See all properties
Save

Sonesta Philadelphia Rittenhouse Square

4.0 star property
Hotel with a 24-hour fitness centre, a quick walk to City Hall
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sonesta Philadelphia Rittenhouse Square

Exterior
Rooftop terrace
Suite, 1 King Bed, Corner (Sofa Bed)
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
The price is AU$288
includes taxes & fees
5 Feb - 6 Feb

Explore the area

Map
1800 Market St, Philadelphia, PA, 19103
  • Rittenhouse Square
    ‪6 min walk‬
  • City Hall
    ‪9 min walk‬
  • The Franklin Institute
    ‪9 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 92.6 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds, Accessible (Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 36.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing, Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Hearing, Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing, Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Hearing, Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 26.4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 33.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Sofa Bed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Sofa Bed)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (City Explorer)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed (City Explorer)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 26.4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Sofa Bed)

Suite, 1 King Bed, Corner (Sofa Bed)

Suite, 1 King Bed, Corner (Sofa Bed)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 46.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed (Sofa Bed)

In-room safe, desk, laptop workspace, iron/ironing board

Premier Suite, 1 King Bed (Sofa Bed)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 46.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 36.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Sofa Bed)

In-room safe, desk, laptop workspace, iron/ironing board

Superior Suite, 1 King Bed (Sofa Bed)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 66.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing, Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds, Accessible (Hearing, Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 36.4 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Club Quarters Hotel Rittenhouse Square, Philadelphia

Pet-friendly
Free WiFi
Air conditioning
Gym
4.3 out of 5, Excellent, (3828)
The price is AU$257
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Club Quarters Hotel Rittenhouse Square, Philadelphia

About the area

Philadelphia

Sonesta Philadelphia Rittenhouse Square puts you in the heart of Philadelphia, within just a 10-minute stroll of City Hall and The Franklin Institute. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Ruth's Chris Steak House, is open for lunch and dinner. ArtBar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. 15995 square feet (1486 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning to-go breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Center City hotel include Pennsylvania Convention Center and Academy of Music.

What's nearby

  • Rittenhouse Square - 6 min walk
  • City Hall - 9 min walk
  • The Franklin Institute - 9 min walk
  • Pennsylvania Convention Center - 12 min walk
  • Independence Hall - 3 min drive

Getting around

  • 19th St Station - 1 min walk
  • Philadelphia, PA (ZFV-30th Street Rail Station) - 16 min walk
  • Philadelphia International Airport (PHL) - 15 min drive

Restaurants

  • ‪The Continental Mid-Town - ‬3 min walk
  • ‪Condesa - ‬2 min walk
  • ‪Misconduct Tavern - ‬3 min walk
  • ‪Sweetgreen - ‬4 min walk
  • ‪Drinker's Pub - ‬3 min walk

About this property

Sonesta Philadelphia Rittenhouse Square

Hotel with a 24-hour fitness centre, a quick walk to City Hall
Sonesta Philadelphia Rittenhouse Square offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

A 24-hour business centre, meeting rooms, and coworking spaces are available. Event space at this hotel measures 15995 square feet (1486 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sonesta Philadelphia Rittenhouse Square. Parking is available for a fee.

This 4-star Philadelphia hotel is smoke free.

  • 439 guestrooms or units
  • 25 levels
  • Conference rooms
  • 15995 sq ft of conference space
  • 1486 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sonesta Philadelphia Rittenhouse Square offers 439 accommodations with a safe and coffee/tea makers. Premium satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Philadelphia hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Valet parking on site (USD 56 per day; includes in/out privileges)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 11:30 AM for a fee: USD 15 for adults and USD 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ArtBar
  • Ruth's Chris Steak House
  • The Breakfast Café

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 15,995 square feet of conference space
  • 24-hour business centre
  • Coworking space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (107 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 3 September to 17 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: USD 23.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 15 for adults and from USD 12 for children
  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Valet parking fee: USD 56 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

Property Registration Number 567258

We should mention

  • The seasonal pool will open on 17 May and close on 02 September.
  • Pool access available from 9:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Philadelphia Sonesta Hotel
Sonesta Philadelphia Rittenhouse Square Hotel
Sonesta Philadelphia Rittenhouse Square Philadelphia
Sonesta Philadelphia Rittenhouse Square Hotel Philadelphia
Sonesta Philadelphia
Sonesta Philadelphia Downtown Hotel

Frequently asked questions

What is the cancellation policy at Sonesta Philadelphia Rittenhouse Square?

Sonesta Philadelphia Rittenhouse Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta Philadelphia Rittenhouse Square?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at Sonesta Philadelphia Rittenhouse Square on 5 Feb 2025 start from AU$251.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta Philadelphia Rittenhouse Square?

Yep, Sonesta Philadelphia Rittenhouse Square has valet parking with in/out privileges for USD 56 per day.

Does Sonesta Philadelphia Rittenhouse Square have a pool?

Yep, and guests love it! Sonesta Philadelphia Rittenhouse Square has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 8:00 PM (Seasonal outdoor pool open from May 17 to September 02).

Does Sonesta Philadelphia Rittenhouse Square serve breakfast?

Yeah, to-go brekkie is served daily from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at Sonesta Philadelphia Rittenhouse Square?

No, Sonesta Philadelphia Rittenhouse Square does not offer an airport shuttle service.

Is there a bar or restaurant at Sonesta Philadelphia Rittenhouse Square?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sonesta Philadelphia Rittenhouse Square?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Sonesta Philadelphia Rittenhouse Square Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 814 out of 1516 reviews" "
Rating 8 - Good. 365 out of 1516 reviews" "
Rating 6 - Okay. 178 out of 1516 reviews" "
Rating 4 - Poor. 88 out of 1516 reviews" "
Rating 2 - Terrible. 71 out of 1516 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amonte

Amazing service
Stayed 2 nights in Oct 2024

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in the heart of the city. There were a lot of things to do. The hotel is in a very walkable area, parking is not the greatest and that could be because there was so much happening during the weekend of the visit. The rooms were clean and the staff were very friendly and helpful. My Godmom was the one in the room and she said she would definitely recommend it and she enjoyed her stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Staff & service, amenities
Great stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Despite being right in the middle of everything in center city it was still super quiet. Our family slept very well.
Stayed 2 nights in Oct 2024

6/10 Okay

Brandy

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty and gross. The toilet smelled like piss and there was trash left in corners. The coffee pot in the room did not work.
Stayed 3 nights in Oct 2024

2/10 Terrible

Anna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hey, overall stay was average. The room was very, extremely small. Unfortunately, the AC at our room didn’t work and there was no shower gel in the bathroom. Service is fine and valet was easy and not expensive. I only feel that this hotel, as a 4star hotel doesn’t offer what it should. Another 4 star hotel in Philly with bad experience. Sorry.
Stayed 1 night in Oct 2024

10/10 Excellent

Yvette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Kemar

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DISPLEASED WITH SERVICE .
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Fatima

The location is ideal. Everything is at a walking distance.
Stayed 5 nights in Oct 2024

10/10 Excellent

Lin-Lee

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pet friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Lorenzo

Stayed 1 night in Sep 2024

10/10 Excellent

theophilus

Stayed 1 night in Sep 2024

10/10 Excellent

Paresh

Stayed 4 nights in Sep 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Vincent

Stayed 1 night in Oct 2024

8/10 Good

Dirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel. Rooms were spacious and felt new. Unfortunately, the staff weren't the friendliest people we had encountered on our trip. All the amenities we needed to see this beautiful city.
Stayed 3 nights in Oct 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

CYNTHIA

Stayed 4 nights in Oct 2024

4/10 Poor

Xiaowei

Business traveller
Liked: Staff & service
Disliked: Amenities
Too old
Stayed 1 night in Oct 2024

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Shady place
The place reeked of marijuana in the hallways and into the room. The hidden fees are shadey charging me over $250 for a room advertised as $150 after parking and "resort fees" for a 12 hr stay. I checked in at 11pm and asked for a late checkout because i had a teleconference at 11am but that wasn't allowed. The room was small for the price but was relatively clean except for the marijuana stench.
Stayed 1 night in Oct 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Oct 2024

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was mostly incompetent and unhelpful (except for Janelle, who checked us out and seemed very good at her job). One major issue was with the interaction between the hotel and the valet parking. The person who checked me in to the hotel forgot to give me my parking stub back, so it was lucky that I remembered as I was walking away and asked for it. This ended up being crucial because the same employee also forgot to register the parking in the hotel database! This means that, if I hadn't gotten the stub back, they would have had no record tying me to my car, and who knows how I could have gotten it back. It also meant that I might have been charged more for parking, since guest parking is discounted. Thankfully, I got the stub back and Janelle helped me register the parking with the hotel on the way out. Also, the coffee/tea machine was full of water and moldy on the inside, so clearly none of the cleaning staff had looked at it in ages. When we called about this (around 10 pm), we were told we could try the Art Bar for tea and they did nothing about the moldy machine. (The Art Bar said they did not serve tea at that hour, by the way.) The next day we went to the desk and asked for a replacement coffee machine and also more bars of soap. The soap never came. Someone did come to replace the machine, but also spilled some of the moldy water on the floor and didn't clean it up. Overall bad experience and disappointing for a 4 star hotel.
Stayed 2 nights in Oct 2024