2/10 Terrible
Tiffany A.
28 Sept 2024
BUY TRIP COVERAGE IF YOU RENT HERE
If you plan to rent here...buy the trip insurance! On top of all the additional fees you better buy the insurance as well. We were scheduled to checkin 2 days prior to when Hurricane Helene hit the gulf. Surrounding areas were already being evaluated, watches and warnings were issued for the area, and the Governor had already issued a state of emergency. We reached out to the property owners the day of our checkin and requested a refund or date change, anything, for our trip and they said they were not offering any options for us at that time. They proceeded to tell us that the area was not expected to be impacted by the Hurricane...however the weather channel showed otherwise and Meteorologist's predictions can be wrong. The owners may be locals and used to storms, but we are not therefore for the safety and protection of our family and young children we felt it was best to not visit Florida during Hurricane Helene. We requested a refund or date change 2 more times from the property owner as the Hurricane approached the gulf and were declined options, therefore we lost our family vacation and the financial investment due to Hurricane Helene. This may be a great place to stay, I can't rate based on that, however it may be wise to buy that trip insurance because the property owners will NOT work with you.
Tiffany A.
Stayed 4 nights in Sep 2024