4/10 Poor
Verified traveller
Travelled with family
21 Oct 2024
Liked: Staff & service
Disliked: Room comfort
One night stay during a stopover in Pienza (cool town!). Unfortunately this hotel didn't have functional air conditioning as advertised. Supposedly it had been turned off for the season despite Italy having near record daytime highs for this time of year. The staff did attempt to help by reactivating the in room AC units on our floor but it was completely ineffective. I believe it was 'functional' in the sense that the in room unit had power but it cooled the room 0%. We had 2 rooms and they acted the same way. We were given a fan and slept with the windows open but just couldn't get enough airflow intol the room despite the outside temperature being very pleasant sweatshirt weather. I know this can be the case in Europe, but as an American who seeks out places that advertise AC, this was a big letdown. I will say the breakfast and hotel location/views are excellent.
Verified traveller
Stayed 1 night in Oct 2024