4/10 Poor
Ashifa
31 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely dirty. We found a lot of mouse droppings in the drawer beneath the oven, the bathtub had some areas that were dirty, and the drain stopper had mould on it. We even found used dental floss on the balcony! We told the owner about the mouse dropping amongst other issues and he assured us he’d clean it but never did. Some towels had stains and some bedsheets had small tears in them. On our second night he turned off the air conditioning (because he was cold) and our upstairs unit thermometer was reading 27 C!! It was so hot my kids could not sleep! When I told him about this he became defensive and didn’t even apologize.
The owner was rude and got defensive whenever issues came up. We booked a superior room with two queen beds and a lake view. Instead we got a parking lot view, 2 double beds and a lumpy sofa couch. He claimed that since we could walk outside onto the balcony and look left that it counts as a lake view.
The pool and lake were lovely and there were nice gardens on the property, but none of this makes up for the terrible shape this place is in and the rude owner.
Ashifa
Stayed 1 night in Jul 2024
