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W Philadelphia

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for W Philadelphia

Premium bedding, pillow-top beds, minibar, in-room safe
Terrace/patio
Premium bedding, pillow-top beds, minibar, in-room safe
Outdoor pool, pool cabanas (surcharge), pool umbrellas
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Gym
The current price is AU$412
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
1439 CHESTNUT ST, Philadelphia, PA, 19102
  • Rittenhouse Square
    ‪8 min walk‬
  • Reading Terminal Market
    ‪9 min walk‬
  • Pennsylvania Convention Center
    ‪9 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, View (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, View (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View, Corner (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, View, Corner (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, View

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow-top bed
Premium bedding
  • City view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, View

Suite, 1 Bedroom | View from property

Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow-top bed
Premium bedding
  • City view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, View

65-inch Smart TV with digital channels, TV, Netflix

Studio, 1 King Bed, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
  • City view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View

City view

Room, 1 King Bed, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Mobility Accessible, Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, View (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

City view

Room, 2 Queen Beds, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, View

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony, View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow-top bed
  • City view
  • 139 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, View (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, minibar, in-room safe

Studio, 1 King Bed, View (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, View, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View (Hearing Accessible)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Philadelphia

A luxury stay in the heart of Philadelphia awaits you at W Philadelphia. Within just a 10-minute stroll, you'll find Kimmel Center for the Performing Arts and Rittenhouse Square. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at AWAY can include massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Dolce Italian, serves Italian cuisine and is open for breakfast, lunch and dinner. The Living Room is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, pool cabanas and pool loungers. Business travelers can take advantage of 36 meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Center City hotel include Reading Terminal Market and Pennsylvania Convention Center.

What's nearby

  • Kimmel Center for the Performing Arts - 7 min walk - 0.6 km
  • Rittenhouse Square - 8 min walk - 0.7 km
  • Reading Terminal Market - 9 min walk - 0.8 km
  • Pennsylvania Convention Center - 9 min walk - 0.7 km
  • Philadelphia Museum of Art - 3 min drive - 2.9 km

Getting around

  • 15th St. Tram Stop - 3 min walk
  • Philadelphia University City Station - 4 min drive
  • Philadelphia International Airport (PHL) - 19 min drive

Restaurants

  • ‪Amma's South Indian Cuisine - ‬2 min walk
  • ‪La Colombe - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Del Frisco's Double Eagle Steakhouse - ‬1 min walk
  • ‪The Capital Grille - ‬2 min walk

About this property

W Philadelphia

Luxury hotel with full-service spa and bars/lounges
W Philadelphia offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 36 meeting rooms, and coworking spaces. Spa services, a terrace, and multilingual staff are also featured at the luxury W Philadelphia. For a fee, parking is available.

This 5-star Philadelphia hotel is smoke free.

  • 295 guestrooms or units
  • 2 bars or lounges
  • Built in 2021
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
W Philadelphia offers 295 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 65-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This Philadelphia hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

AWAY has 5 treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

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Sofitel Philadelphia at Rittenhouse Square

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,650 reviews
The price is AU$380
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 60 per day)
  • Secured, covered valet parking on site (USD 60 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 10 to 35 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Dolce Italian
  • The Living Room
  • WET Deck Bar

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 36 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 100 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 35 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Covered self-parking fee: USD 60 per day
  • Valet parking fee: USD 60 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 645470

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W Philadelphia Hotel
W Hotel Philadelphia
W Philadelphia Philadelphia
W Philadelphia Hotel Philadelphia

Frequently asked questions

What is the cancellation policy at W Philadelphia?

W Philadelphia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Philadelphia?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at W Philadelphia on 20 Apr 2025 start from AU$412.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Philadelphia?

Yep, W Philadelphia has a secured covered self car park for USD 60 per day.

Is there a spa on site at W Philadelphia?

Yep, AWAY is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does W Philadelphia have a pool?

W Philadelphia has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at W Philadelphia?

W Philadelphia features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes W Philadelphia a romantic place to stay?

Al fresco dining and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at W Philadelphia.

Is W Philadelphia family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that W Philadelphia is a hit with families.

Does W Philadelphia serve breakfast?

Yep, cooked-to-order breakfast is served weekdays from 7:00 AM to 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at W Philadelphia?

No, W Philadelphia does not offer an airport shuttle service.

Is there a bar or restaurant at W Philadelphia?

Yep, they've got a poolside bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at W Philadelphia?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at W Philadelphia?

Furry friends are welcome at W Philadelphia, with food and water bowls on offer.

W Philadelphia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 880 reviews
Rating 8 - Good. 121 out of 880 reviews
Rating 6 - Okay. 84 out of 880 reviews
Rating 4 - Poor. 49 out of 880 reviews
Rating 2 - Terrible. 58 out of 880 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karin

Stayed 2 nights in Dec 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 4 nights in Dec 2024

6/10 Okay

Tysheen

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your valet needs to do better! When we were trying to check in the valet attendant was more concerned with himself. He walked right passrf us and others. We had to sit and wait and eventually got out of our car to find someone. This isn't the first time we've encountered this at your hotel. The front desk staff were great! When we arrived in our room in REAKED of cigarettes! We went back downstairs and explained the situation. The agent apologized and said I think you'll be much happier in your new room. We were! Er had an amazing view of the NYE fireworks! Thank you. I will add when we left we had a good experience with getting our car. The female attendant was professional!
Stayed 2 nights in Dec 2024

10/10 Excellent

WILLIAM GOSH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Kathryn, York

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Nicholas

Stayed 10 nights in Dec 2024

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Horace

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying at the W. I stayed in a corner room & was under the impression the view would be better. I was wrong, the curtains did not go all the back so my view was obstructed. The full view I did have was of a corner condo. Our comforter for the bed smell d like stale cigarette smoke. The tv kept going to a blue screen when I did return to my room. I hung a do NOT disturb sign on my door which was disregarded by staff who attempted to make entry multiple times, if I did not put the door stop on he would have been in my room. There was no apology he just walked away. Disappointed in my stay this go around.
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a mess. Was told they would have my room by 4 at the absolute latest. I walked in my room at 5pm. But overall a fantastic stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Miles

Stayed 2 nights in Nov 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Amber

Stayed 1 night in Dec 2024

10/10 Excellent

Mar

Liked: Cleanliness, amenities, property conditions & facilities
Comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Karissa

Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Braxton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bryon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I do not like to leave negative reviews but everything on our stay went wrong. Multiple issues with the room , phone didn’t work, room service and no food available in the entire hotel, anniversary arrival gift not provided, staff not helpful or worried about anything with the exception of one woman named Shacqura who I genuinely felt wanted to make things right. I nearly came to tears on the phone speaking with her about all of the issues we were having. The streaming on tv also didn’t work, housekeeping never came, maintenance never came despite them requesting us if they could come a second time. The room and view of suite 4825 was great but If there is no way to reach front desk and no available food or room service, ice machine on floor not working, I don’t see how the room rates we were charged could be charged. Our last night we decided to try to order some fancy drinks to our room and we were waiting one hour and we were brought one glass with half melted ice and a can to pour it. For $18 usd I expected a proper bartended drink in a cocktail glass. This is just one of so many I could list. Very disappointed in the service and quality level.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shania

Stayed 1 night in Dec 2024

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024