2/10 Terrible
Ryan
Travelled with partner
18 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
This place was a huge disappointment with absolutely terrible customer service. We paid $2200 US dollars to stay here for 4 nights during our honeymoon. Upon check in we were informed that one of the 4-5 restraints at the place would be closed during the duration of our stay. Not only that but there was going to be a wedding that was going to be preventing us from using the nicest spot for our first night there - we were told this would only be happening the one night. On our last night they left a flyer in our room saying that there was going to be yet another wedding that they lied to us about upon check in that would be preventing us from using the nicest rooftop area for the entire day once again. We paid $2200 dollars for being able to use the place half of the time and when I spoke to the front desk about my frustrations of not being able to use any of the facilities they took away from us for 2 of the 4 nights of our honeymoon stay I was informed that they were willing to wave the minimum that we had to spend to go to one or the other bars 😂. This place has terrible customer service and I would not recommend this to anyone.
Ryan
Stayed 4 nights in Jan 2025