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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free parking, near Island at Pigeon Forge
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette
Reception
Exterior
Daily continental breakfast for a fee

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Pigeon Forge Factory Outlet Mall
    12 min walk
  • Old Mill
    13 min walk
  • Patriot Park
    14 min walk
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    16 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Quality Inn And Suites Dollywood
Pool
Hot tub
Breakfast included
Kids pool
4.0 out of 5, Very good, (1012)
The price is AU$261
for 1 night
includes taxes & fees
30 Nov - 1 Dec
Quality Inn And Suites Dollywood

About the area

Pigeon Forge

At Surestay Plus By Best Western Pigeon Forge you'll be 1.9 km (1.2 mi) from Island at Pigeon Forge and 2.2 km (1.3 mi) from Dolly Parton's Stampede Dinner Attraction. Highlights at this hotel include free self-parking and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a vending machine. Additionally, you'll find laundry facilities. Continental breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. .With a stay at this Downtown Pigeon Forge hotel, you'll be 3.9 km (2.4 mi) from Titanic Museum and 4 km (2.5 mi) from Dollywood.

What's nearby

  • Old Mill - 13 min walk
  • LeConte Center at Pigeon Forge - 15 min walk
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive
  • Island at Pigeon Forge - 3 min drive
  • Titanic Museum - 4 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Baskin-Robbins - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free parking, near Island at Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business centre on site. The business-friendly Surestay Plus By Best Western Pigeon Forge also features a vending machine and laundry facilities. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 19 Nov 2024 start from AU$94.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Surestay Plus By Best Western Pigeon Forge?

Yep, Surestay Plus By Best Western Pigeon Forge has a free self car park.

Does Surestay Plus By Best Western Pigeon Forge serve breakfast?

Yeah, visitors give high marks to the continental breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Surestay Plus By Best Western Pigeon Forge?

No, Surestay Plus By Best Western Pigeon Forge does not offer an airport shuttle service.

What time are check-in & check-out at Surestay Plus By Best Western Pigeon Forge?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Surestay Plus By Best Western Pigeon Forge?

No, pets are not allowed.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 385 out of 722 reviews" "
Rating 8 - Good. 182 out of 722 reviews" "
Rating 6 - Okay. 80 out of 722 reviews" "
Rating 4 - Poor. 38 out of 722 reviews" "
Rating 2 - Terrible. 37 out of 722 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of construction
Stayed 1 night in Aug 2024

10/10 Excellent

Telora

Business traveller
Liked: Amenities, property conditions & facilities
Wonderful 😊 I stay here twice a month for business
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I'm not sure why this hotel has such a high rating. Its ... Fine... But I'm certain there's better options in that price range. The biggest problem isn't necessarily the hotel's fault. But it was extremely noisy with construction next door. It sounded like a w big truck was backing up to my window half of the night. Again, it was fine. Just don't let the pictures or ratings fool you into something it's not.
Stayed 1 night in Aug 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Place has seen its best days. Doors don’t shut tight
Stayed 2 nights in Aug 2024

10/10 Excellent

Yunior R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay to spend the night, breakfast was good. GOOD VALUE FOR YOUR $$$
Stayed 2 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place. Everyone there was very nice.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Microwave stops working after a few minutes and have to wait for it to cool down. Inside looks good, outside looks old. Breakfast is better than expected.
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pigeon Forge on a budget
Tucked off the busy street, which we liked. Room was as expected for a budget friendly motel. Check in and check out staff were friendly, but everyone we encountered in between seemed unhappy to be there. One of the mornings there a man with a little girl asked the breakfast attendant if there would be more eggs as they were out and he was told “no, that’s it.” There was plenty of time left of breakfast for him to make more. It was really sad and terrible customer service
Stayed 3 nights in Jul 2024

6/10 Okay

Anna, Louisville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room appeared to be clean but was not. The fridge doesn't work properly as it freezes everything. There was an unpleasant smell outside
Stayed 2 nights in Aug 2024

10/10 Excellent

Cercey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the personnel were very nice and courteous.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the staff were very nice. It was very clean.
Stayed 2 nights in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it worked for what we needed. The main reason I booked was because it says they have laundry facilities. They don’t have any for guests. We were there for about 8 days for baseball tournament. It was close and convenient for that. Room was nice. We had a few problems with our key not working but overall it was nice and I would stay there again.
Stayed 8 nights in Jul 2024

4/10 Poor

Wanda, Knoxville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no sugar and creamer. The door had at least 3 inch gap at the bottom of the door. Smelt pot outside my door. The outside was very unkept. There was a pile of bricks and rocks in front of the room that I trapped on. I will not be back
Stayed 1 night in Aug 2024

2/10 Terrible

Juan Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Kevin

Stayed 1 night in Aug 2024

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon checking in the receptionist was so nice. She readily helped us with our needs. More importantly she was knowledge and time efficient.
Stayed 1 night in Jul 2024

8/10 Good

Lellu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet, clean and affordable
Stayed 2 nights in Aug 2024

10/10 Excellent

Cinthya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. It smelled good. Their breakfast was better than I expected.
Stayed 3 nights in Jul 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal!!!
Rificulously great deal clean roomy great staff.
Stayed 1 night in Aug 2024

6/10 Okay

Pat, Waterford

Liked: Staff & service
Disliked: Amenities
You get what you pay for is the best way to describe this property. I do believe the property owners are trying their best and have done a decent job with upgrading the rooms, the outside needs work. The room was fine for just me for one night, but if I had the wife and kids, we would have been looking elsewhere. The bed was comfortable and the furniture was nice, but the desk chair was broke and there was a hole in the bathroom door (looked like it had been kicked). My room had a king size bed and there was another area that looked like a sitting area but had no furniture in it. Could have used a couch or sofa. I kinda thought that might have been where a jacuzzi tub had once been.
Stayed 1 night in Aug 2024

10/10 Excellent

Sadaleena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Stayed 1 night in Aug 2024

4/10 Poor

Nallely

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very disappointed It was really dirty my bed looked like it was never changed Hallways smelled like pee Overall i do not recommend Also alot of people around smoking
Stayed 1 night in Jul 2024