Ratings based on 285 Verified Reviews

Real reviews from guests who’ve stayed
3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 26 May 2024 on Expedia
Comment from Hotel Management
19 Jun. 2024 by Tim, Hotel Management
We really appreciate you taking the time to leave us a wonderful review, Laura. It means a lot to the whole team and look forward to serving you again in the future!
4 out of 5
by A verified traveller

Posted 13 May 2024 on Expedia
Breakfast was awesome
Comment from Hotel Management
13 May 2024 by Tim, Hotel Management
Thank you so much for the awesome review, Elaine. We're so glad to hear that you were satisfied with our breakfast. Our team is committed to delivering high quality service, and your feedback is a great encouragement to us. We've passed your kind words on to the whole team and hope to serve you again soon!
5 out of 5
by A verified traveller

Posted 5 May 2024 on Expedia
Great location, close to the beach. Walking distance to Bangla rd and many restaurants
Comment from Hotel Management
6 May 2024 by Tim, Hotel Management
Thank you so much for the awesome review. We greatly appreciate your support and are thrilled to know that you enjoyed your time at Patong Paragon Resort & Spa. We've passed your kind words on to the whole team and hope to serve you again soon!
5 out of 5
by A verified traveller

Posted 5 May 2024 on Expedia
Very friendly and helpful staff, lovely pool, and close to everything without being too noisy
Comment from Hotel Management
5 May 2024 by Tim, Hotel Management
Thank you so much for taking the time to give us the awesome review, Susanne. Your feedback is extremely valuable to us. We're glad to hear that our team's performance exceeded your expectations. We've passed your feedback on to the whole team and hope to serve you again soon!
4 out of 5
by A verified traveller

Posted 22 Apr. 2024
Service: Excellent staff, polite, friendly, helpful, happy. Location: Close to the beach & parasailing & jetskis. 7-11 across the road. Chemist, Money Exchange & Laundry are basically next door. Easy walk to everything nearby. Facilities: Some maintenance is overdue (like some AC's and pool area) but the building, rooms and facilities are generally in good repair, very clean and overall no complaints. We had 5 rooms and no issues to report.
Comment from Hotel Management
26 Apr. 2024 by Tim, Hotel Management
Thank you so much for the awesome review, Michael. We greatly appreciate your support and are thrilled to know that you enjoyed your time at Patong Paragon Resort & Spa. We've passed your kind words on to the whole team. We would like to address your specific concerns and make improvements accordingly. We hope to serve you again soon!
4 out of 5
by A verified traveller

Posted 21 Apr. 2024 on Expedia
Excellent facilities and the pool area is amazing for relaxation. The staff are lovely and incredibly helpful. Our buffet breakfast had such a great selection and was a great way to start each day.
Comment from Hotel Management
22 Apr. 2024 by Tim, Hotel Management
Thank you so much for the awesome review, Cassandra. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to our guest. We hope to serve you again soon!
4 out of 5
by A verified traveller

Posted 20 Apr. 2024
Beds are all generally hard to sleep on. Not a variation across all rooms. No softer options at all. Timber decking around pool is at its end of life and replacements will be occurring ASAP.
Comment from Hotel Management
22 Apr. 2024 by Tim, Hotel Management
Thank you for your review, Ronald. We greatly appreciate your time to provide us with extremely valuable feedback. We sincerely apologize that our service did not satisfy your expectations. We would like to address your specific concerns and make things right. We hope to serve you again soon!
5 out of 5
by A verified traveller

Posted 23 Mar. 2024 on Hotels
Comment from Hotel Management
24 Mar. 2024 by Tim, Hotel Management
We’re so grateful that you took the time to leave us the awesome review, Zack. We hope to serve you again soon!
5 out of 5
by A verified traveller

Posted 23 Mar. 2024 on Hotels
Comment from Hotel Management
24 Mar. 2024 by Tim, Hotel Management
We really appreciate you taking the time to leave us a wonderful review, Masahiko. It means a lot to us and look forward to serving you again soon!
2 out of 5
by A verified traveller

Posted 17 Mar. 2024 on Expedia
booked the executive room so I could conduct meetings & spend time with friends what a mistake that was, I checked out early & moved to another hotel. The room is spacious but very dated, Old TV without the latest connectivity options. The couch & Lounge had stains, hairs & what looked like bodily fluids, So we never really sat on them. Air conditioning was temperamental, shower had fluctuating temperatures. No welcome fruit bowl as advertised for the executive room. You can not sleep during the night as sound proofing is non existent, this room is classed as a City View It is on the side of the road where all day & night you have revving of motor bikes & disco vans with music up loud you can hear everything. I never slept. next day I complained to staff & they did move me to a less expensive room, a junior suite, after some negotiating they did scrap the charge for the food I ordered when I checked out. Second night stayed in the junior suite which also had an issue with noise but slightly less, I was recommended by another guest to go get ear plugs from the local chemist which I did and slept well. The breakfast was by far the worst I have had , juice tastes so artificial, pastries tasted a bit stale & dry like they have been out for a few days. The seats are filthy in the dining room. Checked out a day early & moved to another hotel where sound proofing was soo much better, much cleaner. I lost one day due to no sleep. The member of staff that helped was great.
Comment from Hotel Management
18 Mar. 2024 by Tim, Hotel Management
Thank you for your time to share your experience with us, Anthony. Your feedback is extremely valuable to us. I'm truly sorry to read the issue you experienced! We sincerely apologize that our service was not satisfactory for you. We would like to address your specific concerns and will strive to make improvements accordingly. Thank you again for your feedback and look forward to another chance to serve you!