfort
Disliked: Staff & service
The road into the facility was very rough and had our vehicle been lower, it would have been difficult. They added a number of charges to the reservation that were not anticipated. The facility was nice.
Stayed 2 nights in Jan 2018