2/10 Terrible
Nicole
Travelled with partner
1 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
What I would like to say is that first of all I paid $25 for early check-in. I was only there for not even 10 minutes and did not return until 2.5 hrs later and was still charged the early check in fee then I went to go take a shower when I came back 2 hours later to take a shower and when I turn the water on hot, I can say it went up maybe in 1° and that was it therefore I was not able to take a hot shower due to no hot water for the shower but get this the sink got burning hot lol. What is up with that? The main reason why I rented a hotel room last night was to take a nice hot shower and sleep in a nice comfortable bed which neither one of those happened but what did happen is I have a sore back now from the mattress, which means now I get to go to the chiropractor and spend more money. This is not how my New Year’s was supposed to happen. I didn’t wanna start my New Year’s off like this. This is ridiculous and when it was mentioned to the staff, nobody gave a damn no apologies whatsoever, no nothing I should’ve gotten both deposits back for 25 which equals $50 I only got one deposit back which was a security deposit which they want to try and charge me $10 for. I cleaned my room as per their rules never ever have been like this in my life. Nevertheless, I must say that Del Rio motel in Mesa, Arizona started my year 2025 off in a negative. That’s not cool.
Nicole
Stayed 1 night in Dec 2024
