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The Warwick Hotel Rittenhouse Square Philadelphia

4.0 star property
Hotel with 2 restaurants, steps from Rittenhouse Square

Photo gallery for The Warwick Hotel Rittenhouse Square Philadelphia

City view
Lobby
Hallway
Point of interest
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
The current price is AU$278
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
220 S 17th Street, Philadelphia, PA, 19103
  • Rittenhouse Square
    ‪2 min walk‬
  • Kimmel Center for the Performing Arts
    ‪7 min walk‬
  • City Hall
    ‪11 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Espresso Maker)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed (Espresso Maker)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Espresso Maker)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds (Espresso Maker)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, City View (Larger Room)

Premium bedding, pillow-top beds, in-room safe, desk

Grand Room, 1 King Bed, City View (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, City View (Larger Room)

Premium bedding, pillow-top beds, in-room safe, desk

Grand Room, 2 Double Beds, City View (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds (2 Double, Sofa bed)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, Multiple Beds (2 Double, Sofa bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 41 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed

Signature Suite, 1 King Bed with Sofa bed

Signature Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Club Quarters Hotel Rittenhouse Square, Philadelphia

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, (3881)
The price is AU$260
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Club Quarters Hotel Rittenhouse Square, Philadelphia

About the area

Philadelphia

The Warwick Hotel Rittenhouse Square Philadelphia places you in the centre of Philadelphia, within just a 5-minute stroll of Rittenhouse Square and within 15 minutes of Pennsylvania Convention Center. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a 24-hour gym. .The restaurant, SPICE FINCH, serves Mediterranean cuisine. 17000 square feet (1579 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning continental breakfast is served between 7:00 AM and noon. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Center City hotel include University of Pennsylvania and Drexel University.

What's nearby

  • Rittenhouse Square - 2 min walk
  • Pennsylvania Convention Center - 14 min walk
  • University of Pennsylvania - 18 min walk
  • Liberty Bell Center - 3 min drive
  • Philadelphia Museum of Art - 4 min drive

Getting around

  • Philadelphia University City Station - 3 min drive
  • 15th-16th & Locust Station - 3 min walk
  • Philadelphia International Airport (PHL) - 23 min drive

Restaurants

  • ‪Parc Brasserie - ‬2 min walk
  • ‪Capital One 360 Cafe - ‬1 min walk
  • ‪Schlesinger's - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Rouge - ‬2 min walk

About this property

The Warwick Hotel Rittenhouse Square Philadelphia

Hotel with 2 restaurants, steps from Rittenhouse Square
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 17000 square feet (1579 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly The Warwick Hotel Rittenhouse Square Philadelphia. Parking is available for a fee.

This 4-star Philadelphia hotel is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 17000 sq ft of conference space
  • 1579 sq. m of conference space
  • Built in 1926
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
The Warwick Hotel Rittenhouse Square Philadelphia offers 301 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 50 per night)
  • Valet parking on site (USD 59 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: USD 10 to 20 for adults and USD 8 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • BLUESTONE LANE
  • RITTENHOUSE GRILL
  • SPICE FINCH

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1 AM
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults and USD 8 to 18 for children
  • Covered self-parking fee: USD 50 per night
  • Valet parking fee: USD 59 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 299176

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Philadelphia Radisson
Philadelphia Warwick Hotel
Radisson Blu Warwick
Radisson Blu Warwick Hotel
Warwick Hotel Rittenhouse Square Philadelphia
Radisson Blu Warwick Philadelphia
Radisson Philadelphia
Radisson Philadelphia Warwick
Radisson Warwick Blu
Warwick Hotel Philadelphia
Radisson Plaza Philadelphia
Warwick Philadelphia
Warwick Hotel Rittenhouse Square
Warwick Rittenhouse Square Philadelphia
Warwick Rittenhouse Square
Warwick Hotel Square
The Warwick Hotel Rittenhouse Square
Radisson Blu Warwick Hotel Philadelphia

Frequently asked questions

Is parking available at The Warwick Hotel Rittenhouse Square Philadelphia?

Yep, The Warwick Hotel Rittenhouse Square Philadelphia has a covered self car park for USD 50 per night.

How much does it cost to stay at The Warwick Hotel Rittenhouse Square Philadelphia?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at The Warwick Hotel Rittenhouse Square Philadelphia on 23 Feb 2025 start from AU$278.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Warwick Hotel Rittenhouse Square Philadelphia a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Warwick Hotel Rittenhouse Square Philadelphia.

Is The Warwick Hotel Rittenhouse Square Philadelphia family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Warwick Hotel Rittenhouse Square Philadelphia is a hit with families.

Does The Warwick Hotel Rittenhouse Square Philadelphia serve breakfast?

You bet, continental breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at The Warwick Hotel Rittenhouse Square Philadelphia?

No, The Warwick Hotel Rittenhouse Square Philadelphia does not offer an airport shuttle service.

Is there a bar or restaurant at The Warwick Hotel Rittenhouse Square Philadelphia?

Yep, you can grab a meal at The Warwick Hotel Rittenhouse Square Philadelphia's onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at The Warwick Hotel Rittenhouse Square Philadelphia?

Check-in begins at 4:00 PM. Check-out time is noon.

The Warwick Hotel Rittenhouse Square Philadelphia Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 743 out of 1580 reviews
Rating 8 - Good. 372 out of 1580 reviews
Rating 6 - Okay. 230 out of 1580 reviews
Rating 4 - Poor. 124 out of 1580 reviews
Rating 2 - Terrible. 111 out of 1580 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shamus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great service, location is unmatched, and the people of the Warwick are simply the best.
Stayed 1 night in Nov 2024

4/10 Poor

Savita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Loyd, Castle Rock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well designed and the location couldn’t be better.
Stayed 3 nights in Oct 2024

2/10 Terrible

Zandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My fiancé and I stayed at the Warwick Rittenhouse in Philly for our anniversary weekend. First inconvenience: Check-in was delayed, so instead of us checking in at 4pm, we had to wait to be checked in by 4:30. We then had to quickly change for dinner reservation at 5pm. Our second inconvenience was the room itself, for which I spend over $200/night: Not enough towels and no bathroom mat for us. The complimentary shampoo/conditioner bottles had nothing in them -either they were empty or the contents were in solid form and could not be forced out with any amount of pressure. Only one bar of soap, not a separate one for the shower. The shower drain was clogged, so while taking a shower, we were simultaneously running a bath, since the water could not easily drain out. The sofa in our room was old and worn, and we could feel the spring when sitting on it. Very uncomfortable and difficult to lift yourself out. The third inconvenience was the elevators not running on checkout day. When we left the room to check out with our luggage, we had to wait about 10 minutes for an elevator (there are FOUR elevators, out of which ONLY ONE was operating at 11am). When the one operating elevator finally arrived, it was too crowded for us to board. We were on the 9th floor, and rather than wait for that one elevator to come back to us, we decided to drag our luggage down NINE FLIGHTS of stairs to the lobby. When we attempted to check out, we were informed by Concierge that there w
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not great, not sure why this room is even being used. Stains all over the ceiling, no shower curtain, shower leaks.
Stayed 1 night in Nov 2024

6/10 Okay

Kristen

Travelled with family
Liked: Staff & service, amenities
We arrived early & although room wasn't ready yet we were able to check our bags & were told we would be called whenever the room was available. We never received a call & when we went back around 4pm, they had trouble locating our reservation, even though it was there a couple of hours earlier. Elevators are a bit older & the hallway (on the 5th floor) was like the Arctic!! It was so cold. Room thankfully was fine. Carpets could use a good steam cleaning or replacement. Walls are paper thin though- we could hear our neighbors "afternoon delight" and street noise. Overall, the hotel has a beautiful design, some nicer on-site restaurants, friendly staff & in a great area. Parking was an additional $49 per night but attached to the hotel which was convenient.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was extremely disappointed by the condition of the hotel. It’s run down and clearly needs a facelift. It felt dirty and we got a dark room with the AC condenser unit making noise all night outside our windows. Asked staff 3 times for a rollaway bed before we finally got one at 11 pm!
Stayed 2 nights in Nov 2024

8/10 Good

Stancu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Patricia

Stayed 2 nights in Oct 2024

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service
It's a great area, a block away from Rittenhouse Square. The Hotel is clean and modern in the lobby. The rooms are fine but a bit dated and worn in areas I would suggest new curtains and shades, replacing worn chairs, and cleaning or replacing the carpet.
Stayed 1 night in Nov 2024

8/10 Good

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Needs some updates in room. Very friendly staff. Great location.
Stayed 1 night in Oct 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

John, Scottsdale

Stayed 1 night in Oct 2024

10/10 Excellent

Marley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our favorite center city hotel. Location, ambiance, amenities, parking goes without a hitch. Did not disappoint.
Stayed 1 night in Oct 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location, good staff but a bit tired could use some refreshing. overall a very good value
Stayed 1 night in Oct 2024

8/10 Good

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Christina

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location. The hotel rooms however need upgrading. Very dated. The housekeeping and doormen were lovely but the front desk wasn’t very helpful. We booked a room to fit 3 people, but when we arrived late at night, our sofa bed wasn’t prepared. We needed to wait for sheets and had to make it up ourselves.
Stayed 3 nights in Oct 2024

2/10 Terrible

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The worst hotel experience I have had. We waited in line for one hour to check-in. Rooms were not ready and it was chaos. No apologies no communication. Turns out computer issues - management needs training. Everyone there should have been refunded. Horrible.
Stayed 1 night in Oct 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to so many restaurants and a longer walk to Independence Hall but very pleasant.
Stayed 2 nights in Oct 2024

10/10 Excellent

Suzanne

Stayed 4 nights in Oct 2024

2/10 Terrible

Erika, San Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was terrible. We checked in in the room smells like cigarettes smoke. My husband went down to ask them to move us and she said she would call us in 15 minutes. After 30 minutes, my husband went down and she said she had gotten him another room and gave him the key. He went to the room, but the key didn’t work. After getting into the room, the furniture was broken, there were no towels, toiletries or any amenities. Would call housekeeping to bring them and they wouldn’t come. Went downstairs and both bars was closed. We asked what the options were and she shrugged her shoulders. Great could be a nice hotel , except the supervisor at the front desk was terrible.
Stayed 3 nights in Oct 2024

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This used to be an absolutely beautiful hotel. Outstanding decor. It has been modernized and is now ugly.
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024