Hyatt Place Panama City Beach

3.0 star property
Sun and fun on the beach, near Pier Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Place Panama City Beach

Balcony view
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
15727 FRONT BEACH ROAD, Panama City Beach, FL, 32413
  • Gulf World Marine Park
    6 min walk
  • Pier Park
    7 min walk
  • Panama City Beaches
    7 min walk
  • Panama City, FL (ECP-Northwest Florida Beaches Intl.)
    18 min drive

Room options

Suite, 1 King Bed with Sofa bed, Balcony (Gulf View, 1 Bedroom)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room (2 queenbed & 1 sofabed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room (1 kingbed & 1 sofabed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room (1 kingbed & 1 bunkbed & 1 sofabed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony (Gulf View, High Floor)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, Kitchen (2 queenbed & 1 sofabed)

Highlights

Separate sitting area
Air conditioning
Kitchen
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony (Gulf View)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, Multiple Beds, Balcony (Gulf View, High Floor)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, Multiple Beds, Balcony (Gulf View, High Floor)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, Multiple Beds, Balcony (Gulf View, High Floor, Kitchenette)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Deluxe Room, Multiple Beds, Balcony (Gulf View)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, Multiple Beds, Balcony (Gulf View)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, Multiple Beds, Balcony (Gulf View,Specialty,Kitchenette)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony (Gulf View, High Floor)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Accessible, Balcony (Gulf View, Bathtub)

Highlights

Balcony
Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, Accessible, Bathtub (1 kingbed & 1 sofabed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, Accessible (2 queenbed & 1 sofabed)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About the area

Panama City Beach

At Hyatt Place Panama City Beach you'll be within just a 10-minute stroll of popular attractions like Pier Park and Panama City Beaches. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .Coconut Charlies Pool Bar is the hotel's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and lazy river. Business travelers can take advantage of 2 meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Free full breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Panama City Beach hotel include Frank Brown Park and Thomas Drive.

What's nearby

  • Gulf World Marine Park - 6 min walk - 0.5 km
  • Pier Park - 7 min walk - 0.6 km
  • Panama City Beaches - 7 min walk - 0.6 km
  • Russell-Fields Pier - 8 min walk - 0.7 km
  • Frank Brown Park - 3 min drive - 2.3 km

Getting around

  • Panama City, FL (ECP-Northwest Florida Beaches Intl.) - 18 min drive

Restaurants

  • ‪Margaritaville - ‬11 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Sharky's Beachfront Restaurant - ‬12 min walk
  • ‪Five Guys - ‬11 min walk
  • ‪Hook'd Pier Bar & Grill - ‬7 min walk

About this property

Hyatt Place Panama City Beach

Sun and fun on the beach, near Pier Park
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. After a day at the beach, enjoy amenities at Hyatt Place Panama City Beach such as a lazy river, an outdoor pool and a 24-hour fitness centre.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. Self parking is free.

This 3-star Panama City Beach hotel is smoke free.

  • 1 building
  • 224 guestrooms or units
  • 11 levels
  • Built in 2022
  • Full breakfast (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Hyatt Place Panama City Beach offers 224 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Panama City Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant

Restaurants on site

  • Coconut Charlie's Grill
  • Coconut Charlies Pool Bar

Family friendly

  • Fenced pool
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from December 2 2024 to December 6 2024 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.20 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Panama City Panama City
Hyatt Place Panama City Beach Hotel
Hyatt Place Panama City Beach PANAMA CITY BEACH
Hyatt Place Panama City Beach Hotel PANAMA CITY BEACH

Frequently asked questions

What is the cancellation policy at Hyatt Place Panama City Beach?

Hyatt Place Panama City Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Place Panama City Beach?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt Place Panama City Beach on 1 Dec 2024 start from AU$131.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Place Panama City Beach?

Yep, Hyatt Place Panama City Beach has a free self car park.

Are there any beaches close to Hyatt Place Panama City Beach?

Yep, Hyatt Place Panama City Beach is a short 7-minute walk from Panama City Beaches.

Does Hyatt Place Panama City Beach have a pool?

Yep, and guests love it! Hyatt Place Panama City Beach has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The swimming pool will be unavailable from December 2 2024 to December 6 2024 (dates subject to change).

Does Hyatt Place Panama City Beach have a waterslide?

No, but it has a waterpark and lazy river.

Does Hyatt Place Panama City Beach serve breakfast?

Yeah, visitors love the free full breakfast here! Served daily from 6:30 AM to 9:30 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hyatt Place Panama City Beach?

No, Hyatt Place Panama City Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Place Panama City Beach?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hyatt Place Panama City Beach?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hyatt Place Panama City Beach Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 599 out of 804 reviews" "
Rating 8 - Good. 129 out of 804 reviews" "
Rating 6 - Okay. 48 out of 804 reviews" "
Rating 4 - Poor. 18 out of 804 reviews" "
Rating 2 - Terrible. 10 out of 804 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Betsy

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jody

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I wanted for my 50th Bday. Directly on the beach, nice pool w bar and food, beautiful views, pet friendly ( easy access to pet area, next to dog beach and walking distance to many pet friendly restaurants) The free parking lot and 2 beach loungers w umbrellas were the cherry on top! Gotta try the BoomBoom Shrimp poolside…MMMM! Great sunsets both from balcony and beachside. I even was able to go snorkeling and see dolphins directly in front of hotel! If you want a hotel with the ability to have it all within walking distance or just not have to leave just relax for a bit the Hyatt place has it all! Thank you Hyatt Place for a wonderful experience, I can’t wait to come Back!
Stayed 3 nights in Aug 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Anabel, WESLEY CHAPEL

Liked: Cleanliness, amenities
Like
Stayed 2 nights in Aug 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Ok. Satisfied
Stayed 8 nights in Aug 2024

10/10 Excellent

Lidya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Valarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff was exceptional!
Stayed 2 nights in Aug 2024

10/10 Excellent

LaKielya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Suzanne Turner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was everything at the hotel. There could have been more food options during the day such as sandwiches and chips versus all hot food. Also when trying to check out there was only one attendant working the desk and they had to also cover the Starbucks area and do we had to wait for their drinks to be made. The pool was very fun with the lazy river and the shaded sitting area was genius. I would suggest a dedicated shop that sells souvenirs and pool toys. But overall it was a great experience.
Stayed 4 nights in Aug 2024

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Leslis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - AGAIN!
This is our 2nd stay and it will be the only hotel we stay at whenever we visit PC! Clean, comfortable, with great amenities. I don’t like that there is always a “resort fee” everywhere now but at least you actually get something for that fee at the Hyatt. Great breakfast with hot and cold choices (run beautifully-so clean and efficient), parking, Wi-Fi, and 2 beach chairs with an umbrella. The pool area with the lazy river (and bar) offered a shaded area for anyone that had too much sun for the day. Shaded Cabanas were offered but were a bit pricey. I wish housekeeping would hurry up and return to hotels - we were told they came every 2 nights to make the beds, empty trash and replace towels but we only had them show up once to see if we “needed anything”. Not a big deal because I can make my own bed and get clean towels if needed but I do miss those old days! The stay was great, the staff was friendly, and the hotel was very clean. Well worth checking out!
Stayed 4 nights in Aug 2024

8/10 Good

Candice, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt was fantastic! Very clean, very modern, very convenient. The only thing we did not love is that the beach chairs that the Hyatt provided were stacked very close to each other. I definitely recommend bringing your own chairs/tent so you aren’t lying directly beside strangers. Balcony view was beautiful. Love the Coconut Charlie’s bar and the pool was wonderful. Overall, I’d rate 9 out of 10.
Stayed 2 nights in Aug 2024

8/10 Good

Vital

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

ALLISON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Perfect view, I wish the front desk lady’s fill like working and make starbursts latte instead of saying that the machine was broken 😡. The beach guy (blond one) won’t let me use de beach chair since was too early but 5 minutes later another guy come and place the bag on the chair and nothing happens. Other than that the front desk manager the night girl, and the other boy in the front desk were really nice, in general costumer service is good, the place is clean and the breakfast was ok. Pool, security and cleaning staff, Great 👍!!! Front desk manager great personality skills, and carisma take care of the store, starburst and front desk at the same time! treated guest like family! Wish I can stay longer!
Stayed 1 night in Aug 2024

8/10 Good

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Eliu

Stayed 4 nights in Aug 2024

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a parking garage closer.
Stayed 5 nights in Aug 2024

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very nice. The breakfast was good, but kind of the same options every morning. The bar was out of a lot of drinks that were advertised. Staff was not overly friendly. It seemed like we were bothering them if we asked for something. All and all it was a good stay and I would stay again.
Stayed 6 nights in Aug 2024

10/10 Excellent

Carmela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right on the beach.
Stayed 1 night in Aug 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Great place overall
Stayed 4 nights in Aug 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This stay wasn’t our favorite- but we love Hyatt!
This was our 4th stay at Hyatt Place PCB. We call it our little PCB hidden gem. However it seems that it’s not so hidden any more as they were fully booked- which is great! As usual, everyone was very nice, breakfast was yummy, Coconut Charlie’s was great. The only unfortunate part is that the air went out in our room during the night into the next day and it was pretty miserable. We were asked to leave for maintenance to fix it, but we don’t know how long it took to get fixed because we didn’t get a call letting us know which caused us to miss part of a beach day. We also never received any housekeeping services but they did slip a note under the door that they didn’t clean because we had a pet, which we didn’t, so that was odd. This meant we always had to keep asking for towels. We used to could get them at the front desk to save them a trip, but now someone has to bring them to the room. One evening when we called for towels it took a bit of time (which we are patient and it’s fine) but several hours later when we were downstairs the receptionist asked if we had received our towels because the request was still in the system. But he never followed up to check. This hotel is still very new, but I truly hope that the amazing quality and service isn’t fading away. For $500+ a night, these issues kind of have us looking back into staying in condos again for our next stay coming up in PCB. We were just surprised and a bit saddened to have so many problems.
Stayed 3 nights in Aug 2024