Ratings based on 48 Verified Reviews
Real reviews from guests who’ve stayed
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 22 Dec. 2023 on Expedia
Comment from Hotel Management
6 Dec. 2024 by Grand Jatra Hotel Pekanbaru, Hotel Management
We’re sorry to see that you rated us 1 star, and we’d love to hear more about your experience. If there’s anything specific that didn’t meet your expectations, please let us know so we can improve. Your feedback is important to us, and we hope to have the opportunity to make things right for you.
by A verified traveller
Posted 6 Oct. 2022 on Expedia
My toilet was flooded with water. Drainage was stuck
Comment from Hotel Management
6 Dec. 2024 by Grand Jatra Hotel Pekanbaru, Hotel Management
We sincerely apologize for the inconvenience caused by the issue with the drainage in your toilet. Thank you for bringing this to our attention. We will address this matter immediately to prevent it from happening again. We truly appreciate your understanding and hope to provide you with a more comfortable experience on your next visit.
by A verified traveller
Posted 7 Oct. 2021 on Expedia
Comment from Hotel Management
6 Dec. 2024 by GJHP, Hotel Management
Thank you for your feedback! We appreciate your rating and would love to know how we can improve to make your next experience better. If there's anything specific you'd like us to work on, please feel free to share. We hope to exceed your expectations during your next visit!
by A verified traveller
Posted 30 Dec. 2019 on Expedia
Comment from Hotel Management
6 Dec. 2024 by GJHP, Hotel Management
Thank you for the perfect rating! We’re thrilled to hear you had a great experience. We look forward to welcoming you back soon!
by A verified traveller
Posted 22 Nov. 2019 on Hotels
by A verified traveller
Posted 22 Jun. 2019 on Expedia
No issues with it only room service order for a plate of buffalo ribs that was rubbery gamey till i couldn't chew it up that was a failure by the kitchen chef.
Front desk was superb and beautiful Ayu was mesmerising and gorgeous throughout.
Comment from Hotel Management
6 Dec. 2024 by GJHP, Hotel Management
Thank you for your feedback! We’re glad to hear you had a positive experience with our front desk team, and we appreciate your kind words about Ayu. We sincerely apologize for the issue with the buffalo ribs and will address this with our kitchen team to ensure better quality in the future. We hope to welcome you back and provide a more satisfying dining experience next time!
by A verified traveller
Good
Posted 3 May 2019 on HotelsRoom is Ok but need to repair basin because clog evertime using..Overall service is Ok and recommend to my friend.
by A verified traveller
Conveniently located
Posted 2 May 2019 on HotelsHotel is connected to Pekan Baru Mall. Staff are friendly and attentive.
by A verified traveller
Posted 12 Mar. 2019 on Expedia
The location is very convenient
by A verified traveller
Posted 27 Feb. 2019 on Expedia