4/10 Poor
Lori M.
10 Sept 2024
Liked: Cleanliness
Anniversary celebration
Unfortunately the room selected based off the pictures on VRBO was not the condo we were given. I then tried to reach the host on the number I was automatically texted a welcome to & their cell phone they gave me. No response for over 2 hours when I was asked why we weren’t given the room I selected I was then told the room had an AC issue so to “honor our reservation” we were put in another condo. I should have been told & asked if a lesser quality room would be acceptable. I should have been offered the option to cancel at that point. I asked if I could please cancel the second night & get a refund & I was told, No. Very disappointed as this was a 35th year wedding anniversary & I selected the room/condo based off the pictures. I felt like it was a bait & switch, I would not recommend.
Lori M.
Stayed 2 nights in Sep 2024