4/10 Poor
David
24 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This Parador in the historic centre of Caceres, which is an UNESCO Heritage site. What the website fails to mention is that no traffic is allowed into the historic centre so you cannot drive to the Parador.
This was only explained to us, by email, three days before we arrived. I was with my wife and able to follow the instructions given. f I had been on my own or had not been able to check my email I may well have gone into the prohibited zone, the signs were not large or particularly clear, and been fined.
My wife had to walk to the Parador to check us in. I was then collected and taken to a car park in centre of town. I was charged €23 to park a motorbike there which was more than twice the amount of any other hotel, but I really had no choice. If I had known these arrangements beforehand, I probably would not have booked this Parador but one of the many hotels in the main town instead.
Our room had high windows and felt like a cell.
The service in restaurant at dinner was rushed. We ordered two veal dishes but only one arrived. The waiter said that there had been a mistake and another was being “prepared”. It was not clear whether it was his mistake or that of the kitchen staff. Meanwhile, the first dish was left with us to get cold. Within less than five minutes the second dish came. As we had asked for it cooked medium we were surprised it was this quick, that is until my wife cut into it. It was virtually raw and inedible. I refused to pay for that it was so bad.
David
Stayed 1 night in Sep 2024