See all properties
Save

L'Horizon Resort & Spa, Hermann Bungalows

5.0 star property
Adults-only Palm Springs resort in Twin Palms with 2 outdoor swimming pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for L'Horizon Resort & Spa, Hermann Bungalows

2 outdoor pools, free pool cabanas, pool umbrellas
Frette Italian sheets, premium bedding, down duvets, minibar
Couples treatment room(s), body treatments, aromatherapy
Frette Italian sheets, premium bedding, down duvets, minibar
Property grounds

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Spa
  • Room service
The price is AU$779
includes taxes & fees
13 Jan - 14 Jan 2025

Explore the area

Map
1050 East Palm Canyon Drive, Palm Springs, CA, 92264
  • Boomers! Palm Springs
    5 min walk
  • So.pa
    1 min walk
  • Palm Springs Spa Resort Casino Bus Stop
    4 min drive
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    7 min drive

Room options

View all photos for Room (The Residence)

Frette Italian sheets, premium bedding, down duvets, minibar

Room (The Residence)

Highlights

Soundproofed
Fireplace
Private pool
Air conditioning
Kitchen
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Bungalow, Pool View

Frette Italian sheets, premium bedding, down duvets, minibar

Premier Bungalow, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Frette Italian sheets, premium bedding, down duvets, minibar

Junior Suite

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bungalow, Pool View

Frette Italian sheets, premium bedding, down duvets, minibar

Deluxe Bungalow, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio Suite, Jetted Tub

Frette Italian sheets, premium bedding, down duvets, minibar

Premier Studio Suite, Jetted Tub

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow, Patio

Frette Italian sheets, premium bedding, down duvets, minibar

Bungalow, Patio

Highlights

Patio
Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Fireplace

Frette Italian sheets, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Fireplace

Highlights

Soundproofed
Fireplace
Private outdoor hot tub
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, Garden View

Frette Italian sheets, premium bedding, down duvets, minibar

Premier Suite, Garden View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Frette Italian bed sheets
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Garden View

Frette Italian sheets, premium bedding, down duvets, minibar

Suite, Garden View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, Pool View

Frette Italian sheets, premium bedding, down duvets, minibar

Premier Suite, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Pool View

Frette Italian sheets, premium bedding, down duvets, minibar

Deluxe Suite, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Bungalow

Frette Italian sheets, premium bedding, down duvets, minibar

Premier Bungalow

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Pool View

Frette Italian sheets, premium bedding, down duvets, minibar

Junior Suite, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bungalow

Frette Italian sheets, premium bedding, down duvets, minibar

Deluxe Bungalow

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Bungalow

Frette Italian sheets, premium bedding, down duvets, minibar

Standard Bungalow

Highlights

Soundproofed
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Frette Italian sheets, premium bedding, down duvets, minibar

Suite

Highlights

Soundproofed
Fireplace
Air conditioning
LED TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Colony Palms Hotel and Bungalows - Adults Only

Pool
Hot tub
Spa
Pet-friendly
4.6 out of 5, Wonderful, (1001)
The price is AU$661
for 1 night
includes taxes & fees
9 Jan - 10 Jan
The Colony Palms Hotel and Bungalows - Adults Only

About the area

Palm Springs

At L'Horizon Resort & Spa, Hermann Bungalows you'll be within just a 15-minute stroll of Boomers! Palm Springs and Moorten Botanical Garden and Cactarium. Highlights at this boutique resort include 2 outdoor swimming pools, 2 poolside bars and a full-service spa. .A relaxing visit to Le Spa can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and aromatherapy. The restaurant, SO.PA, serves American cuisine and is open for dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the Hot tub, free pool cabanas and pool loungers as well as access to bike hire. Plus you'll find coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 8:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this Twin Palms resort include Palm Springs Convention Center and Indian Canyon.
View more Resorts in Palm SpringsOpens in a new window

What's nearby

  • Moorten Botanical Garden and Cactarium - 14 min walk
  • Indian Canyons Golf Resort - 16 min walk
  • Agua Caliente Cultural Museum - 4 min drive
  • Palm Springs Art Museum - 4 min drive
  • Palm Springs Convention Center - 5 min drive

Getting around

  • Palm Springs Station - 23 min drive
  • Palm Springs, CA (PSP-Palm Springs Intl.) - 7 min drive

Restaurants

  • ‪Tool Shed - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Elmer's Restaurant - ‬1 min walk
  • ‪Manhattan in the Desert - ‬2 min drive
  • ‪Jack in the Box - ‬2 min drive

About this property

L'Horizon Resort & Spa, Hermann Bungalows

Adults-only Palm Springs resort in Twin Palms with 2 outdoor swimming pools
L'Horizon Resort & Spa, Hermann Bungalows offers its guests 2 outdoor swimming pools and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

Spa services, a terrace, and multilingual staff are also featured at the boutique L'Horizon Resort & Spa, Hermann Bungalows. For a fee, parking is available.

This Palm Springs resort is smoke free.

  • 1 floor
  • 25 guestrooms or units
  • 2 bars by the pool
  • Built in 1952
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
L'Horizon Resort & Spa, Hermann Bungalows offers 25 accommodations with minibars and espresso makers. Beds feature Frette Italian sheets, down duvets and premium bedding. 55-inch LED televisions come with premium digital channels, pay-per-view films and Netflix.

Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Le Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11 AM for a fee: USD 16 to 35 per person
  • 2 poolside bars
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Room Service
  • SO.PA

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Shopping
  • Spa tub
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 65 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night
The resort fee includes:
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness centre access
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16 to 35 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

L'Horizon Resort Palm Springs
L'Horizon Resort
L'Horizon Palm Springs
L'Horizon
Horizon Hotel Palm Springs
Horizon Palm Springs
The Horizon Hotel
L'Horizon Resort Spa
L'Horizon Resort Spa
L'Horizon Resort Spa Hermann Bungalows
L'Horizon Resort & Spa, Hermann Bungalows Resort
L'Horizon Resort & Spa, Hermann Bungalows Palm Springs
L'Horizon Resort & Spa, Hermann Bungalows Resort Palm Springs

Frequently asked questions

What is the cancellation policy at L'Horizon Resort & Spa, Hermann Bungalows?

L'Horizon Resort & Spa, Hermann Bungalows offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at L'Horizon Resort & Spa, Hermann Bungalows?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at L'Horizon Resort & Spa, Hermann Bungalows on 13 Jan 2025 start from AU$706.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at L'Horizon Resort & Spa, Hermann Bungalows?

Yep, L'Horizon Resort & Spa, Hermann Bungalows has valet parking with in/out privileges for USD 35 per day.

Is there a spa on site at L'Horizon Resort & Spa, Hermann Bungalows?

Yep, Le Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does L'Horizon Resort & Spa, Hermann Bungalows have a pool?

L'Horizon Resort & Spa, Hermann Bungalows has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at L'Horizon Resort & Spa, Hermann Bungalows?

L'Horizon Resort & Spa, Hermann Bungalows features 2 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with Frette Italian sheets and espresso makers.

What makes L'Horizon Resort & Spa, Hermann Bungalows a romantic place to stay?

1 hot tub and couples spa treatments, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at L'Horizon Resort & Spa, Hermann Bungalows.

Is L'Horizon Resort & Spa, Hermann Bungalows family-friendly?

No, L'Horizon Resort & Spa, Hermann Bungalows is an adults-only property.

Does L'Horizon Resort & Spa, Hermann Bungalows serve breakfast?

Yeah, full brekkie is served daily from 8:00 AM to 11 AM.

Is there a free airport shuttle available at L'Horizon Resort & Spa, Hermann Bungalows?

No, L'Horizon Resort & Spa, Hermann Bungalows does not offer an airport shuttle service.

Is there a bar or restaurant at L'Horizon Resort & Spa, Hermann Bungalows?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at L'Horizon Resort & Spa, Hermann Bungalows?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at L'Horizon Resort & Spa, Hermann Bungalows?

Dogs are welcome at L'Horizon Resort & Spa, Hermann Bungalows, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 29 kg per pet.

Is there a golf course on site at L'Horizon Resort & Spa, Hermann Bungalows?

There isn't one on site, but Indian Canyons Golf Resort is a short 16-minute walk away.

L'Horizon Resort & Spa, Hermann Bungalows Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 383 out of 532 reviews" "
Rating 8 - Good. 80 out of 532 reviews" "
Rating 6 - Okay. 32 out of 532 reviews" "
Rating 4 - Poor. 21 out of 532 reviews" "
Rating 2 - Terrible. 16 out of 532 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kahler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 3 nights in Sep 2024

10/10 Excellent

Anastacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good
Stayed 1 night in Sep 2024

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Stayed 1 night in Aug 2024

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back
Absolutely loved everything about this place and cannot wait to go back. Beautiful architecture and incredible service. Will see you again soon <3
Stayed 4 nights in Aug 2024

10/10 Excellent

johanna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved and enjoyed my stay. Staff was great and super accommodating. Definitely coming back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Palm Srings
What a special place in the middle of the desert. Comfortable rooms, over the top service, beautiful grounds and pool. We didn’t want to leave!
Stayed 2 nights in Jul 2024

10/10 Excellent

Elica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 11 nights in Jul 2024

8/10 Good

Tiffany

Stayed 2 nights in Jul 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!!
Stayed 1 night in Jul 2024

8/10 Good

Juan, Corte Madera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, it’s a wonderful property, very secluded and romantic place. However, we found one of the windows curtains were damaged and, the receptionist who welcomed us was a disaster. We asked to see another room, who was available on the site, and he basically refused to show it us. With that exemption, all of the other members of the staff were terrific. We will come back
Stayed 2 nights in Jun 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had the best experience at this resort out of all the other places we’ve stayed at in Palm Springs
Stayed 1 night in Jun 2024

10/10 Excellent

Estelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Very quiet during the week.
Stayed 2 nights in Jun 2024

10/10 Excellent

Trinise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an Amazing time
Stayed 3 nights in Jun 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property with top tier customer service! Staff is so friendly and attentive. Room is spacious and immaculate. Food and drinks are delicious.
Stayed 1 night in Jun 2024

10/10 Excellent

Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Janetta

Liked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Elica

Liked: Cleanliness
Stayed 14 nights in May 2024

10/10 Excellent

Robert Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Farrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 3 nights in May 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stunning hotel. Sub par service for the price.
I believe the hotel is beautiful and beautifully maintained. However, they fall short in terms of service for the price point that they are at. The valet leaves your car looking like it’s been off roading isn’t too nice either. I drive a very expensive car and had no idea it would be parked in a dirt lot much less be covered in dirt and debris. I paid nearly $1600 a night to stay in the Hermann Bungalows and at that price point the staff should feel like they’re on it. Instead it felt understaffed and people doing multiple jobs. They had one bartender and one bar back to serve the entire Hermann bungalows, they also waited tables, bused the tables and brought food to the guests. That’s absurd…. Not to mention the lack of seating for enough guests in the Herman Bungalows area. Overall a gorgeous property but they just fall short for being as expensive as they are.
Stayed 2 nights in May 2024