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The Ritz-Carlton, Philadelphia

5.0 star property
Luxury Philadelphia hotel in Center City with a full-service spa

Photo gallery for The Ritz-Carlton, Philadelphia

Exterior
Garden
Lounge
Lobby
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Breakfast available
  • Room service
  • Spa
The current price is AU$540
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Ten Avenue of the Arts, Philadelphia, PA, 19102
  • Love Park
    ‪5 min walk‬
  • City Hall
    ‪6 min walk‬
  • Reading Terminal Market
    ‪7 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪26 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Lounge

Club Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 76 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 Double Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 76 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Luxury Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 76 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

W Philadelphia

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, (837)
The price is AU$655
for 1 room
includes taxes & fees
8 Mar - 9 Mar
W Philadelphia

About the area

Philadelphia

A luxury stay in Philadelphia awaits you at The Ritz-Carlton, Philadelphia. Within just a 15-minute stroll, you'll find popular places like Pennsylvania Convention Center and Rittenhouse Square. Highlights at this hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering at Richel D’Ambria Spa can include deep-tissue massages, hot stone massages and facials. The restaurant, Aqimreo, serves Latin American cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Business amenities include meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and free supervised childcare. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and noon. There's also the convenience of valet parking. .Within a 20-minute walk of this 5-property class Center City hotel, attractions include Reading Terminal Market and Liberty Bell Center.

What's nearby

  • City Hall - 6 min walk
  • Reading Terminal Market - 7 min walk
  • Pennsylvania Convention Center - 9 min walk
  • Rittenhouse Square - 12 min walk
  • Liberty Bell Center - 16 min walk

Getting around

  • Philadelphia University City Station - 4 min drive
  • 15th St. Tram Stop - 4 min walk
  • Philadelphia International Airport (PHL) - 26 min drive

Restaurants

  • ‪Amma's South Indian Cuisine - ‬6 min walk
  • ‪La Colombe - ‬5 min walk
  • ‪McGillin's Olde Ale House - ‬7 min walk
  • ‪Del Frisco's Double Eagle Steakhouse - ‬5 min walk
  • ‪The Capital Grille - ‬7 min walk

About this property

The Ritz-Carlton, Philadelphia

Luxury Philadelphia hotel in Center City with a full-service spa
The Ritz-Carlton, Philadelphia offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury The Ritz-Carlton, Philadelphia. Parking is available for a fee.

This 5-star Philadelphia hotel is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 31 levels
  • Conference rooms
  • Built in 2000
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Ritz-Carlton, Philadelphia offers 301 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Richel D’Ambria Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 70 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; USD 4 to 35 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Aqimreo

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in bathtub (83 centimetre high)
  • Grab bar near toilet (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 30 lb per pet
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 4.00 to 35.00 per person
  • Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 314863

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Philadelphia Ritz-Carlton
Ritz-Carlton Hotel Philadelphia
Ritz-Carlton Philadelphia
Ritz-Carlton Philadelphia Hotel
The Ritz Carlton, Philadelphia
The Ritz-Carlton, Philadelphia Hotel
The Ritz-Carlton, Philadelphia Philadelphia
The Ritz-Carlton, Philadelphia Hotel Philadelphia

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Philadelphia?

The Ritz-Carlton, Philadelphia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Philadelphia?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Philadelphia on 9 Mar 2025 start from AU$539.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Philadelphia?

Yep, The Ritz-Carlton, Philadelphia has valet parking with in/out privileges for USD 70 per night.

Is there a spa on site at The Ritz-Carlton, Philadelphia?

Yep, Richel D’Ambria Spa is available for guests. You'll enjoy heaps of services like facials and Swedish massages.

What makes The Ritz-Carlton, Philadelphia a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Philadelphia.

Is The Ritz-Carlton, Philadelphia family-friendly?

You bet! With amenities such as free supervised childcare and children's meals, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Ritz-Carlton, Philadelphia is a hit with families.

Does The Ritz-Carlton, Philadelphia serve breakfast?

Sure does, cooked-to-order brekkie is served weekdays between 7:00 AM and 11:00 AM and on weekends from 8:00 AM to noon.

Is there a free airport shuttle available at The Ritz-Carlton, Philadelphia?

No, The Ritz-Carlton, Philadelphia does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Philadelphia?

Yep, they've got a lounge bar and an onsite restaurant that serves Latin American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Philadelphia?

Check-in begins at 4 PM. Check-out time is noon.

The Ritz-Carlton, Philadelphia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2024

10/10 Excellent

Eric

Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Stayed 3 nights in Sep 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Nahid, Margate City

Stayed 1 night in Sep 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities
Good option for downtown Philly. Room needed some update and maintenance but overall would come again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mariecrist

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Susan, Oak park

Stayed 1 night in Sep 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such nice staff and amazing surroundings!
Stayed 2 nights in Sep 2024

2/10 Terrible

Hubert

Disliked: Cleanliness, property conditions & facilities
I couldn’t take a a bath in the bath tub because it had rust.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Mark

Stayed 1 night in Sep 2024

2/10 Terrible

Kerry-Ann, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Luke

Stayed 1 night in Aug 2024

8/10 Good

Ariella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Stephanie, Oklahoma City

Travelled with partner
Disliked: Amenities
unfortunately, the hotel fell short of our expectations. The property is aging and the rooms were subpar. Our shower door was broken as was the in room iron. We probably will stay elsewhere for our next visit.
Stayed 3 nights in Sep 2024

4/10 Poor

Anurag

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely, perfect ❤️
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Thomas Lee

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lots of fees charged without notice like pet fee. Also gym needs upgrade not impressive. Room service took a long time and had to call 4 times Too expensive
Stayed 1 night in Aug 2024

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ted

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at Ritz standard. It was awful, feels like being scammed, will never stay again and seriously reconsidering any future Ritz stays. Run-down property, unfriendly and unhelpful staff. Had to try (unsuccessfully) to fix a bunch of issues the minute we arrived through when we left (the paid internet is terrible, the valet locations are complicated, room fridge broken, movies don’t work, restaurant extremely slow, hotel loses record of booking deal and adds bogus charges after check out). We spent the whole time on edge working on all these issues and missed precious family time. Oh, and the concierge will say, “no worries” and insert an apology on your behalf for their issues and lack of interest in fixing them.
Stayed 1 night in Aug 2024

10/10 Excellent

Reid

Stayed 1 night in Aug 2024