See all properties
Save

Diamond Cottage Resort & Spa

3.5 star property
Family-friendly resort with 2 restaurants and 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Diamond Cottage Resort & Spa

Exterior
2 outdoor pools, pool umbrellas, pool loungers
Ropes course (team building)
Deluxe Room, Pool Access
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Hot tub
    Hot tub
  • Spa
    Spa

Explore the area

Map
6 Karon Rd, Karon Beach, Karon, Phuket, 83100
  • Karon Beach
    4 min walk
  • Dino Park Mini Golf
    4 min walk
  • Kata & Karon Walking Street
    5 min walk
  • Phuket (HKT-Phuket Intl.)
    74 min drive

Room options

View all photos for Superior Room, Pool Access

Superior Room, Pool Access

Superior Room, Pool Access

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Pool Access

Deluxe Room, Pool Access

Deluxe Room, Pool Access

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room, Pool View

Superior Room, Pool View

Superior Room, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Villa (Cottage)

Villa (Cottage)

Villa (Cottage)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Similar properties

Rooftop terrace
Grand Kata VIP - Kata Beach
Pool
Kids pool
Parking included
Free WiFi
4.4 out of 5, Excellent, (236)
The price is AU$203
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Grand Kata VIP - Kata Beach

About the area

Kata

A family-friendly stay in Karon awaits you at Diamond Cottage Resort & Spa. Within just a 10-minute stroll, you'll find popular attractions like Karon Beach and Kata Beach. Highlights at this resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include Thai massages and body wraps along with aromatherapy and reflexology. The restaurant, Maprow Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the resort. Enjoy the Hot tub, kids' swimming pool, waterslide and pool loungers. Business amenities include meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Karon resort include Chalong Pier and Jungceylon Shopping Center.
View more Resorts in KataOpens in a new window

What's nearby

  • Karon Beach - 4 min walk - 0.4 km
  • Kata & Karon Walking Street - 5 min walk - 0.5 km
  • Kata Beach - 8 min walk - 0.7 km
  • Kata Noi Beach - 10 min drive - 3.1 km
  • Big Buddha - 14 min drive - 5.5 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 74 min drive

Restaurants

  • ‪สตาร์บัคส์ - ‬2 min walk
  • ‪Back Cat's Bar - ‬4 min walk
  • ‪Kalika - ‬3 min walk
  • ‪Red chopstick - ‬3 min walk
  • ‪Veranda - ‬3 min walk

About this property

Diamond Cottage Resort & Spa

Family-friendly resort with 2 restaurants and 2 outdoor pools
Diamond Cottage Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and Access to hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a terrace, and barbecue grills are also featured at the family-friendly Diamond Cottage Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Karon resort.

  • 67 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars by the pool
  • Conference rooms
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Diamond Cottage Resort & Spa offers 67 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. 32-inch LCD televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

This Karon resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 550 for adults and THB 275 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Manow Restaurant
  • Maprow Restaurant

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1600 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 550 for adults and from THB 275 for children
  • Airport shuttle fee: THB 1200 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1600 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Diamond Cottage
Diamond Cottage Phuket
Diamond Cottage Resort
Diamond Cottage Resort Phuket
Diamond Cottage Hotel Karon
Diamond Cottage Resort & Spa Phuket/Karon
Diamond Cottage Resort And Spa
Diamond Cottage Resort Karon
Diamond Cottage Karon
Diamond Cottage Hotel Karon
Diamond Cottage Resort Spa

Frequently asked questions

What is the cancellation policy at Diamond Cottage Resort & Spa?

Diamond Cottage Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Diamond Cottage Resort & Spa?

Yep, Diamond Cottage Resort & Spa has a free self car park.

Are there any beaches close to Diamond Cottage Resort & Spa?

Yep, Diamond Cottage Resort & Spa is a short 4-minute walk from Karon Beach. Fun beach activities include waterskiing.

Is there a spa on site at Diamond Cottage Resort & Spa?

Yep, there is an onsite spa at Diamond Cottage Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Diamond Cottage Resort & Spa have a pool?

Diamond Cottage Resort & Spa has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Diamond Cottage Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Diamond Cottage Resort & Spa?

Diamond Cottage Resort & Spa features 2 poolside bars, 2 outdoor pools and a full-service spa.

What makes Diamond Cottage Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Diamond Cottage Resort & Spa.

Is Diamond Cottage Resort & Spa family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Diamond Cottage Resort & Spa is a hit with families.

Does Diamond Cottage Resort & Spa serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Diamond Cottage Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Diamond Cottage Resort & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Diamond Cottage Resort & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Diamond Cottage Resort & Spa?

No, pets are not allowed.

Diamond Cottage Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 160 reviews" "
Rating 8 - Good. 74 out of 160 reviews" "
Rating 6 - Okay. 32 out of 160 reviews" "
Rating 4 - Poor. 4 out of 160 reviews" "
Rating 2 - Terrible. 5 out of 160 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

martha

Stayed 3 nights in May 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed B&B so can't comment on dining options. The breakfasts were good.
Stayed 13 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great pool, most staff were friendly, beaches are walking distance and loads of place to shop, drink and eat good food. Definitely recommend to stay if you are near Karon.
Stayed 7 nights in Feb 2020

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location for our entire Thailand trip which was 8 nights. We were incredibly happy with the location of the hotel which is right in the heart of a lot of attractions. It is perfectly between both Kata and Karon beaches - maximum ten minute walk to each. It is surrounded by multiple massage parlours, a variety of restaurant with a great mix of local foods, motorbike rental as well as souvenir stores. It is set back from the main road it is on so there is no disturbance from vehicle noise or any passing foot traffic The staff are incredibly friendly and helpful. Always greeting you in the morning and offering help and advice if asked. Our package included daily breakfast buffet which changed slightly each day. While there were a number of staples every day (omelette cooked fresh, waffles, selection of fruit, toast) other things changed each day (pancakes usually alternated with French toast, plain rice alternate with fried rice etc). The food was wonderful and was a good way to start your day. Now the very FEW negatives we experienced were with the bathroom. Unfortunately the water pressure wasn’t great as well as the temp control. Every shower ranged between borderline scalding hot to cold changes multiple times in the one shower. We also found it would leak out around the tub onto the floor. Frankly not crazy bad issues but could get a slight bit tedious! We WOULD stay again!
Stayed 8 nights in Dec 2019

6/10 Okay

Alison

Disliked: Property conditions & facilities
Disappointing stay over New Year.
Mixed views about our stay. There are some positives - staff are friendly and location is good for restaurants and bars in the area. Beach is about a 10 minute walk which is fine. Room was a decent size and overlooked pool - just! Unfortunately the negatives outweighed the positives and I can’t really recommend the hotel. It is very dated in some areas - pool bar desperately needs some t.l.c. Bathroom is tiny and the overbath shower very poor. Towels were basic too and although the room floor was swept daily and the bed made, general tidying wasn’t completed well - empty bottles left and papers, boxes etc just left on countertops. Breakfast wasn’t great - coffee and tea was very poor - tea stewed in a coffee pot on a hot plate! Or age juice wasn’t fresh and very watery, food in general was cold and we managed really on toast that we did ourselves. We paid the mandatory additional fee for the New Years Eve Gala dinner and the buffet was ok. The entertainment was appalling and we left just after 9pm whilst a game of musical chairs was being played. We were also very uncomfortable- being squashed in so tightly that we had to climb over other chairs and the stage itself to get any food - and waiters struggled to get to us to serve drinks. Overall a disappointing stay. It is certainly nowhere near a 4 star hotel and I would struggle to say it was a good 3 star.
Stayed 5 nights in Dec 2019

2/10 Terrible

Anonymous

Disliked: Staff & service, amenities, property conditions & facilities
Location was good but facilities were sorely lacking for advertised 4 star hotel. We were put in a part of hotel not used or occupied for a while. Had squatters right outside the fence. Found rat droppings in room. Advised staff but nothing was done. When ready for bed found bed bugs amongst bedding. Checked out that very same night we arrived. Still waiting for a refund as hotel manager has been unavailable for 4 days to accept responsibility. Not a good experience at all.
Stayed 4 nights in Apr 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of pools centrally located in Kata 5 minute walk to either Kata or Karon beach. Pleasant staff
Stayed 11 nights in Dec 2018

6/10 Okay

Prabhat

Liked: Cleanliness
Its on a hill & beach is 10 min walk thru busy st.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is very friendly.Room was comfortable and clean. Breakfast is excellent!Great stay. Would definitely stay again. Enjoy!
Stayed 4 nights in Oct 2018

10/10 Excellent

Ib, Gold Coast, QLD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay - once we got the room we wanted. Magic - on the edge of a sheltered branch of the pool. The food at the special arrangements (banquets) was amazing, so hard to understand why the meals cooked by the same restaurants were quite mediocre otherwise - fortunately there are quite a few good restaurants just around the corner. Breakfast buffet is simply amazing. Only one bad thing: Beware if the management wants you to (temporarily) move to a different hotel - it might be a bad experience!
Stayed 14 nights in Feb 2018

10/10 Excellent

Y, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel , lovely staff , me and partner got engaged and I believe we got an upgrade and also they decorated our bed with flowers , lovely couple of days staying here to end our holiday :)
Stayed 2 nights in Apr 2018

8/10 Good

Sylv, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good if you have mobility problems
Lovely warm welcome from Hotel, although they would not organise transport from airport told us to go to taxi more convenient, we got ripped off and driver didn’t know where he was going. Breakfast choice could be looked at, not consistent. Food cheaper to buy from room service than sitting in restaurant. Young porters were very good and collected and delivered us up and down the hills , far too steep especially with pushchair. For good beaches, grab a taxi. Lots of lovely places to eat.
Stayed 7 nights in Dec 2017

8/10 Good

Tracy, Campbell River, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent breakfast, great location
We enjoyed our stay, had a small problem with check out. Breakfast was excellent, the location to both beaches is great. The Wednesday night buffet was spectacular. I would recommend taking a minute to check that all things are in your room when you check in. When we checked out, the man at front desk said that a teaspoon (used for stirring the coffee) was missing. I went to the room, and could not find the second spoon. I suggested that the morning before my husband had to have breakfast in the room because of his fall and smashing his head. I was so happy that they allowed him to have the food in the room that I took back all the dishes to the kitchen. I must have taken the second spoon to the kitchen as well. We were charged 50 thai monies for the spoon. I feel this was ridiculous. During my husbands accident he had at the hotel, the staff was great. We appreciate all the help from the staff.
Stayed 8 nights in Nov 2017

10/10 Excellent

world hopper bunny, Weymouth uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
April 12-24
lovely hotel. near the beach. Not overly great for kids lovely food we had a villa which was lovely. deffo worth the upgrade beautiful location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good value hotel in Karon
Reasonably good for its price. Fine for a few days, while island hopping during the day. Very friendly and helpful staff. Hotel by the road, but no street noise once in the room, not too far from the beach, very near commerce and restaurants.

6/10 Okay

rhyse

Liked: Cleanliness
Disliked: Room comfort
It's reasonable for the price its nice
Pretty standard everything was easy , I found it to be pretty quiet aswell only thing I could pick was the bed was very stiff so if you don't care about a hard mattress then you will be fine :) All round not bad for the price

10/10 Excellent

Adrian, Harrogate,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a good location.
Diamond Cottage is a very good hotel located 5-10 minutes’ walk from both Karon and Kata beaches. Our room was very spacious with a king sized bed and nice seating by the window. The room had a balcony, although it was a little small and didn't have any furniture on it. The hotel staff were very accommodating and I'm sure they would have provided furniture if we'd asked, but in the limited time we spent in the room, we preferred to be inside using the air-conditioning than sitting in the heat on the balcony. Breakfast was self-serve buffet and the choice of food was very good. We tried to sit by the pool once, but all sun loungers had been taken by 11am when we went down, so we walked 10 minutes to the beach instead, which is actually nicer than a hotel pool anyway, so we can't complain at that. There are restaurants and bars very close by, with several less than 5 minutes from the hotel and a much larger choice available in Kata, which took us between 10 and 30 minutes to walk to, depending how far in to Kata we went. The main Karon restaurants were 20 - 40 minutes’ walk away, but we never went there at night as we preferred Kata. We would stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Great small resort, clean, well serviced and friendly

4/10 Poor

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located but not good staff
Hotel is good and well located. Wifi is disaster (we were provided 5 differents login codes to connect in 4 days). Incident happened on departure day we left at 00:30 to go back to airport with our suitcase. The hotel only has 2 private drivers contacts. As they failed to reach them, they were not able to book a taxi. The receptionnist told me clearly they dont have the contact of Phuket taxi company (is it really a 4* hotels?!?) so he told us to go down in Phuket streets with our suitcases and find by ourselves. I would not recommend this hotel as this is unprofessional attitude for this range of hotel.

2/10 Terrible

M J

Disliked: Staff & service, property conditions & facilities
Tiring experience all round...
Terrible experience on check out being charged for beach towels when we had actually handed them back to housekeeping to help them out. The rooms and complex itself is dated and a little rundown and far too spread out, I think the architect was a crossfit fan, I spent half my holiday walking between my room and the entrance. There was also no working TV which made me further suspect an exercise conspiracy. The staff were not rude but nor were they in any way helpful - I don't blame them any more than the aerobic loving architect but no-one likes being accused of theft so it did sully the end of an exhaustive stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from hotel, awful rental service

10/10 Excellent

katie, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shops and beach
We stayed here for 8 nights - the overall experience was great. Good food and close to shops and beach

4/10 Poor

Adam, Vancouver BC

Disliked: Cleanliness, staff & service, room comfort
Just across from Beach, nice pools, big hike uphil
wanted to get out of our hotel so saw on expedia this was just across the street for 40 bucks a night and it looked decent. Went to book directly with front desk and was told they only had superior pool rooms left for 2700 baht ( about 110 CAD ).. told her I saw that they did on expedia, she again said no standard rooms left.. So I asked for the wifi and logged into expedia and booked the standard room.. Basically called her bluff and showed her I had booked it.. She then gave me a really hard time about the booking conf# and wanting to see my name on the reservation, which required fully logging into exp. website. NO Other hotel my entire trip needed to see that, they only need your passport ever. Seemed like she was just mad that I had caught her in a lie.. they made us wait until 2pm to check in, it was 1 pm, I went back and spoke with another girl at 130 who gave us the key.. Pillows are hard as rocks. Got sick that night from some other restaurant so booked another night. Got a call at 11am check out time telling us we had to move because someone else had requested our room, (what are we chop liver?) so they tell us last minute that we need to move rooms and housekeeping was there almost immediately while we were rushing to pack all our stuff!.. Overall service from hotel staff was not accommodating.

6/10 Okay

Cedric, Hongkong

Liked: Staff & service
Disliked: Property conditions & facilities
Not A Good Checkin Experience
We arrived after midnight. The room was so far away that it took at least 10 minutes up and down to walk through all corners of the U shape building. No tooth brushes and tooth paste was probided. The air conditioning emitted a burning smell after running for 15 minutes. We need to change room after all personal belongings were unpacked. English of front desk was poor , difficult to communicate. Breakfast was poor. Apart from all these, others were OK. Staff were friendly and helpful.

8/10 Good

Jeremy

Liked: Cleanliness
Disliked: Staff & service