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Chachagua Rainforest Hotel & Hot Springs

4.0 star property
Family-friendly lodge with 2 restaurants and 2 outdoor pools

Photo gallery for Chachagua Rainforest Hotel & Hot Springs

2 outdoor pools, pool loungers
Exterior
Hacienda Cercone
2 outdoor pools, pool loungers
Hacienda Cercone | Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Room service
  • Housekeeping
The current price is AU$369
includes taxes & fees
13 Mar - 14 Mar

Explore the area

Map
San Rafael de Peñas Blancas, Peñas Blancas, Alajuela, 20108
  • Arenal Adventure World
    ‪19 min drive‬
  • Costa Rica Chocolate Tour
    ‪21 min drive‬
  • La Fortuna Waterfall
    ‪27 min drive‬
  • La Fortuna (FON-Arenal)
    ‪33 min drive‬

Room options

View all photos for Two Bedroom Villa with Plunge Pool

Two Bedroom Villa with Plunge Pool | View from room

Two Bedroom Villa with Plunge Pool

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
2 bedrooms
Premium bedding
Down duvet
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Jungle Treehouse

Jungle Treehouse

Jungle Treehouse

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Down duvet
Premium bedding
Private bathroom
  • 99 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bungalow

Deluxe Bungalow

Deluxe Bungalow

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Down duvet
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rainforest Bungalow

Rainforest Bungalow

Rainforest Bungalow

Highlights

Furnished balcony
Individually furnished
Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Renovated in 2016
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hacienda Cercone

Hacienda Cercone

Hacienda Cercone

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Down duvet
Premium bedding
Private bathroom
  • 650 sq m
  • Sleeps 10
  • 1 Double Bunk Bed, 2 Queen Beds, 1 King Bed and 1 Queen Sofa Bed

View all photos for Master Bungalow

Master Bungalow

Master Bungalow

Highlights

Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
Smart TV
Renovated in 2023
Down duvet
Premium bedding
  • 103 sq m
  • Sleeps 2
  • 1 King Bed

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Volcano Lodge Hotel & Thermal Experience

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, (1010)
The price is AU$450
for 1 cabin
includes taxes & fees
20 Mar - 21 Mar
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About the area

Chachagua

A family-friendly stay in Peñas Blancas awaits you at Chachagua Rainforest Hotel & Hot Springs. You'll be 6.7 km (4.2 mi) from Children's Eternal Rainforest and 13.6 km (8.5 mi) from Arenal Adventure World. Highlights at this lodge include 2 restaurants, 2 outdoor swimming pools and free cooked-to-order breakfast. .A pampering day can include deep-tissue massages and Swedish massages. The restaurant, Colibri, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the lodge's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the kids' swimming pool, waterslide and pool loungers as well as access to ecotours. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute drive of this 4-property class Peñas Blancas lodge include Costa Rica Chocolate Tour and Puentes Colgantes del Arenal.
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What's nearby

  • Children's Eternal Rainforest - 13 min drive - 6.7 km
  • Arenal Adventure World - 19 min drive - 13.7 km
  • Costa Rica Chocolate Tour - 21 min drive - 15.2 km
  • La Fortuna Waterfall - 27 min drive - 17.9 km
  • Arenal Volcano - 42 min drive - 33.0 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 143 min drive

Restaurants

  • ‪Soda Y Fruteria Mi Tata - ‬27 min drive
  • ‪Restaurante Río Lounge - ‬27 min drive
  • ‪Restaurante Tiquicia - ‬19 min drive
  • ‪Chante Verde - ‬20 min drive
  • ‪Restaurante La Finca - ‬23 min drive

About this property

Chachagua Rainforest Hotel & Hot Springs

Family-friendly lodge with 2 restaurants and 2 outdoor pools
As a guest of Chachagua Rainforest Hotel & Hot Springs, you'll find 2 outdoor swimming pools, a waterslide, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Chachagua Rainforest Hotel & Hot Springs. An area shuttle within 200 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free. A complete renovation of Chachagua Rainforest Hotel & Hot Springs was completed in October 2023.

This 4-star Peñas Blancas lodge is smoke free.

  • 1 floor
  • 26 guestrooms or units
  • 2 dining venues
  • Cooked-to-order breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Bar by the pool
Chachagua Rainforest Hotel & Hot Springs offers 26 air-conditioned accommodations, which are accessible via exterior corridors, and features private pools and coffee/tea makers. Each accommodation is individually decorated. Beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

This Peñas Blancas lodge provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 200 kilometres
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Colibri
  • Morpho

Things to do

  • 2 outdoor pools
  • Children's pool
  • Ecotours
  • Farming classes
  • Helicopter/aeroplane tours
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Living room
  • Private pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Private pool

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heated floor
  • Individual decor
  • Living room
  • Recycling

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Chachagua Rainforest Hotel & Hot Springs

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 230 per vehicle (one-way, maximum occupancy 6)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Chachagua Rainforest Eco Lodge La Fortuna
Chachagua Rainforest Eco La Fortuna
Chachagua Rainforest Eco Lodge Peñas Blancas
Chachagua Rainforest Eco Peñas Blancas
Lodge Chachagua Rainforest Eco Lodge Peñas Blancas
Peñas Blancas Chachagua Rainforest Eco Lodge Lodge
Lodge Chachagua Rainforest Eco Lodge
Chachagua Rainforest Eco
Chachagua Rainforest Eco
Chachagua Rainforest Eco Lodge
Chachagua Rainforest Hotel Hot Springs
Chachagua Rainforest Hotel & Hot Springs Lodge
Chachagua Rainforest Hotel & Hot Springs Peñas Blancas
Chachagua Rainforest Hotel & Hot Springs Lodge Peñas Blancas

Frequently asked questions

What is the cancellation policy at Chachagua Rainforest Hotel & Hot Springs?

Chachagua Rainforest Hotel & Hot Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Chachagua Rainforest Hotel & Hot Springs?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Chachagua Rainforest Hotel & Hot Springs on 13 Mar 2025 start from AU$369.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Chachagua Rainforest Hotel & Hot Springs?

Yep, Chachagua Rainforest Hotel & Hot Springs has a free self car park.

Is there a spa on site at Chachagua Rainforest Hotel & Hot Springs?

There's no onsite spa, but this property does offer services like sports massages.

Does Chachagua Rainforest Hotel & Hot Springs have a pool?

Chachagua Rainforest Hotel & Hot Springs has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Chachagua Rainforest Hotel & Hot Springs have a waterslide?

Yep, this property has a waterslide!

What makes Chachagua Rainforest Hotel & Hot Springs a romantic place to stay?

Poolside dining and romance packages, as well as private pools and premium bedding in the guestrooms, help set the scene for a romantic weekend at Chachagua Rainforest Hotel & Hot Springs.

Is Chachagua Rainforest Hotel & Hot Springs family-friendly?

You bet! With amenities such as a children's pool, children's meals and a waterslide, it's no surprise that Chachagua Rainforest Hotel & Hot Springs is a hit with families.

Are there hot tubs in the rooms at Chachagua Rainforest Hotel & Hot Springs?

No, but there are private pools in the guestrooms.

Does Chachagua Rainforest Hotel & Hot Springs serve breakfast?

Yep, free cooked-to-order brekkie is on offer daily between 6:30 AM and 9:00 AM.

Is there a free airport shuttle available at Chachagua Rainforest Hotel & Hot Springs?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Chachagua Rainforest Hotel & Hot Springs?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Chachagua Rainforest Hotel & Hot Springs?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Chachagua Rainforest Hotel & Hot Springs?

No, pets and service animals are not allowed.

Chachagua Rainforest Hotel & Hot Springs Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 223 out of 277 reviews
Rating 8 - Good. 37 out of 277 reviews
Rating 6 - Okay. 8 out of 277 reviews
Rating 4 - Poor. 6 out of 277 reviews
Rating 2 - Terrible. 3 out of 277 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in many hotels as a frequent traveler, but Chachagua Rainforest Hotel & Hot Springs is, without question, the best I’ve ever experienced. From the moment I arrived, I was completely enchanted by the lush rainforest surroundings. The sounds of nature, the vibrant greenery, and the abundance of incredible wildlife made it feel like stepping into a dream. I was lucky enough to see so many animals up close—truly unforgettable! The staff at this hotel are absolutely phenomenal. They were kind, patient, and went above and beyond to make my stay perfect. A special shoutout to Lorenzo, who was truly the best of the best! His warmth, knowledge, and attention to detail made my experience even more remarkable. Lorenzo and the rest of the staff were gems and deserve all the praise in the world! The hot springs and the serene atmosphere provided the perfect balance of relaxation and adventure. Every moment here felt magical, and I know I’ll cherish the memories I made for the rest of my life. If you’re looking for a one-of-a-kind experience in the heart of the rainforest, look no further. Thank you, Chachagua Rainforest Hotel, for such an incredible stay! I can’t wait to return someday.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sheida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and well kept
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was just wonderful. The hot springs are beautiful, the rooms lovely and so clean, the staff was friendly, the restaurant was delicious, and the tour guide, Neny, was just wonderful. She was so enthusiastic and knowledgeable about all the animals we saw. She really enhanced our visit. We had a wonderful time and would highly recommend this place to anyone. It is a paradise!!

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonathan A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an amazing experience for our honeymoon and first time in Costa Rica! Staff is very nice and always available to assist. The grounds are well kept and gorgeous. The pools were fun to play in, or soak at the end a long day of adventures. The slides were a nice touch. We'd love to return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Chavela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are very nice and the hotel beautiful
Stayed 3 nights in Aug 2024

10/10 Excellent

Dumayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this property and i enjoyed every time i have come here. I recommend anyone looking for peace and quiet in a beautiful rainforest to stay here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jean-François

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
Superb spot nested in the jungle in Chachagua village. We had an incredible stay. The hotspring pools and slides were the big attraction.
Stayed 5 nights in Jul 2024

10/10 Excellent

Dat Tien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was away from city center so you really feel like you're staying in the rainsforest which is unique. Staff was friendly and helpful in resolving an issue that Expedia could not.
Stayed 4 nights in Jul 2024

6/10 Okay

Siarhei, Daly City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The overall experience was average. The staff is helpful and welcoming. The room was clean and had everything we needed. However, the facilities are showing signs of wear and tear and the seats outside have moist smell due to high humidity.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a unique experience. The hot springs were a great way to relax after a busy day hiking/adventuring. The staff was overall very good. I can only imagine, it's hard to keep up with this place due to it's location and the ever changing weather in CR. A couple things I noticed. The pool was in disrepair. They seem a little short staffed during breakfast. Overall, though, I highly recommend it. It's a memorable hotel/experience.
Stayed 3 nights in Jun 2024

10/10 Excellent

david, Bonney Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just finished 7 wonderful and relaxing days here. First and foremost the staff here are kind, friendly, and accommodating. The campus as a whole is lush and well cared for. There is a never ending variety of birds to see and hear. A group of howler monkeys spend a significant amount of time each day around the wooden viewing bridge. We heard their haunting calls almost every evening and morning. While hard to find we did see a sloth near the same bridge on our first full day here. You truly do feel at the edge of if not in the rainforest. While the facilities are showing some age in a few spots they are aging gracefully. Each cabin is surrounded by tropical plants and feels immediately connected with nature. Early mornings on the porch hammock were wonderful. The hot springs are more warm than hot and felt good after a day of hiking or visiting La Fortuna (25 minute drive away). There is also a natural cold pool with water slide. We enjoyed going back and forth between the refreshing cold pool and the thermal springs. One minor annoyance was the occasional smell of sewage around the outside of the cabins. This must be tough to control in a remote tropical environment. As we expected the rainforest is very wet. It absolutely poured every afternoon. We found this refreshing after the hot and humid morning and early afternoon. In summary our family looks forward to visiting again someday!
Stayed 7 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful and fun rainforest stay
The hotel, restaurants, and coffee/cocoa tour were all five stars. We were very impressed and would happily come back, this is a wonderful place. Our private pool overlooking the rain forest was particularly amazing, and the kids loved the water slide into the river.
Stayed 2 nights in Jun 2024

10/10 Excellent

Iliana

Stayed 3 nights in Jun 2024

10/10 Excellent

Vsevolod, BARRINGTON

Stayed 1 night in Jun 2024

10/10 Excellent

Kathryn

Stayed 3 nights in Jun 2024

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the restaurants were excellent! They were extremely helpful, happy and accommodating. The pools were great especially the hot pools. The ambiance and the grounds were beautiful. I would have given it a 5 star, but our room was supposed to have 2 queen beds and instead it had a king. I complained and their solution was to bring in a twin bed.
Stayed 2 nights in Jun 2024

8/10 Good

Ricardo, Los Angeles

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was magnificent! If you have your heart in staying in a rain forest, Chachagua is the place for you. My family loved the sounds of the jungle every night. My boys loved coming across frogs, lizards, or leaf cutter ants. The hotel staff was friendly and helpful. The hotel does not offer much night life you have to create your own. I only dropped a star because we didn’t have hot water for two days but they correct the issue right away. Also my daughter’s bungalow was leaking. I would recommend this place to friend and family.
Stayed 6 nights in Jun 2024

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this property. Food options were fresh and accommodating if needed. The town was 20 min away if wanted to do excursions or visit little mom and pop stores! Absolutely beautiful. The staff was wonderful! Very polite! Be aware if you don’t like bugs - this is not the place for you haha. Absolutely beautiful grounds! The hot springs pools are warm &. Healing. At least that’s how I felt every time I sat in them. I would highly recommend anyone celebrating a honey moon or just want to get away with friends for a chill vibe ❤️
Stayed 4 nights in May 2024

10/10 Excellent

ramin

Liked: Property conditions & facilities
👍
Stayed 2 nights in May 2024

10/10 Excellent

Ileen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings. Walkable trail and nice wildlife. Very secluded. Nice private pool we had with our stay. Good breakfast. Would come again and my husband said it was the highlight of the trip. Thank you!!
Stayed 3 nights in May 2024

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our three nights stay here. The place is beautiful, surrounded of nature and wildlife. Food was delicious though kind of expensive for locals. I want to let know that staff magnificent service made our stay a WOW experience.
Stayed 2 nights in May 2024

8/10 Good

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location - but check your room carefully
So, firstly I highly recommend this hotel. It is secluded, with beautiful grounds and friendly staff, and each cabin is very private and well-maintained. It is certainly a wonderful, if rather out-of-the-way, location. If you are looking for something off the beaten path but with all the amenities of a top resort (it's also not cheap, but in my opinion, well worth the money), this will fit the bill. The hot springs are a delight and very peaceful. The restaurants serve very good cuisine. Since there are no other restaurants anywhere near, the only options ar in the hotel, but you won't be disappointed, However, be warned. The checkout process left a really bad taste in our mouths after such a relaxing and wonderful stay. At checkout, they blamed us for breaking a mirror and wanted to charge us $200, stating that they checked the cabins before each guest and the mirror wasn't broken. We noticed the broken mirror after we had been shown to the room, so they asked us why we hadn't reported it. This is the first time that we have been held responsible for reporting defects in the hotel room and charged if we don't report them. In the end, they removed the charge, but the episode left a very bad taste and upset us for being blamed for something we didn't do. Otherwise, I still highly recommend this resort.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was so clean. The rooms were super clean. The beds were very comfortable. The views were amazing. The Hot Springs were awesome definitely would come back to visit.
Stayed 3 nights in May 2024