When we arrived the cabin it was not clean. Dirty towels, pillowcases & sheets, hair in the sink, garbage cans overflowing. We called the property manager & she blamed the cleaning staff, did not apologize. I cleaned up myself, called the manager again. She was rude, just told us to "go to dinner" and not worry about it, did not care what our family needs were (it was late in the evening, 7pm after we had driven 8 hrs). We did NOT want to head out again or wait around a few hrs; we wanted to arrive, order pizza, & relax. The cleaning staff arrived, did a quick clean – they were great, but rushed, left the hot tub dirty and smelly. I did not have confidence that the manager would take anything seriously. We rented the cabin for a week & were supplied with 2 rolls of toilet paper, 2 garbage bags, 1 paper towel roll. Obviously, not sufficient for a family of four for a week: we needed to purchase extra of everything, esp. toilet paper. Also, do not plan to cook at this cabin. There were only sets of 2 plates & very limited cups to use: bring your own paper plates, cups, and toilet paper! We needed to purchase disposable to get through the week. Also, the upstairs shower leaked into the kitchen ceiling, which was disturbing. It’s going to be a big problem for future renters. Overall, the best part of this cabin was the location. It was so convenient for Dollywood and many fun activities. I would not rent from this manager or company again, though.