2/10 Terrible
Lauren
Travelled with family
18 Nov 2024
Disliked: Cleanliness, staff & service, amenities
I was charged several times before arriving and then asked to pay again upon arrival. I showed proof of the charges already pending and was allowed to go to my room 2 days later they disabled my keycard and would not let me in my room because they said I had a balance due again. I again showed the proof of my charges and they allowed me in my room but told me to check back again in the morning to see if the payments were showing in their system. The sheets upon arrival were dirty, I went down to the front desk and asked for new ones. The guy said he could change them out but I needed to strip my bed first and bring him the dirty sheets. It was 3am and I had been traveling many hours with a bunch of teenage soccer players. I was exhausted, he finally agreed to give me the clean sheets and return the dirty ones in the morning. I started removing the dirty sheets and discovered the mattress pad was even more disgusting. It was full of different types of hair, dirt and poop smeared on the plastic pad. I decided to keep the sheets on and put the new ones on top because they were cleaner than the mattress pad. I saw a lot of pubic hairs in the bathroom, it didnt seem very clean. They have a kitchenette but no kitchenware at all so its pretty useless, not even dish soap. Some guests seemed like normal hotel type guests but the majority seemed to be long term guests that seemed super sketchy. I didnt feel very comfortable. The staff wasn't very professional or apologetic.
Lauren
Stayed 3 nights in Nov 2024