2/10 Terrible
Huw
19 Sept 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star- food terrible - unhelpful staff
This is not a 5 star hotel- it might have facilities, but they are old and tired, like the building. The service is below par- front staff desk were unhelpful. I was given a different room to the one I booked, I arrived late afternoon and was assured if I came back at 10am the following morning they would try to arrange a different room. At 9:50 when I returned. I was told it was not possible. Zero attempt was made to accommodate my request. The host and waiting staff in restaurant were friendly, but other members of staff were there milling around and filling up plates for themselves at breakfast and dinner from the buffet and I even saw one of the chefs picking at the food in the trays with his fingers and eating when guests were in the vicinity. Disgusting and unhygienic. Plenty of choice, but the food was low quality. The indoor pool didn’t look usable. The outdoor pool was old and tired. Water looked dirty. Not enough Sun loungers for guests at either pool or beach. Carpets and interiors in the throughout were from the 1970s and generally tired. I checked out a day early and the front desk didn’t ask (i) why I was checking out a day early, or (ii) if I had enjoyed my stay- I assume they knew why and I assume this happens a lot. Do not waste your money on this hotel. Awful experience.
Huw
Stayed 3 nights in Sep 2023
