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Sofitel Montevideo Casino Carrasco and Spa

5.0 star property
Luxury hotel with full-service spa and casino

Photo gallery for Sofitel Montevideo Casino Carrasco and Spa

Lobby sitting area
Superior Room, 1 Queen Bed, City View | City view
Water view
Meeting facility
Minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Breakfast available
The current price is AU$348
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
Rambla Republica de Mexico sn, Montevideo, 11500
  • Carrasco Beach
    ‪1 min walk‬
  • Sofitel Montevideo Casino
    ‪1 min walk‬
  • Rambla of Montevideo
    ‪11 min walk‬
  • Montevideo (MVD-Carrasco Intl.)
    ‪14 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Bathrobes
Private bathroom
Hairdryer
Minibar
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Bathrobes
Private bathroom
Hairdryer
Minibar
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 2 Single Beds, River View

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 2 Single Beds, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Bathrobes
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Bathrobes
Private bathroom
Hairdryer
  • 55 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Bathrobes
Private bathroom
Hairdryer
Minibar
  • 38 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Bathrobes
Private bathroom
Hairdryer
  • 85 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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4.8 out of 5, Exceptional, (283)
The price is AU$322
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About the area

Montevideo

A luxury stay in Montevideo awaits you at Sofitel Montevideo Casino Carrasco and Spa. You'll be 0.1 km (0.1 mi) from Carrasco Beach and 5.2 km (3.3 mi) from Roosevelt Park. Highlights at this hotel include a full-service spa, a casino and a restaurant. .A relaxing day at SoSpa can include massages, facials and body treatments along with aromatherapy and mani/pedis. The fine-dining restaurant, 1921, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Tea Gallery is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the indoor swimming pool, 24-hour gym, Turkish bath/hammam and sauna. 17696 square feet (1644 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Carrasco hotel include Landia and World Trade Center.

What's nearby

  • Carrasco Beach - 1 min walk - 0.2 km
  • Sofitel Montevideo Casino - 1 min walk - 0.2 km
  • Roosevelt Park - 6 min drive - 5.3 km
  • World Trade Center - 10 min drive - 8.6 km
  • Pocitos Beach - 18 min drive - 10.2 km

Getting around

  • Montevideo Yatay Station - 19 min drive
  • Montevideo (MVD-Carrasco Intl.) - 14 min drive

Restaurants

  • ‪La Madriguera Café - ‬5 min walk
  • ‪Manzanar - ‬3 min walk
  • ‪Bocatti Empanadas - ‬15 min walk
  • ‪García Parrilla Clásica y Bar - ‬4 min walk
  • ‪Río Café & Restaurante - ‬3 min walk

About this property

Sofitel Montevideo Casino Carrasco and Spa

Luxury hotel with full-service spa and casino
Sofitel Montevideo Casino Carrasco and Spa offers its guests a full-service spa, an indoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 17696 square feet (1644 square metres) and includes conference space. A casino, a seasonal outdoor pool, and a sauna are also featured at the luxury Sofitel Montevideo Casino Carrasco and Spa. You'll have access to the indoor pool and outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Montevideo hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 4 levels
  • Conference rooms
  • 17696 sq ft of conference space
  • 1644 sq. m of conference space
  • Casino
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sofitel Montevideo Casino Carrasco and Spa offers 116 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

SoSpa has 4 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; UYU 900 to 1,000 for adults and UYU 900 to 1,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1,921
  • Tea Gallery

Things to do

  • 10 gaming tables
  • 24-hour health club
  • 400 slot machines
  • Bicycle rentals
  • Bingo
  • Books
  • Casino (67,813 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Outdoor pool (guest access)
  • Private wine tours
  • Sauna
  • Seasonal outdoor pool
  • Sportsbook
  • Wine tasting room
  • Wine tours
  • Winery release events

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17,696 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (80 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Raised toilet seat (60 centimetre high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna

Access methods

Staffed front desk

Pets

  • Pets: UYU 3500 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for UYU 5000 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property from 15 November to the day after Easter: Uruguay value-added tax (10%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately UYU 900 to 1000 for adults and UYU 900 to 1000 for children
  • Airport shuttle fee: UYU 900 per vehicle (one-way)
  • Pet fee: UYU 3500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: UYU 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • The seasonal pool will open in November and close in March.
  • Pool access available from noon to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sofitel Hotel Montevideo Carrasco Casino
Sofitel Montevideo Casino Carrasco
Sofitel Montevideo Casino Carrasco Hotel
Sofitel Montevideo Casino Carrasco Spa
Sofitel Montevio Casino Carra
Sofitel Montevideo Casino Carrasco and Spa Hotel
Sofitel Montevideo Casino Carrasco and Spa Montevideo
Sofitel Montevideo Casino Carrasco and Spa Hotel Montevideo

Frequently asked questions

What is the cancellation policy at Sofitel Montevideo Casino Carrasco and Spa?

Sofitel Montevideo Casino Carrasco and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Montevideo Casino Carrasco and Spa?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Sofitel Montevideo Casino Carrasco and Spa on 30 Mar 2025 start from AU$347.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Montevideo Casino Carrasco and Spa?

Yep, Sofitel Montevideo Casino Carrasco and Spa has a free self car park and free valet parking.

Are there any beaches close to Sofitel Montevideo Casino Carrasco and Spa?

Yep, Sofitel Montevideo Casino Carrasco and Spa is a short 1-minute walk from Carrasco Beach.

Is there a spa on site at Sofitel Montevideo Casino Carrasco and Spa?

Yep, SoSpa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Sofitel Montevideo Casino Carrasco and Spa have a pool?

Sofitel Montevideo Casino Carrasco and Spa has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open noon to 8:00 PM (Seasonal outdoor pool open from November to March).

What luxury perks are available at Sofitel Montevideo Casino Carrasco and Spa?

Sofitel Montevideo Casino Carrasco and Spa features a full-service spa, a 24-hour health club and an indoor pool.

Is Sofitel Montevideo Casino Carrasco and Spa family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an indoor pool, it's no surprise that Sofitel Montevideo Casino Carrasco and Spa is a hit with families.

Does Sofitel Montevideo Casino Carrasco and Spa serve breakfast?

You bet, buffet breakfast is available weekdays between 7:00 AM and 10:30 AM and weekends from 7 AM to 11 AM.

Is there a free airport shuttle available at Sofitel Montevideo Casino Carrasco and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sofitel Montevideo Casino Carrasco and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Montevideo Casino Carrasco and Spa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sofitel Montevideo Casino Carrasco and Spa?

Cats and dogs are welcome at Sofitel Montevideo Casino Carrasco and Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Sofitel Montevideo Casino Carrasco and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 363 out of 528 reviews
Rating 8 - Good. 96 out of 528 reviews
Rating 6 - Okay. 40 out of 528 reviews
Rating 4 - Poor. 14 out of 528 reviews
Rating 2 - Terrible. 15 out of 528 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Service, safe, amenities, quiet, very elegant
Stayed 2 nights in Nov 2024

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel grate location with different restaurants options
Stayed 3 nights in Nov 2024

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
We ate at the hotel restaurant, 1921. The service was attentive, pleasant and all-out welcoming. Gonzalo was very knowledgeable and his hospitality was second to none. We were able to try and enjoy local wine that he recommended and his ability to speak English was an added bonus. The staff and hotel are amazing and any would-be traveler to Montevideo should make a point to have dinner at "1921" and afterwards head to reception and reserve a room. Fantastic!
Stayed 2 nights in Oct 2024

10/10 Excellent

Sofia, Montevideo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance of the building on point. Perfect location and fun for couples of any age.
Stayed 1 night in Nov 2024

10/10 Excellent

james p

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Pleanty of good places to shop and dine lus the casino
Stayed 2 nights in Oct 2024

2/10 Terrible

Mariel

Travelled with family
Liked: Amenities
Disliked: Staff & service
WORST SERVICE AND DEFINITELY WORST STAY OF MY LIFE. Would never recommend this hotel. Was treated like i wasn’t paying to be there.
Stayed 3 nights in Oct 2024

8/10 Good

Pepa

Liked: Cleanliness, staff & service, property conditions & facilities
I was expecting much better service then I received and my room was very small and not very comfortable
Stayed 3 nights in Sep 2024

10/10 Excellent

Flavio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is fantastic !!! The area is very beatiful and overall people very nice and helpful. the restaurant and bar have great food and drinks. The hotel architecture very classic and well mantained … The Carrasco area around the hotel has plenty of good restaurantes and shpping stores. Sebastian at the porter always nice and friendly. I strong recommend Sofitel in Montevideo
Stayed 1 night in Sep 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with the most polite, friendly staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful front desk that helped me book an airline reservation
Stayed 3 nights in Jul 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. One of my favourite. Historic building that has been very tastefully restored. Rooms are modern and comfortable. Great breakfast. In Carrasco, which is very safe and infinitely preferable to the city centre (Montevideo is a small city, so getting downtown is super easy). I will definitely go back.
Stayed 5 nights in Jun 2024

10/10 Excellent

Robin, Taylors

Stayed 1 night in Jun 2024

10/10 Excellent

Duane

Liked: Property conditions & facilities
Good
Stayed 2 nights in May 2024

10/10 Excellent

YUHEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Estela Beatriz, Oradell

Stayed 3 nights in Jun 2024

8/10 Good

Frank

Stayed 3 nights in Jun 2024

10/10 Excellent

Stephen

Stayed 1 night in May 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

6/10 Okay

Raja

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
Great property, but poorly managed and dilapidated. It is not not up to the normal fine standards of the Sofitel brand.
Stayed 3 nights in Apr 2024

6/10 Okay

Mary, Glen Rock

Travelled with partner
Liked: Cleanliness, amenities
The property is in a great area with lots of dining options. The exterior of the building is stunning. Our room was in need of some updating. The carpeting needed updating and the patch work done to the ceiling was visible. Additionally on our second night the television and several electrical outlets were not working. The initial person who checked us in was not so welcoming. When I asked for a.room with a water view she told me that all of the rooms in the hotel were taken but I had a great city view. Which was untrue, the view was of a mechanical unit. After unpacking we came down and she then asked if we wanted to change rooms the following day, not after unpacking for a 2 night stay. Later we went to reception for recommendations for things to do and places to eat and were given a restaurant which was closed in Monday’s and a museum which was also closed. Needless to say after ubering to both locations it was not only disappointing but a waste of time. On a positive note.. you can’t beat the location and the property has many amenities.. sadly our room was not up to Sofitel standards.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about the level of service and quality provided by this hotel. The place is spectacularly beautiful and the rooms are spacious. The on site restaurant is excellent as are the restaurants in the immediate neighborhood. In addition, the place is across the street from the beach. Finally, the price is extremely competitive. I’ll be back.
Stayed 3 nights in Mar 2024

4/10 Poor

Owen

Travelled with family
Liked: Cleanliness
Dear Manager, I hope this letter finds you well. I recently had the pleasure of staying at your esteemed establishment, the Sofitel Hotel in Montevideo. While I appreciated many aspects of my stay, there were a few areas that fell short of expectations for a five-star hotel experience. Firstly, upon arrival, I encountered issues with the room amenities. The air conditioning unit emitted a disruptive noise throughout the night, which affected my ability to rest comfortably. Although the other concerns, such as the malfunctioning fridge and warm water, were promptly addressed, albeit in an unusual Way by locking me out of the cabinet where the fridge was and where teacups so I could not make tea.. the noise from the air conditioning persisted. Additionally, the service experience was not as seamless as I had anticipated. On multiple occasions, I encountered difficulties with the key cards for the lift, which required replacement. While these issues were minor, they detracted from the overall guest experience. Furthermore, I observed instances where the approachability and problem-solving skills of the staff could be improved. Instead of embracing a can-do attitude and finding solutions to challenges, there seemed to be a default response of "that's not possible." And "I will check "For instance, when seeking assistance from the front desk and reception, although very polite and courteous, I encountered delays and ultimately had to resolve matters independently. One partic
Stayed 2 nights in Mar 2024

8/10 Good

maria, buenos aires

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice stay
Stayed 1 night in Apr 2024