6/10 Okay
TEAHNA
23 Jan 2025
Disliked: Cleanliness
I was excited to stay at this property based on the reviews. However, when I arrived on Friday, 01/17/25 my experience was a complete disappointment. My first room had broken furniture, the room appeared as if it was not properly cleaned and/or sanitized. The floor was sticky with black dirt spots, it looked as if no one mopped in days.
I immediately went down to see the receptionist 2/3 times to share my concerns and request a new room. The next room also appeared unclean, dusty, and the flooring was the same as the first room.
I decided to just stick it out because I was so tired , hungry, and had a long day of traveling. I just wanted to shower at this point. I headed straight to the bathroom of the 2nd room to shower. The bathroom did not have any towels or washcloths. If there are no towels then the room could not have been cleaned properly (which was visible) or checked. I was truly disgusted, tired and experienced a long day. I just wanted to shower at the least. The front desk staff was very accommodating but this was very inconvenient on my first night. I was informed that the manager will be present the following morning so that I can share my concerns. Next morning (Sat) I was informed that he no longer had plans to come in. I spent my entire morning searching for a new hotel instead of experiencing the beauty of Panama for my birthday! I LEFT SAT Morning 01/18/25! I May have to dispute charges with my bank if they won’t refund me,which they said they will do.
TEAHNA
Stayed 4 nights in Jan 2025