6/10 Okay
Vince
17 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction Zone
First off, I was not aware of any construction being done at the property until I made payment and then received an email about it.
Second thing is I showed up to the property and they had nobody at the property to help. We saw what looked to be an employee going behind the counter in the phone, when we asked how we get a room key, she seemed put out that we asked for some help and said " you need to go to a different hotel to get a room key"
We had to drive down the road to check in. We checked in and had to drive back down to the hotel only to have the key wouldn't work " had to call and get someone to come get us in the room. Hour later we finally got into our room.
Lobby was hot, parking was a joke with all the construction material in the parking garage.
Desk guy was really helpful and apologized for the mix up. Room was updated. Overpriced for all the construction going on l. Just be upfront when there is construction going on.
Vince
Stayed 1 night in Aug 2024